"One customer was a Mr – and a Mrs"

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"Once when taking a membership call, I asked to speak to the customer’s wife as she was the main member.

"As I heard him put the phone down, I was then met with a very high-pitched voice. I soon realised it was the same customer just pretending to be his partner.

"The call was hilarious as he kept switching personalities between him and his wife, even managing to confuse himself.

"The member may not have a future career as a female impersonator but that call certainly made a lasting impression."

Monna Begum, AA Customer Adviser

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*Terms and conditions

  1. The prize offers one winner per day a prize of £10 Marks and Spencer vouchers.
  2. The competition closes on 31 December 2013.
  3. It is a condition of the competition that the entrant agrees to be bound by these rules, and in particular that the decisions of the AA and the judges on any matters whatsoever arising out of or connected with the competition are final.
  4. All entrants agree to take part in any publicity related to this prize draw. By entering, entrants agree to be contacted in the future with marketing.
  5. Each daily prize draw runs from 00.00 to 23.59 on the day of the draw. Winners will be notified on the next working day by e-mail.
  6. Prize is as stated and there is no cash alternative to the prize offered. Prize is non-transferable. No purchase is necessary. Multiple entries are allowed.
  7. The promoter is the Automobile Association, Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA.
  8. The winner will be the first name picked at random on the next working day following each daily competition. The AA's decision is final in all matters concerning the competition.

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