I don't have cover. Can you send someone if I have an emergency now?
Yes. You can call us on 0800 197 4184 to get help straight away or click here to find out more.
We'll tell you how much it will cost to fix the problem and send an engineer as soon as possible.
You won’t be able to register for our free energy switching service, or qualify for the guaranteed savings.
How long do I have to wait before I can get boiler assistance if I take out boiler cover?
You can get assistance from 15 days after your boiler cover starts. This only applies at the start of your policy and not when you renew your cover. Once you renew, you can get assistance straight away.
You're not covered for problems that you knew about when you bought the cover or problems that occur before the 15th day of your cover.
How many times can I call for assistance?
You can call for help as many times as you need to - there’s no limit on the number of call-outs.
Do you cover parts and labour for emergency repairs?
Yes, unlimited call-outs, labour, parts, materials and VAT costs are included with all boiler and home cover options.
Are there any excesses to pay if I make a claim?
For most customers an excess is optional. You can choose a £50 excess, a £99 excess or no excess at all. If you choose an excess, you’ll need to pay this for each completed repair.
Is there anything that isn't covered for flats?
You're not covered for the communal areas of flats or maisonettes with shared facilities, so these types of claim aren’t included:
Plumbing claims relating to sections of shared pipes
Drainage claims where a shared pipe is blocked
Claims for keys, locks and glazing in shared communal areas
Water supply pipes for flats or maisonettes
Both of our levels of boiler cover are the same for flats as for a house or any other eligible property.
What types of gas boiler do you cover?
We cover domestic gas boilers of any age, as long as we can get the essential working parts.
Cover isn’t available for:
- Gas boilers with an output over 70 kw
- Wood, solid fuel, electric or oil fired boilers
- Warm air and solar heating systems
The output information should be in your boiler manual. If you can't find it, you’ll need to get in touch with the manufacturer to check.
How many boiler breakdown claims can I make?
You can make as many claims as you need to if your boiler breaks down and you have no heating and/or hot water.
You’ll pay the excess for each call-out.