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AA rating

About this rating

Rated from 1 to 5, a higher number of stars indicates a better quality, range of services and facilities with an emphasis on 6 key areas – cleanliness, service, food, bedrooms, bathrooms and hospitality.

The merit score for this hotel is 79%. This helps you to compare quality between hotels of the same star rating.

Read more about AA ratings and awards
Customer rating 8 / 10
Based on 1188 reviews

Georgian manor with obliging staff and guest-focussed service

AA Inspector

At a glance

Family rooms
Wheelchair accessible

This attractive Georgian manor is situated on Richmond Hill, enjoying elevated views over the Thames, and the town and the park are within walking distance. Bedrooms vary in size and style but all are comfortable and contemporary in style. All rooms are very well equipped. The Pembroke Restaurant serves a daily market menu amongst other options. "Tea on the Hill" is must do experience. There is a well-designed heath club, and extensive conference and banqueting facilities. Secure parking available on site..


  • En-suite rooms: 142
  • Family rooms: 1
  • Ground-floor rooms: 15
  • Wi-Fi available
  • Free satellite TV in rooms
  • Freeview TV in rooms

Opening times

  • Open all year


  • Fully air-conditioned
  • Night porter
  • Lift available
  • Outdoor parking spaces: 97 (charged)


  • Steps for wheelchair: 4
  • Accessible bedrooms: 2
  • Walk-in showers


  • Children welcome
  • High chairs
  • Children's portions or menu


  • Indoor swimming pool, heated
  • Gym
  • Spa
  • Other leisure facilities: Steam room, health and beauty suite, sauna
  • Christmas entertainment programme
  • New Year entertainment programme


  • Theatre-style holds (maximum): 180
  • Classroom-style holds (maximum): 80
  • Boardroom-style holds (maximum): 50


  • Holds a civil ceremony licence
  • Maximum number of guests: 182

Getting here

1 mile from Richmond Station at the top of Richmond Hill.

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Nearest airport


Nearest train station


Nearest motorway junction

M4 junction 2/M3 junction 1
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