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AA rating

About this rating

Rated from 1 to 5, a higher number of stars indicates a better quality, range of services and facilities with an emphasis on 6 key areas – cleanliness, service, food, bedrooms, bathrooms and hospitality.

The merit score for this hotel is 73%. This helps you to compare quality between hotels of the same star rating.

Read more about AA ratings and awards
Customer rating 9 / 10
Based on 909 reviews

Great attention to detail and dedicated customer care

AA Inspector

At a glance

Family rooms
Dogs welcome
Civil weddings
Outdoor parking

Located on the Caledonian Canal next to a series of locks known as Neptune's Staircase and close to Thomas Telford's house, this hotel has a dedicated team offering friendly service. Accommodation comes in three distinct styles – Standard, Superior and Executive. The newer rooms with balconies are particularly appealing; many rooms offer canal and/or Ben Nevis views. Meals can be taken in the modern bistro, or alternatively, fine dining is offered in the more traditional dining room.

Also at this location


  • En-suite rooms: 32
  • Family rooms: 1
  • Ground-floor rooms: 1
  • Dogs allowed on premises
  • Dogs allowed in bedrooms
  • Wi-Fi available
  • Freeview TV in rooms

Room rates

  • Double room, minimum price: £100

Opening times

  • Closed: 24–26 December


  • Night porter
  • Outdoor parking spaces: 60


  • Walk-in showers


  • Children welcome
  • Cots provided
  • High chairs
  • Children's portions or menu


  • Gym
  • New Year entertainment programme


  • Theatre-style holds (maximum): 140
  • Classroom-style holds (maximum): 60
  • Boardroom-style holds (maximum): 40


  • Holds a civil ceremony licence
  • Maximum number of guests: 120

Getting here

Take A830 north from Fort William, cross Caledonian Canal, 1st right signed Banavie.

Use the AA Route Planner

Nearest train station

Fort William / Banavie
Contact the establishment
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Room prices from£100/night**Minimum price of a standard double room *Minimum price of a standard double room
*Minimum price of a standard double room
*Minimum price of a standard double room
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