The UK’s number one Breakdown Cover provider

We’re the UK’s biggest and best breakdown service provider

Find out how and why


More Members

The AA is the UK's biggest direct breakdown service provider. More customers directly choose us as their breakdown provider than anyone else. These are people who select the AA either online, by calling us up to become Members, or by speaking to an AA member of staff. We know this thanks to the Brand and Market Tracker study conducted by an independent research provider1 (last updated December 2021).

 

More expert Patrols

We also have more expert Patrols who attend and repair more breakdowns than any other UK breakdown provider. We’ve confirmed this by looking at the AA Staff List and AA-Attended Breakdowns and comparing against our biggest competitor.2

Our Patrols’ expertise is based on their extensive experience of working in the car repair and wider automotive industries – this experience is a pre-requisite of our recruitment criteria. All new Patrols must complete a robust induction programme which places customer service at its core and focuses on technical skill development, as well as our approach to breakdown service delivery.

Our focus on expertise doesn’t end once our Patrols have passed their inductions and are out on the road. As part of our culture of continual professional development, our Patrols are subject to ongoing competence and technical assessments, and we ensure they receive regular training to keep up-to-date with the latest developments in automotive technology.

We also have an internal mentorship programme which encourages knowledge sharing across our Patrols and provides opportunities for coaching and technical support.

All our Patrols are trained in ‘Level 1 – Electric Vehicle Awareness’, and over one-third of our Patrols are currently trained in ‘Level 2 – Electric Vehicle Prepared’. Level 2 training has become standard for any new joiners to our AA fleet.

  • Level 1 – EV Awareness. The Patrol has knowledge of high-voltage and EV systems and is able to work safely on the vehicle but not directly on the high-voltage system.
  • Level 2 – EV Prepared. The Patrol is able to isolate and reinstate the vehicles high voltage system where it might be necessary to do so for safety reasons.

 

Speed and reliability

With our breakdown cover, you'll get unlimited call-outs included without it costing you any extra, as long as it’s not for a repeat call-out for the same fault within 28 days.

Our expert Patrols will typically get to you in less than an hour – whether it's rain, hail or shine – and usually get you back on the road within around 30 minutes of arrival. This has been proven by our data on the breakdowns that AA Patrols respond to, as well as an independent reliability study from What Car?.

What's more, our handy app means you can report a breakdown with the tap of a button. Our expert Patrols pinpoint your exact location while you can track us in real-time – right up until the moment we arrive.

 

The best service and most trusted brand

For the last three years, UK drivers have rated us as the best breakdown service against all other major breakdown providers according to the Brand and Market Tracker study.

This driver confidence in the AA is further reinforced by the latest independent Mintel Vehicle Recovery report (September 2021), in which consumers rated the AA as their most trusted, most recommended and favourite brand of those covered by the survey.3

The experts at Which? also agree that our breakdown service is excellent. We are the only major breakdown provider to be Which? recommended in 2021 – the fourth year in a row that we've received this accolade. In particular, our expert Patrols were rated 5-stars for their knowledge and courtesy.

  

  • 1The Brand and Market Tracker is a study conducted on behalf of the AA by an independent research provider (Old Street Data Science – trading name HGSR Ltd.) and the results are based on responses by participants who self-identify which provider they are with. Interviews are held with 1,500 respondents every quarter, which is rolled up to 6,000 annually. For the purpose of this research, “Direct Cover” is breakdown cover that the customer purchased directly from the company, including through their website, or over the phone, or from a field salesperson or from a patrol at the roadside. It does not include cover which the customer might have purchased through an affiliate, as an insurance add-on, manufacturer cover offered upon purchase of a vehicle, or cover received as part of a value-added bank account. Nor does it include cover which was purchased by someone else, another family member, by an employer on behalf of the respondent or received as part of a vehicle lease package, from a trade union or other organisation. For direct market: the AA has market share of 39%. As the UK's number one provider, the AA has more members than the second and third providers, RAC (23%) and Green Flag (23%).
  • 2Sources: AA Staff List (2,550, October 2021) and RAC website (1,600, October 2021). All AA-Attended Breakdowns (2.2m fixed breakdowns), Jan-Dec 2020 and RAC Annual Report 2020 (1.8m fixed breakdowns), Jan-Dec 2020.
  • 3Brands included in Mintel’s Vehicle Recovery report are the AA, Green Flag, RAC, Direct Line, AXA, LV=/Britannia Rescue, Start Rescue and Allianz Assistance.
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We'll get you back on the road

Join today and we'll keep you going, wherever the road takes you.