Change phone number

Let us know your new number

Fill in the form and we’ll update your policy

To change the phone number on your policy, we’ll need:

Either the 16-digit code on your membership card or your insurance policy number, e.g. AAC/A1PHA/AAA

Your name, address and date of birth

Your old phone number and the new one you’d like to use

For your security, only the main policy holder can make this change.

We can update the contact number on your car insurance, home insurance or breakdown cover if you’ve recently got a new mobile or moved house.

You can check the personal details we have on your policy when you log in to your account.

Your details

We'll use these to check your cover and get in touch with you

Membership number or policy number

First name

Last name

Date of birth (written as DD/MM/YYYY)

First line of address

Postcode

Your cover

Tick which cover you've got with us.

Breakdown cover

Car insurance

Home insurance

Your old phone number

Phone number

Your new phone number

Phone number

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Your personal information

Our privacy notice explains how and why we use your personal information - including what details we hold, who we might share it with, and your choices and rights. It also includes information about any checks and decisions we may make.

What happens next?

Your request will be sent to our Customer Service team. If we have enough information, we’ll update the phone number on your policy and send you a confirmation email within 7 calendar days. If we need more details, somebody will call you.

You may be charged an administration fee and your premium may go up or down as a result of this change to your cover.

What if I need to update other personal details?

You can also change your address and change your name online.