Pet Insurance Privacy and Security Policy

Data protection

Personal details provided through this website will only be used by BDML Holdings Limited and its subsidiary companies, the insurer of any policy which you may purchase through this site and the relevant insurance and claims databases in accordance with the privacy policy shown below. Please read this policy carefully; by providing your personal details to us you consent to its use in accordance with our privacy policy.

Privacy policy

Personal information

Information that you provide to us about you or anyone who has given you their consent to use their personal data, will be held and processed in accordance with the Data Protection Act 1998. So that we or your insurer can administrate or otherwise carry out our (or their) obligations in relation to any insurance policy you have bought through this website, we need to collect and process personal information about you. This could include your name, home address, email address and telephone number.

Sensitive information

We may also ask you for information defined as sensitive under The Data Protection Act 1988. We need to disclose such information to the insurers of the insurance policies available through this website so that they can decide whether to offer you insurance or not, and if so on what terms.

Data transfer outside the EAA (European Economic Area)

Your personal information may be transmitted to, and stored in, countries outside the EAA (for example in the case of an insurer's data centre sited abroad). Although the Data Protection Act does not apply in these countries (which in some cases may have weaker laws protecting the privacy of data) we will take all necessary steps to protect the privacy of your personal data.

Information placed on your computer ('cookies')

We may store some information (commonly known as a 'cookie') on your computer when you look at our site. This information facilitates your use of our website and ensures that you do not need to re-enter your details every time you visit it. If you would prefer we did not collect data by this method you can disable this function within your browser settings. Please be aware, however, that without cookies you may not be able to access the full functionality of our site.

Information collected from your computer

The only information we automatically collect from your computer is that related to the use of our website. This information is anonymous and is gathered through our web servers' log files. These log files record generic information, such as the number of visits our website receives, the types of browsers used and the number of files downloaded, but never personal information. This log file information allows us to create better content aimed at our viewers' preferences but cannot be used to identify you personally.

Monitoring of communications

Telephone calls and any electronic communications between us (for example email) may be recorded and monitored for business purposes.


We use 128 bit encryption, firewalls and secure socket layer (SSL) technology to safeguard your personal data, such as your address and credit card details from unauthorised access and improper use.

All personal and financial data is processed within the secure server operated by our administrator, BDML Connect Ltd, and certified as secure by the BT Trustwise Secure Site Programme. To obtain certification details of the BT TrustWise Server Digital Certificate issued to BDML Connect Ltd click on the locked padlock (Microsoft Internet Explorer browsers) or solid key (Netscape Navigator browsers).

Your questions, comments and enquiries

We welcome questions and comments regarding this policy so feel free to contact us by email, or write to us at
Privacy Policy Enquiries
Petwise Healthcare Plan
The Connect Centre
Kingston Crescent

Changes to the privacy policy statement

Because technologies on the Internet change so quickly, we reserve the right to modify this privacy policy statement from time to time.