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Your AA Credit Card

Changes to your account

AA Credit Card – closure communication 3 April 2024

I've been told my account is closing. Why is this happening?

The AA Credit Card programme, managed by Jaja Finance Ltd, is coming to an end on 12 June 2024. As a result of this, your AA Credit Card account will be closed.


Do I need to do anything right now?

Yes, make sure we have the right contact details for you. The simplest way is to update them in the AA Credit Card app or online servicing. We'll send you more information and reminders on how to get ready before the change happens.


What does this mean for me?

Your interest rates will stay the same.

Your AA Credit Card account will automatically close on 12 June 2024, and you'll no longer have access to the AA Credit Card app.

If you have an outstanding balance after this date, you'll need to continue to make at least your minimum payment each month until your balance is paid off in full. Jaja Finance Ltd, the issuer of your AA Credit Card will send you statements each month through the post until your balance is paid in full.


Will I be able to manage my credit card online after it's closed?

No, you'll be sent a monthly paper statement to manage any outstanding balance you have on your AA Credit Card from the 12 June onwards. Access to the AA app and online servicing will close on 12 June 2024. Please see below for further information on how you can make payments after your account is closed.


Will my terms and conditions change?

Even though the account you hold will be closed from 12 June 2024, new terms and conditions, which can be download at jaja.co.uk/newterms, will be applicable to you if you're still paying off your balance after this date. These will come into effect on 12 June 2024.


Will my credit card close automatically?

Yes, you don't need to do anything and you don't need to contact us. Your account will automatically close on 12 June 2024. If you have an outstanding balance, Jaja Finance Ltd will send you monthly statements in the post.


Can I still use my credit card?

Right now, you can carry on using your AA Credit Card as you do today. On 12 June 2024, you'll no longer be able to use your card. Any spend up until this date will be added to your statement. From this date, you'll receive statements in the post.


I have an existing Jaja credit card account, will this affect that card?

No, your existing Jaja Credit Card account will be unaffected by the closure of the AA Credit Card programme. You can continue to use your Jaja Credit Card as you do today.


Can I still use my AA app and online servicing account after 12 June 2024?

From 12 June 2024 onwards, you'll no longer have access to the AA app and online servicing. You'll be sent statements in the post from Jaja Finance Ltd.


What happens if I have a balance when my account closes?

If you have an outstanding balance on 12 June 2024, you'll receive paper statements from Jaja Finance Ltd where you'll need to make the minimum monthly payment required until your balance is paid off in full.


How can I make payments after my account is closed?

Once your AA Credit Card account closes, you'll receive statements in the post. These will detail how you can make payments to repay anything you owe on your AA Credit Card.


What if I have a Direct Debit set up?

If you have a Direct Debit set up, you won't need to do anything. This will continue to work until your balance has been paid in full.


I make my payments by standing order, should I cancel that?

If your outstanding balance is £0 on 12 June 2024 you can cancel this with your bank.

If you do have an outstanding balance on this date, do not cancel your standing order. This will continue to work after your AA Credit Card account closes. If you do cancel your standing order it could result in you falling behind on your repayments and affecting your credit file.


Can I make one payment to cover both my AA Credit Card and Jaja Credit Card?

No, you need to continue to make separate payments.


Will my statement and repayment date remain the same?

Yes, your statement and repayment dates will remain the same.


I have a FuelSave Credit Card. What about my Rewards Cashback?

Your Rewards Cashback benefit will stop on 12 June 2024, which means you'll stop earning cashback from this date onwards. Any cashback you're owed will be automatically applied to your statement within 30 calendar days.

If your Rewards Cashback puts your account in credit, we'll get in touch to let you know how to request a refund to your bank account.


Will this impact my credit score?

No, your credit score won't be impacted by the closure of your AA Credit Card. However, you should continue to make sure you manage your account positively to manage your credit score, for example, by continuing to make your minimum monthly payments on time.


I'm concerned about making repayments. What should I do?

If you have any questions or are concerned about making repayments, please contact our Customer Service team on 0345 646 0924. Calls to 0345 numbers may be part of the inclusive price plan provided by your phone operator, however please check before you call. For the latest Customer Service opening times, please visit our website. Calls conversations are recorded and may be monitored for security, quality control and training purposes.

You can also get independent advice from the following organisations:


Will I get reminders before the change happens?

Yes, you'll get reminders and more information in the lead up to the change on 12 June 2024.

AA Low Rate Credit Card, discontinued March 2023 – update communication 30 April 2024

I've been told my account is closing. Why is this happening?

In 2023 Jaja Finance Ltd wrote to you to let you know it was discontinuing and closing the AA product you held.

The AA Credit Card programme in its entirety is now coming to an end, so your discontinued AA Low Rate Credit Card account will change to a Jaja account. Jaja Finance Ltd (Jaja) have been your AA Credit Card provider since October 2020.


What does this mean for me?

Your interest rates will stay the same and you don't need to do anything different right now.

From 12 June 2024 you'll have access to the Jaja app and online servicing, where you can continue to make payments and view your monthly statements.

Even though the product you hold has been discontinued, because you're still paying off your balance, new terms and conditions will be applicable to you. These will come into effect on 12 June 2024 and can be downloaded at jaja.co.uk/newterms.

You can view your current terms and conditions via the AA Credit Card app or online servicing.

If you already hold a Jaja Credit Card you won't be able to make payments to your AA account through the Jaja app. Instead you'll receive paper statements from Jaja Finance Ltd with details of how to make payments until your balance is paid off in full.


Do I need to do anything right now?

No, you don't need to do anything right now and you don't need to contact us. But do make sure we have your correct contact details so we can send information and reminders on how to get ready before the change happens. You can update your details in the AA Credit Card app or online servicing.


What happens if I have a balance on 12 June 2024?

If you're still paying off your AA account on 12 June 2024, you'll need to download the Jaja app to continue making payments and view your monthly statements.

If you already hold a Jaja Credit Card you won't be able to make payments to your AA account through the Jaja app. Instead you'll receive paper statements from Jaja Finance Ltd with details of how to make payments until your balance is paid off in full.


What about my interest rates?

Your interest rates will stay the same.


Can I still use my AA Credit Card app and online service account after 12 June 2024?

No. After 12 June 2024 you'll no longer have access to the AA Credit Card app and online servicing. You'll need to download and use the Jaja app to continue managing your account.

If you already hold a Jaja Credit Card you won't be able to register for another Jaja app.

If you still hold a balance after 12 June 2024 Jaja Finance Ltd will send you statements in the post until your balance is paid off in full.


How do I register and log in to the new Jaja app?

Your current login details for the AA Credit Card app will work on the Jaja app after 12 June 2024.

Biometrics won't work the first time that you log in to the Jaja app. Instead, you'll need to use the phone number and existing passcode you currently use for the AA Credit Card app. Once you've logged in, you'll be prompted to enable your biometrics for future logins.

If you've forgotten your login details, you can easily reset them in the Jaja app .

If you already hold a Jaja Credit Card you won't be able to register for another Jaja app.

If you still hold a balance after 12 June 2024 Jaja Finance Ltd will send you statements in the post until your balance is paid off in full.


What if I have a Direct Debit set up?

If you have a Direct Debit set up, you won't need to do anything. This will continue to work until your balance has been paid in full.


What should I do if have a standing order set up?

If your outstanding balance is £0 and you have no pending transactions on 12 June 2024, you can cancel your standing order.

If you do have an outstanding balance on 12 June 2024, do not cancel your standing order. This will continue to work until your balance is paid off in full.


Will this impact my credit score?

No, your credit score won't be impacted by the change from an AA Credit Card account to a Jaja Credit Card account.

However, you should continue to manage your account positively to maintain your credit score, for example by making your minimum monthly payments on time.


Where can I read my new terms and conditions?

The new terms and conditions are effective from 12 June 2024, and you can download them at jaja.co.uk/newterms.

You can view your current terms and conditions via the AA Credit Card app or online servicing.


Will my statement and repayment date remain the same?

Yes, your statement and repayment dates will remain the same.


I'm concerned about making payments – what should I do?

If you have any questions or are concerned about making repayments, please contact our Customer Service team on 0345 646 0924. Call costs depend on your communication provider, and calls may be monitored or recorded for training and compliance purposes.

You can also get independent advice from the following organisations:


Will I get reminders before the change happens?

Yes, you'll get reminders and more information in the lead up to the change on 12 June 2024.

AA Credit Card – the change to Jaja Credit Card communication 30 April 2024

I've been told my account is changing – why is this happening?

The AA Credit Card programme is coming to an end so, your AA Credit Card account will change to a Jaja Credit Card account. Jaja Finance Ltd (Jaja) has been your AA Credit Card provider since October 2020.


What does this mean for me?

Your interest rates and credit limit will stay the same.

Your AA Credit Card account (currently provided by Jaja) will change to a Jaja Credit Card account.

And this means that, alongside getting a new Jaja Credit Card, you'll also get access to the Jaja app and online servicing, which have all the features you have today.

You'll also have new terms and conditions. These will come into effect on 12 June 2024 and can be downloaded at jaja.co.uk/newterms.

You can view your current terms and conditions via the AA Credit Card app or online servicing.


Do I need to do anything right now?

No, you don't need to do anything right now and you don't need to contact us. But do make sure we have your correct contact details so we can send information and reminders on how to get ready before the change happens. You can update your details in the AA Credit Card app or online servicing.


Can I still use my AA Credit Card?

You can carry on using your AA Credit Card until 12 June 2024.

After 12 June 2024 you'll be sent a Jaja Credit Card, which you can activate and use immediately, alongside a new Jaja app to manage your account.

You'll also have new terms and conditions. These will come into effect on 12 June 2024 and can be downloaded at jaja.co.uk/newterms.

You can view your current terms and conditions via the AA Credit Card app or online servicing.


What must I do when my new Jaja Credit Card arrives?

When your new Jaja Credit Card arrives, download and register for the Jaja app using your new card. You can then activate your card within the Jaja app and use it immediately.


What should I do with my AA Credit Card once I've activated my new Jaja Credit Card?

Once you've activated your Jaja Credit Card, destroy your AA Credit Card as it will no longer work.


Can I still use my AA Credit Card app and online service account after 12 June 2024?

Once you've registered for the Jaja app using your new Jaja Credit Card, you'll no longer have access to your AA Credit Card app and online servicing. You'll need to use the Jaja app to continue managing your account.


Will my PIN still work?

Yes, your current AA Credit Card PIN will continue to work on your new Jaja Credit Card.


What happens if I'm away when my new Jaja Credit Card arrives?

If you're away, your existing AA Credit Card will continue to work until you activate your new Jaja Card, or until 17 July 2024 when your AA Credit Card will automatically stop working.

Once you receive your Jaja Credit Card and activate it, you can destroy your AA Credit Card.


Will I still see all my transactions in the Jaja app?

Yes, you'll still see all your transactions, statements and activity in your new Jaja app.


What if I have a Direct Debit set up?

If you have a Direct Debit set up, you won't need to do anything. This will continue to work.


What should I do if I have a standing order set up?

If you have a standing order set up, it's really important to update the reference number to the new 16-digit number on your Jaja Credit Card.

Payments using incorrect reference numbers may be refunded to you and won't be applied to your card.


Will this impact my credit score?

No, your credit score won't be impacted by the change from an AA Credit Card account to a Jaja Credit Card account.

However, you should continue to manage your account positively to maintain your credit score, for example by making your minimum monthly payments on time.


Where can I read my new terms and conditions?

The new terms and conditions are effective from 12 June 2024, and you can download them at jaja.co.uk/newterms.

You can view your current terms and conditions via the AA Credit Card app or online servicing.


I have a FuelSave Credit Card – what about my Rewards Cashback?

Your Rewards Cashback benefit will stop on 12 June 2024 and you'll stop earning cashback from this date onwards.

Any cashback you're owed will be automatically applied to your Jaja account no more than 30 calendar days after the AA Credit Card programme closes on 12 June 2024.


What will happen to the 15% cashback when I renew my Roadside Assistance?

When your AA Credit Card changes to a Jaja Credit Card account on 12 June 2024, your cashback savings will no longer be available on your account.

If your Roadside Assistance is due for renewal before 12 June 2024 and your AA Credit Card is used to pay for it, you'll still receive your 15% cashback within 28 days of the purchase.


Will I get reminders before this change happens?

Yes, you'll get reminders and more information in the lead up to the change on 12 June 2024.


Will my statement and repayment date remain the same?

Yes, your statement and repayment dates will remain the same.


Will additional cardholders be sent a Jaja Credit Card?

Yes, additional cardholders will be issued with a Jaja Credit Card after 12 June 2024.


What if I don't want to change to a Jaja Credit Card?

When the AA Credit Card programme comes to an end on 12 June 2024, your account will change to a Jaja Credit Card account.

If you don't want a Jaja Credit Card branded account, you'll need to pay off your balance and close your account before 12 June 2024. You can do this by the chat on the AA Credit Card app or calling us on 0345 600 5606. Call costs depend on your communication provider, and calls may be monitored or recorded for training and compliance purposes.

If you're still paying off your balance on 12 June 2024, you'll be transferred to a Jaja Credit Card account. You'll then have access to the Jaja app and online servicing where you can continue to pay off any balance you hold by paying at least the minimum payment each month.


I'm concerned about making payments – what should I do?

If you have any questions or are concerned about making repayments, please contact our Customer Service team on 0345 646 0924. Call costs depend on your communication provider, and calls may be monitored or recorded for training and compliance purposes.

You can also get independent advice from the following organisations:

Good to know

Jaja Finance Ltd is authorised and regulated by the Financial Conduct Authority with number 775979 and is a company registered in England and Wales with Company Number 09797750 at 27 Old Gloucester St, Holborn, London, WC1N 3AX, United Kingdom. © Jaja Finance Ltd. All rights reserved.

AA Credit Card customers changing to a Jaja Credit Card

Once you receive your Jaja Credit Card you'll need to register to use the Jaja Credit Card app or online service to manage your account.

Register

AA Low Rate Credit Card customers

As you've already registered, you can log in with the same details for your AA Credit Card app to continue paying off your account balance.

Log in

Download the Jaja Credit Card app to manage your account

The easiest way to update your contact details is through the app or your online servicing account.

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