Receiving AA emails

Make sure AA messages appear in your inbox

We will only contact you by email if you have given your permission. But emails that you have asked to receive may not make it to your inbox.

Terms and conditions

Email 'allowed lists'

Your spam filter – whether it's a program you've purchased or one that came with your email program – will have an 'allowed list' and a 'blocked list' of senders and keywords. This allows you to set what type of emails you want to receive and what you don't.

Emails from addresses, domains or IPs (Internet providers) that are in the allowed list will be allowed through until you remove that sender from the list.

You can usually add an email to your allowed list simply by adding the email address to your address book. This will automatically add the sender's email address to your allowed list.

If you have an anti-virus program installed on your computer, such as Norton's or McAfee, refer to the instructions for your program to ensure that emails you need to read will appear in your inbox.

You can make sure you receive the emails that you have asked for from us by adding [email protected], [email protected] and [email protected] to your address book.

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To add an email to your address book

Here are details on adding senders to the address books (or 'contacts') for some popular email programs and providers:

Microsoft Outlook

  • Open the AA email.
  • On the toolbar click on 'Actions'.
  • From the dropdown menu select 'Junk E-mail'.
  • Select 'Add sender to safe senders list'.
  • A dialogue box will appear with the words 'The sender of the selected message has been added to your safe senders list'.
  • Click the 'OK' button to confirm.
  • The sender will be automatically entered into your Outlook contacts list.


AOL® mail

  • Open the email.
  • Click on the 'Add Address' icon.
  • The email address is automatically added in the name and email fields in the 'Add Contact' dialogue box.
  • Check that the information is correct.
  • Click the Save button – your email message will be automatically entered into your AOL address book.
  • If you need any further help, use AOL support.


Gmail® (Google mail)

  • Open the email.
  • Click on the downward arrow next to the 'reply' button (to the right of the email date).
  • Click on 'Add sender to Contacts list'.
  • The email sender will be automatically entered into your Gmail contacts list.
  • If you need any more help, visit the Gmail support page.


Windows Live Hotmail®

  • Open the email.
  • The first time you get an email from a new sender, you will see this message: 'You may not know this sender. Mark as safe | Mark as unsafe'. Click 'Mark as Safe'.
  • You will then see: 'You've just added this sender to your safe senders list. Add contact'. Click 'Add contact'.
  • If you need any more help, click on 'Options' (top right of the inbox) – this will take you to useful information about using Hotmail.


Yahoo!® mail

  • Open the email.
  • Click on 'Add to the Address Book' to the right of the email address.
  • Once you're happy with contact details, click on the 'Add to the Address Book' button.
  • Use the 'help' link (top right of the page) for more assistance.
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