AA coronavirus partnerships and support

Supporting organisations during coronavirus (COVID-19)

From our Members to the NHS and ambulance services, we’re always here for you

As well as our Members, we're supporting a number of key organisations across the UK, as part of our response to the coronavirus (COVID-19) situation, and beyond. This includes the NHS, London Ambulance Service and ambulance services in the East of England and West Midlands.


As the UK's largest breakdown provider, we have a unique opportunity to support our NHS when they need it most. That's why, since 2 April, we've been offering a free breakdown service to NHS workers, during the current situation.

We're making sure they still get to and from work if they do break down by offering free recovery if they're on the way to work – so we can help keep NHS staff moving, wherever they are.

There are around 1.5 million NHS workers across the UK and we're proud to play a small part in supporting them at this challenging time. Find out more about our service.

Supporting ambulance services

We're also proud to have a partnership with the London Ambulance Service to keep frontline ambulance crews moving.

We're providing 24-hour breakdown and incident management services such as roadside assistance, vehicle recovery and technical support for 500 ambulances and 70 fast response cars. We've sent 41 of our patrols to the 12 service workshops across the capital to help with on-the-spot repairs to keep the service on the road.

We've been supporting Ford with technical expertise to keep the blood ambulance service back on the road.

To help the London Ambulance service, we've secured a deal with our parts supplier to provide parts at cost price. We'll continue to look for new opportunities to support key businesses across the UK during this situation.

We're also supporting West Midlands Ambulance Service and East of England Ambulance Service, so we now have almost 200 of our patrols helping ambulance services across the country.

Supporting our Members and customers

We know lockdown, and the impact of coronavirus (COVID-19), have been challenging and that's why we've supported our customers and Members with a range of measures.

Our loan customers were offered a 3-month payment break and we're relaxing insurance policy terms to help with changes in circumstances. We're waiving cancellation and adjustment fees so it's easier for customers to make changes, if they've been affected by the situation.

We'll continue to explore new ways to support you both now and in the future.

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