When you book a VW service through Smart Care, the types of checks that are included vary depending on the type of service you book.
Manufacturer service
If you book a manufacturer service, we'll carry out the checks specified in the VW service schedule, according to the age, model and mileage of your vehicle. This will ensure that if your VW is still within the warranty period, the warranty will remain valid.
If you're unsure whether your vehicle is still under warranty, you can usually find out on the manufacturer's website.
Interim or full service
If you choose not to have a manufacturer service, you can instead opt for our interim or full service options. We've listed what's included in each one, so you can decide which is right for you.
| |
Interim service |
Full service |
| Driver visibility |
|
|
| Check exterior lights |
✓ Yes
|
✓ Yes
|
| Check window washers & wipers |
✓ Yes
|
✓ Yes
|
| Check condition of the windscreen for cracks and chips |
✓ Yes
|
✓ Yes
|
| Check condition of the number plates |
✓ Yes
|
✓ Yes
|
| Check door, bonnet and lock operation |
✓ Yes
|
✓ Yes
|
| Check mirrors |
✓ Yes
|
✓ Yes
|
| Interior |
|
|
| Check horn |
✓ Yes
|
✓ Yes
|
| Check seat belts |
✓ Yes
|
✓ Yes
|
| Pollen filter |
✗ No
|
✓ Yes
|
| Check condition of the air conditioning |
✗ No
|
✓ Yes
|
| Braking system |
|
|
| Check condition of brake pads |
✓ Yes
|
✓ Yes
|
| Check condition of brake discs |
✓ Yes
|
✓ Yes
|
| Vehicles with rear drum brakes (an additional charge will be made for drum removal and brake clean). |
✓ Yes
|
✓ Yes
|
| Check brake pipes and hoses |
✓ Yes
|
✓ Yes
|
| Check brake callipers |
✓ Yes
|
✓ Yes
|
| Engine bay operations |
|
|
| Engine oil filter |
✓ Yes
|
✓ Yes
|
| Engine oil |
✓ Yes
|
✓ Yes
|
| Check engine bay condition and oil leaks |
✓ Yes
|
✓ Yes
|
| Check radiator and coolant hoses for leaks |
✓ Yes
|
✓ Yes
|
| Visual coolant condition check and top up |
✓ Yes
|
✓ Yes
|
| Visual brake fluid condition check and top up |
✓ Yes
|
✓ Yes
|
| Check auxiliary belt(s) |
✓ Yes
|
✓ Yes
|
| Check timing/cam belt |
✓ Yes
|
✓ Yes
|
| Check condition of spark plugs (additional charge if replacement required) |
✓ Yes
|
✓ Yes
|
| Visual brake fluid condition check and top up |
✓ Yes
|
✓ Yes
|
| Check washer fluid levels and top up as necessary |
✓ Yes
|
✓ Yes
|
| Check power steering fluid levels and top up as necessary |
✓ Yes
|
✓ Yes
|
| Check AdBlue levels (additional charge if top up required) |
✓ Yes
|
✓ Yes
|
| Check clutch fluid levels and top up as necessary |
✓ Yes
|
✓ Yes
|
| Air filter |
✗ No
|
✓ Yes
|
| Under vehicle inspection |
|
|
| Check condition of wheel bearings |
✓ Yes
|
✓ Yes
|
| Check drive shaft gaiters |
✓ Yes
|
✓ Yes
|
| Check exhaust system & components |
✓ Yes
|
✓ Yes
|
| Remove road wheels to inspect |
✗ No
|
✓ Yes
|
| Road test vehicle |
|
|
| Check dashboard warning lights |
✓ Yes
|
✓ Yes
|
| Check hand brake operation |
✓ Yes
|
✓ Yes
|
| Check exhaust for smoke |
✓ Yes
|
✓ Yes
|
| Check transmission and clutch operation |
✓ Yes
|
✓ Yes
|
| Steering and suspension |
|
|
| Check steering rack & steering rack components |
✓ Yes
|
✓ Yes
|
| Check road springs |
✓ Yes
|
✓ Yes
|
| Check shock absorbers |
✓ Yes
|
✓ Yes
|
| Wheel and tyre |
|
|
| Check and adjust tyre pressures |
✓ Yes
|
✓ Yes
|
| Check tyre condition and tread depths |
✓ Yes
|
✓ Yes
|
