There are a number of reasons why we may think you're outside the UK. The most common are:
- Your IP address — which is the address websites use to decide where you are in the world — not being registered in the UK.
- You're using a VPN (Virtual Private Network), proxy, or similar service which masks your IP address.
What can I do if it wrongly thinks I'm outside the UK, Isle of Man or Channel Islands?
If you're in the UK and are using a VPN or proxy service, try disabling it to see if that helps. If we detect that you might be using a VPN, you may be unable to buy cover. This is because we need to be confident you're in the UK, and if you're using a VPN or proxy, we can't detect reliably where you are.
- Your IP address isn't registered in the UK
If your ISP (internet service provider) has given you a recently created or newly sourced IP address, it may not have been registered correctly. Sometimes it can take a few weeks for the various databases across the internet and our own database to be updated to recognise the IP address as being located within the UK.
You should check with your ISP if this could be the case.
Some companies and organisations might have an internal network which routes data outside the UK. It's worth checking with your company's IT support to confirm.
If you're using a web accelerator, try disabling it to see if that helps.
As well as what we've said above, check if any data reduction features are set in your browser settings. Some mobile browsers route data outside the UK if you're using data reduction features.
Chrome may name this ‘Reduce data usage’ in Bandwidth Management and Opera may name this as ‘off road’ or ‘Turbo mode’ depending on your browser version. Also, remember to check your browser is up to date. If it still isn't working, you can try another browser. Data compression apps may also route data outside the UK, so try disabling them.
If you're still having issues and you're in the UK, call us on 0800 072 3279.