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AA Hotel and Hospitality Services

Welcome to Hotel Services

Recommending accommodation since 1908

An update about coronavirus (COVID-19)

The situation has had an unprecedented effect on the hospitality industry. As a result, AA Hotel & Hospitality Services is currently closed.

Our schemes continue, though our inspections are paused until further notice. We'll resume annual visits to every property as soon as it is practical and safe to do so, based on the latest advice from the Government.

Our team has been in contact with many scheme members and we've been touched by messages of support. We'd like to send the same to you, your teams and families. We'll communicate any further developments on this page, and you'll find frequently asked questions and further resources on our Rated Trips site.

Across the rest of the AA, our breakdown service is still available 24/7 and we're prioritising emergency calls.

Find out how we're responding to the situation.

Supporting your business

We’ve been inspecting and recommending hotels for over a century. In 2020, we're celebrating 112 years in the hospitality industry. 

We believe those working in the industry should always strive for high standards so we’ve developed a number of schemes and services to help support your business. When you join a scheme, we’ll work with you to provide the support you need to make your establishment reach its full potential, including a great range of membership benefits.

We are the only organisation that works across the UK and Northern Ireland with hotels, guest accommodation, self-catering, serviced accommodation, restaurants, caravan and camping sites and catering colleges.

Whether you wish to join a scheme or are interested in our consultancy services, we look forward to hearing from you.

AA Hospitality Awards

Check out the results of our AA Hospitality Awards events.
Go to awards
Contact us

01256 844455
Monday–Thursday 9am–5pm, Friday 9am–4pm

AA Hotel & Hospitality Services
Grove House, Lutyens Close,
Lychpit, Basingstoke RG24 8AG