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How we'll fix your flat car battery

We'll find out what's wrong and get you moving again

If you've got a flat battery, we won’t just jump-start you and send you on your way – put simply, if we can't find the reason for the drained battery or we think that the battery may be faulty, then we'll carry out a battery test. Our testing process is very thorough – and we'll only ever recommend a replacement if it’s really necessary.

Got a flat battery? Give us a call on 0800 88 77 66, and we'll come to your rescue.

Flat battery

What we'll do to help

We will:

  • Test your car battery
  • Investigate your car's charging system
  • Check for a fault that could be draining your battery
  • Partially charge your battery or replace it, if required, so you can continue your journey.

Testing your car battery’s health

We will take readings and check the condition of your battery and work out how to get you moving again. Because the battery tester’s already pre-programmed with data, we can get an immediate printout of your battery’s readings compared with what they should be. The different readings can be:

  • 'Good battery': We’ll check your car’s charging system and investigate what’s caused the breakdown, because the fault is not with the battery.
  • 'A bad cell': Car batteries contain several 2-volt batteries known as cells. If one is defective, the battery will need to be replaced.
  • 'Replace battery': Very straightforward; it’s clear that the battery’s just not up to it anymore.
  • 'Needs charging': This means that your battery is working, but just needs a full recharge. We’ll check your charging system to try to get to the bottom of what’s drained it, and then give you a jump start. We’ll recommend you get a full recharge as soon as possible and advise how long the battery will need to be charged for and how.
  • 'Consider Replacement': Your car battery has passed the battery test but the result was a borderline pass, showing the battery's coming to the end of its life. The patrol will give you advice on how soon you should consider changing the battery based on how you use your vehicle.

Flat battery test

When to replace a car battery:

There's no hard and fast rule about how long car batteries should last, or when they should be replaced.

Most batteries will last somewhere between 5 and 7 years, so as a rough rule of thumb:

  • Your starter motor struggling to turn the engine over before the battery is 5 years old probably means that the battery isn't getting enough charge because of too many short journeys or that there's a vehicle fault draining the battery, or affecting charging.
  • Starting problems after 5 years are more likely to indicate that the battery is getting tired and may need replacing.

Why do car batteries go flat?

Most car batteries fail if they’re not being used, they’re only used for stop-start or short journeys, or because they don’t get the chance to recharge properly. There are all sorts of reasons for battery failure, but the most common are:

  • A car being left unused for a while, or only used for short journeys
  • A light being left on
  • A faulty component
  • A problem with the car’s charging system
  • A fault with the battery itself

Batteries can fail for other reasons, such as excessive vibration from the engine, over-charging, corrosion and extreme heat or extreme cold.

How to keep your car battery healthy

There are a couple of ways you can avoid getting a flat battery.

  • If you only use your car occasionally, and for short journeys, it's worth investing in an intelligent charger or battery conditioner. These can be left connected for long periods without damaging the battery.
  • Alternatively, you could get a solar charger – it won't charge a battery from flat but will help to keep the battery charged on a vehicle that you don't use much or only use for short journeys.

Updated 6 March 2019

Don’t use your car much?

A charger will help to keep your car battery working – take a look at our products on Amazon.