Domestic central heating boilers are often fitted on an outside wall, through which the flue passes to take the fumes away. These flues are easily visible and can be inspected during each boiler service.
Some properties – often apartments – may have a room-sealed fan assisted boiler, where the flue can pass through wall or ceiling ducts. If you have this type of boiler and the flue is partly hidden, please read the important advice below.
Since 2000 boilers have been available with a flexible flue option, and the boiler can then be installed inside a room within the property. The flue from the boiler may pass to the exterior through a ceiling void, wall partition or boxing. Some boilers installed before 2008 were not provided with inspection hatches to provide access to any concealed part of the flue.
A flue without a hatch cannot be inspected during a regular gas boiler service or work carried out on the boiler, and if the flue is in poor condition and the boiler is not operating properly there could be a risk of carbon monoxide poisoning.
Industry guidance was revised in 2010 to actively promote the installation of inspection hatches.
From 1 January 2013 a Gas Safe registered engineer carrying out any type of work on your gas boiler or central heating system, including installation, will assess whether any part of the existing flue is hidden. If there are no inspection hatches they will class the boiler as at risk and turn it off with the owner's permission. This action is for the safety of the occupants, but you could be left without heating and hot water.
If you don't have an inspection hatch it doesn't mean that your boiler and flue are unsafe. However, you should have a hatch fitted as soon as possible so that the flue can be checked.
If a boiler has been fitted since 2000 and the flue system is not wholly visible, then you should do one of the following.
If the property is not covered by your builder or a warranty you should contact a Gas Safe registered engineer.
Or for more advice you can call our helpline – 0800 197 7245
Fitting audible carbon monoxide alarms is recommended, but this is not an alternative to installing an inspection hatch.
Both Gas Safe and the Health and Safety Executive (HSE) recommend that you get your boiler serviced every year to keep you safe and keep it running efficiently. Our gas boiler cover including a service is only provided by Gas Safe registered engineers.
The HSE also has information about flues in voids.
Cover for central heating emergencies – including a boiler service
Cover for your boiler and central heating
AA Home Insurance
Central Heating Response Plus is a Home Membership option.
AA Home Membership is underwritten by Acromas Insurance Company Limited (AICL) 57-63 Line Wall Road, Gibraltar. Registered Number 88716 (Gibraltar). UK branch address: Enbrook Park, Sandgate, Folkestone CT20 3SE. Acromas Insurance Company is authorised by the Financial Services Commission, Gibraltar, and is a member of the Association of British Insurers.
Automobile Association Insurance Services Limited is authorised and regulated by the Financial Conduct Authority (FCA). You can check their register or call the FCA on 0800 111 6768.