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7 January 2011
Almost two-thirds of drivers expect to get 'ripped off' by garages and mechanics, according to research for the AA.
In an AA/Populus poll of more than 17,000 AA members*, 62% worry about being overcharged when their car is in need of servicing or repair and almost half (48%) expect to be stung for a bill for more than was originally quoted.
Only 22% of motorists attempt to repair their car themselves.
Results from the latest AA/Populus poll show that:
Edmund King, AA president, says: "Our survey shows that overcharging is a serious issue that undermines customer confidence. The majority of garages and mechanics give good value service but, unfortunately, a significant minority take advantage of customers.
"The garage trade has made good progress with the introduction of codes of practice raising standards but our survey shows that there is more to be done to convince consumers that the industry is changing."
* AA/Populus panel research: 17,480 AA members interviewed online between 15-22 March 2010.