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AA Hotel and Hospitality Services

Welcome to Hotel Services

Recommending accommodation since 1908

An update about coronavirus (COVID-19)

As the hospitality industry continues to get up and running, we aim to restart our inspections by the end of August. We'll be working with our scheme members to see whether they'd prefer an inspection in person or a phone call/online meeting with one of our inspectors, in light of the current situation.

AA COVID Confident assessment scheme

We’re proud to announce the AA COVID Confident assessment scheme that will help support the hospitality industry in re-establishing and rebuilding consumer confidence as parts of the UK come out of lockdown.

It’s a free scheme and open to all hospitality establishments that pass our stringent criteria. All applicants are encouraged to make a donation to Hospitality Action.

The accreditation will indicate to customers that an establishment has in place the necessary risk assessment, safety measures and staff training to reopen safely, in line with the UK's respective government and trade association guidelines, as they are published.

Find out more about AA COVID Confident

Supporting your business

We’ve been inspecting and recommending hotels for over a century. In 2020, we're celebrating 112 years in the hospitality industry. 

We believe those working in the industry should always strive for high standards so we’ve developed a number of schemes and services to help support your business. When you join a scheme, we’ll work with you to provide the support you need to make your establishment reach its full potential, including a great range of membership benefits.

We are the only organisation that works across the UK and Northern Ireland with hotels, guest accommodation, self-catering, serviced accommodation, restaurants, caravan and camping sites and catering colleges.

Whether you wish to join a scheme or are interested in our consultancy services, we look forward to hearing from you.

AA Hospitality Awards

Check out the results of our AA Hospitality Awards events.
Go to awards
Contact us

01256 844455
Monday–Thursday 9am–5pm, Friday 9am–4pm

AA Hotel & Hospitality Services
Grove House, Lutyens Close,
Lychpit, Basingstoke RG24 8AG