About the awardIntroduced in 2013, this award recognises restaurants that deliver excellent standards of restaurant service and hospitality. Teams will deliver technical service skills and food and beverage knowledge of the highest standard.
In the restaurant world the norm is very much for the focus and concept to revolve around the chef and their food. It is rather refreshing when Margot opened that service took centre stage and comes as no surprise given the pedigree and background of co-owners Paulo de Tarso and Nicolas Jaouën.
Their background of working together at Scott’s and respective careers which include Ducasse, Le Petit Maison, Bar Boulud and the Wolsely is clearly evident in the DNA of this restaurant. Both are deeply passionate about the guest experience being both personal and memorable and the attention to detail that the service team deliver is truly impressive.
From the home from home welcome, excellent staffing throughout, the team are both natural and engaging in equal measure. A true sign of service excellence is that it just flows and happens at all the right moments, present when you need it and subtly in the background when you don’t.
A clear champion of the art of professional service it is formal in style bucking the trend for the mass move towards the relaxed but in no way is it stuffy in its approach. Quite the opposite really, as the team go out their way to truly connect with each table that visits Margot.