If you need some work done on your car you want to choose a reliable garage that will provide an honest and fair service without overcharging you or doing work that wasn't required.
Look for garages that have signed up to the Motor Industry Code of Practice – launched in 2008 to encourage garages to raise their standards and rebuild customer confidence.
The code of practice covers all aspects of garage work from advertising, booking in work, undertaking repairs, staff, invoicing and resolving complaints – there is a free conciliation service but if that doesn't resolve the complaint to the satisfaction of the consumer then subscribing garages agree to independent arbitration if the consumer wishes.
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Motor Industry Code of Practice
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