Condensing boiler tips

Keep your condensing boiler working through winter

A high-efficiency gas boiler is good for your home and your pocket. It will extract more energy from the gas being burned to generate heating and hot water.

But freezing winter weather can bring problems for modern condensing boilers. They can sometimes shut down if the condensate pipe freezes – leaving your home without heating just when you need it most.

Why the condensate pipe can freeze

Condensing or 'condensate' boilers work in a similar way to conventional gas boilers, but use energy more efficiently by reusing heat from the flue gases to heat additional water.

During this process the boiler produces left over water vapour that cools to leave 'condensate'. This condensate is disposed of through your home's waste water system.

The outlet pipe for the condensate may be outside your home if there wasn't room for it inside. If so, cold temperatures can freeze the condensate in the pipe and this can cause a blockage that will shut your boiler down.

Usually, there will be a fault code on the boiler's display or an alarm will sound. Your boiler's operating manual will explain the fault code. However, the most obvious sign may be that you have no hot water or heating.

How to prevent your condensate pipe from freezing

  • Cover your external condensate pipe with foam pipe insulation
  • Leave your heating on overnight at a lower temperature to keep the condensate warm. Although this uses energy, your boiler will take less time to heat up your home in the morning
  • Set your boiler thermostat to a higher temperature. This will use more energy and so reduce the amount of condensate. Only do this if you have radiators rather than underfloor heating. And be careful as the radiators will get very hot

If you do change any heating settings, remember to return them to normal once the cold spell is over.

These steps may not prevent freezing in extreme weather conditions. If you want to take further action, detailed guidance will be available from your installer or service engineer.

What can I do if it does freeze?

If you feel confident and safe enough, try to thaw your pipe:

  1. Locate the blockage – it's likely to be at the most exposed external point, or at a bend or dip in the pipe
  2. Thaw the frozen pipe – use a hot water bottle close to the blockage (don't pour boiling water directly on to the pipe)
  3. Restart your boiler – follow the instructions in your boiler's manual

Be prepared for winter

Our boiler cover provides emergency assistance where the boiler, controls or central heating system has failed completely, leaving your home with no heating or hot water.


Boiler and Central Heating Response Plus


Cover for central heating emergencies – including a boiler service

  • Unlimited call-outs for heating emergencies and repairs
  • Boiler inspection and service by a Gas Safe engineer
  • Gas boiler or central heating breakdowns where you have no hot water and/or heating
  • Common heating repairs, like the boiler not always coming on when it should or fixing a faulty radiator 

Cover for your boiler and central heating

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AA Home Insurance

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Central Heating Response Plus is a Home Membership option.

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