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AA rating

About this rating

Rated from 1 to 5, a higher number of stars indicates a better quality, range of services and facilities with an emphasis on 6 key areas – cleanliness, service, food, bedrooms, bathrooms and hospitality.

The merit score for this hotel is 75%. This helps you to compare quality between hotels of the same star rating.

Read more about AA ratings and awards
Customer rating 9 / 10
Based on 2224 reviews

Quirky design that has a ‘wow’ factor

AA Inspector

At a glance

1 Rosette restaurant
Wheelchair accessible
Dogs welcome

The 'Mailbox' development, of which this stylish and contemporary hotel is a part, incorporates the very best in fashionable shopping outlets, an array of restaurants and ample parking. The air-conditioned bedrooms are stylishly decorated and feature comprehensive facilities. Public rooms include a contemporary bar and brasserie which prove a hit with guests and locals alike. Gymtonic, and a Petit Spa offering rejuvenating treatments are also available.

Also at this location


  • En-suite rooms: 192
  • Dogs allowed on premises
  • Dogs allowed in bedrooms
  • Broadband available
  • Wi-Fi available
  • Free satellite TV in rooms
  • Freeview TV in rooms

Room rates

  • Leisure breaks available

Opening times

  • Open all year


  • Fully air-conditioned
  • Night porter
  • Lift available


  • Accessible bedrooms: 9
  • Walk-in showers


  • Children welcome


  • Gym
  • Spa
  • Other leisure facilities: Sauna, steam room
  • Weekly entertainment


  • Theatre-style holds (maximum): 150
  • Classroom-style holds (maximum): 40
  • Boardroom-style holds (maximum): 24


  • Holds a civil ceremony licence
  • Maximum number of guests: 120

Getting here

M6 junction 6, A38 towards Birmingham. Hotel within The Mailbox, signed from A38.

Use the AA Route Planner

Nearest airport


Nearest train station

Birmingham New Street

Nearest motorway junction

M6 junction 6
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