Insured Fleet Cover
Please read these terms and conditions.
AA Insured Fleet Cover Terms and Conditions
Please note these Terms and Conditions are valid for new members of the AA from 1 February 2009 and for existing members from renewal on or after 1 February 2009.
Previous versions
If you've bought Fleet Breakdown Cover between:
1 June 2008 and 31 January 2009
You need the June 2008 terms and conditions
1 June 2007 and 31 May 2008
You need the January 2005 terms and conditions
Please note: From 1 February 2009 Relay Plus, Onward Travel and Accident Management are underwritten by Acromas Insurance Company Limited, which is authorised and regulated by the Financial Services Authority. If you bought your cover before this date it is underwritten by Acromas Insurance Company Limited.
Last updated: February 2009
AA Fleet Breakdown Cover Terms & Conditions February 2009
Welcome to the AA and thank you for purchasing AA Fleet Cover.
This booklet sets out the Terms and Conditions of AA Fleet Cover. These Terms and Conditions are valid for UK customers taking out cover or renewing on or after 1 February 2009. Please read this booklet carefully and keep it in a safe place as any use of AA Fleet Cover is subject to these Terms and Conditions.
Please note that whilst most of the Terms and Conditions relating to AA Fleet Cover apply to all UK customers, there are some variations depending on the type of cover you have purchased. To work out which of the Terms and Conditions apply to you, please make sure you are aware of the type of cover you hold. This will be detailed in the accompanying letter or advised to you in writing separately. If you are uncertain of this information then please call us on 0800 55 11 88 where one of our advisors will be able to help.
AA Fleet Cover also involves a separate contract between You and Automobile Association Insurance Services Limited for the arrangement and administration of the policy.
Separate Terms and Conditions apply for customers resident in the Channel Islands or Isle of Man – to receive a copy please call 0870 608 0277.
You may be contracting with two insurers for your AA Fleet Cover. Roadside Assistance, Home Start and Relay (Recovery for Minibus Rescue) are provided by The Automobile Association Limited. Relay Plus, Onward Travel and Accident Management are underwritten by Acromas Insurance Company Limited. The Terms and Conditions of cover are set out in the 'AA Fleet Cover Policy' part of this booklet. AA Fleet Cover also involves a separate contract between you and Automobile Association Insurance Services Limited for the arrangement and administration of the policy.
Automobile Association Insurance Services Limited
Contents
AA Fleet Arrangement & Administration Contract – Your contract with AAIS
Useful contact information
AA Fleet Cover – Your Contract with the Insurer(s)
What to do if You have broken down
Definition of words and phrases used in this Policy
Breakdown cover – what's available
Service descriptions
General Terms & Conditions
General rights to refuse service
Emergency nature of breakdown service
Cancellation of AA Fleet Cover
Matters outside the AA's reasonable control
Exclusion of liability for loss of profit etc
Enforcement of Terms & Conditions
Interpretation: use of English law & language
Service Control
Excess Requests/Non-Covered Vehicles
Further contributions during a Subscription Year
Use of Your Personal Information
Company Details
AA Fleet Arrangement & Administration Contract – Your Contract with AAIS
Set out below are the Terms and Conditions of your contract with Automobile Association Insurance Services Limited ("AAIS") relating to AAIS's arrangement and administration of your AA Fleet Cover.
- Who regulates Us?
We (Automobile Association Insurance Services Limited of Fanum House, Basing View, Basingstoke, Hampshire, RG21 4EA) are authorised and regulated by the Financial Services Authority (FSA). The FSA is the independent watchdog that regulates financial services. Our permitted business is that of an insurance intermediary dealing in and arranging contracts of general insurance. You can check this information on the FSA's register by visiting the FSA's website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234. Our FSA registration number is 310562. - Which companies do we deal with?
We have chosen to deal exclusively with the following companies for AA Fleet Cover. Roadside Assistance, Relay and Home Start are provided by The Automobile Association Limited. Relay Plus, Onward Travel and Accident Management, if applicable to your cover, are underwritten by Acromas Insurance Company Limited. We act on behalf of the underwriters, when receiving your premium and making a refund to you. - What service do we provide?
You will not receive advice or a recommendation from us on which level of breakdown cover to buy. We will ask some questions to narrow down the cover options that we will provide information on. You will then need to make your own choice about which level of breakdown cover you require for your vehicles. - What will you have to pay for our services?
We will tell you about any other charges relating to your cover. You will not have to pay a fee for our services. - What to do if you have a complaint
If you wish to make a complaint, please contact us by phone on: 0870 608 0277 (Mon-Fri 09:00-17:00), email: fltmemad@theaa.com or write to: Business Support, AA Business Services, Swallowfield One, Wolverhampton Road, Oldbury B69 2AG.If you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service.
- Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. Your organisation may be entitled to compensation from the scheme if we cannot meet our obligations in arranging fleet insured breakdown assistance. This depends on various circumstances including the type of business and the circumstances of the claim. Where cover from the scheme applies, insurance arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim without any upper limit. Further information about compensation scheme arrangements is available from the FSCS at www.fscs.org.uk or telephone 0207 892 7300. - Exclusion of liability for loss of profit
This contract is written in English and governed and should be interpreted by the laws of England and Wales. The minimum duration of your agreement and administration contract with AAIS is the duration of your AA Fleet Cover and your contract with AAIS can and will be cancelled simultaneously with a cancellation of Your AA Fleet Cover. - Governing law, language and term
AAIS shall not, in any event, and to the extent permitted by law, have any responsibility for any increased costs or expenses, for any loss of profit, business, contracts, revenue or anticipated savings or for any special, indirect or consequential losses incurred as a result of or in connection with any service, whether resulting from tort (including negligence or breach of statutory duty), breach of agreement or otherwise. For the avoidance of doubt, nothing in this section or These Terms and Conditions shall exclude or restrict the AAIS's liability for negligence resulting in death or personal injury.
Useful Contact Numbers and Addresses
Contact numbers and addresses
For help following a breakdown in the UK
Fleetwide and Specialist Vehicle 0800 420 420
Minibus Rescue 0800 374 457
Accident Management Service 0800 622 796
(Monday to Friday, 8am to 8pm)
To renew your AA Fleet Cover 0800 55 11 88
(Monday to Friday, 9am to 5pm)
To make changes, cancel or enquire about your AA Fleet Cover 0800 55 11 88
To purchase European Breakdown Cover 0800 444 500
For help following a breakdown in the Republic of Ireland (under discretionary/reciprocal arrangements)
AA Ireland 00 800 88 77 66 44
Email enquiries fltmemad@theaa.com
Internet www.theAA.com/business
SMS text messaging is available for use by deaf, hard of hearing or speech impaired customers in a breakdown situation by calling 07900 444 999.
Information is available in large print, audio and Braille on request. Please call 0800 262 050 for details. Deaf, hard of hearing or speech-impaired customers who have a textphone can call 0800 32 82 810.
Company Details
AA Fleet Cover is provided by the following companies:
Roadside, Home Start and Relay are provided by The Automobile Association Limited. The Automobile Association Limited is incorporated with limited liability in Jersey, number 73356. Registered office: 22 Grenville Street, St Helier, Jersey, Channel Islands JE4 8PX. Head office: Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA. Branch registered in England and Wales, number BR004875. It is an insurer exempt from authorisation under the Financial Services and Markets Act 2000.
Relay Plus, Onward Travel and Accident Management are underwritten by Acromas Insurance Company Limited. Acromas Insurance Company Limited is authorised and regulated by the Commissioner of Insurance, Financial Services Commission, Gibraltar and regulated by the Financial Services Authority, United Kingdom. Acromas Insurance Company Limited is a member of the Association of British Insurers. Registered office: Acromas Insurance Company Limited, 57-63 Line Wall Road, Gibraltar. Registered Number 88716 (Gibraltar). UK branch address: Acromas Insurance Company Limited, Enbrook Park, Folkestone, Kent CT20 3SE.
AA Fleet Cover is administered and arranged by the following company:
Automobile Association Insurance Services Limited is an insurance intermediary authorised and regulated by the Financial Services Authority. Incorporated in England and Wales, number 2414212. Registered office: Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA.
AA Fleet Cover – Your Contract with the Insurer(s)
What to do if You have broken down
Where cover is available
Fleet Cover detailed in this Policy only applies when the Covered Vehicle first becomes stranded in the United Kingdom. This does not include the Channel Islands and Isle of Man where separate cover is required.
How to contact the AA
If the Covered Vehicle has broken down and requires assistance, please contact the AA on the telephone numbers provided on page 4. It is important that You contact the AA because if You contact a garage direct You will have to settle the bill and the AA will not be obliged to reimburse You.
How the AA will identify that You are entitled to assistance
The AA recommends that the breakdown card is kept in the Covered Vehicle as the Driver will require the card to access service. Please note that the AA is entitled to assume that anyone driving or travelling in the Covered Vehicle is authorised by the customer to request assistance for that vehicle. You must make all Drivers aware of the terms of Your AA Fleet Cover and must give the Drivers copies of the breakdown information supplied by the AA in conjunction with the breakdown cards. When the Driver contacts the AA for assistance s/he will be asked to show the breakdown card to ensure that only those customers entitled receive service. If assistance is required please be prepared to show this card.
If a valid breakdown card cannot be produced, the AA reserves the right to refuse service. For further details please refer to General Terms and Conditions, clause 3f, page 20. Please also note that You should advise the AA immediately of any changes to contact name, company address and vehicle registration numbers. Please refer to General Terms and Conditions, clause 13, page 22.
If You're not an AA customer or don't hold the relevant level of cover
If You are not entitled to any AA breakdown assistance services or You are not, at the time of the breakdown, entitled to the particular assistance service(s) You require, the AA may still be prepared to provide the required assistance. However, if so, in addition to paying the usual premium for the relevant AA Fleet Cover, We will also charge a call-out fee for the immediate service to be provided. In addition, if You have broken down and require, but don't have, Relay (and the AA is prepared to upgrade Your AA Fleet Cover to include this) the AA is entitled to limit the distance of the recovery under Relay on this occasion to a 'short tow'. The maximum mileage will be notified to You when You request assistance and You will be charged for any recovery provided in excess of this mileage.
Compliments and Complaints
If You have a compliment or complaint about Your AA Fleet Cover the AA really wants to hear from You. The AA welcomes Your comments as they provide the opportunity to put things right and to improve AA service.
Please phone us on 0870 608 0277
(Monday to Friday, 9am to 5pm)
Text phone users can ring 0800 32 82 810
Or write to:
Business Support
AA Business Services
Swallowfield One
Wolverhampton Road
Oldbury
West Midlands
B69 2AG
Email fltmemad@theaa.com
Financial Ombudsman Service
It is the AA's policy to acknowledge any complaint within five working days. The AA will advise You of who is dealing with Your concerns and, where possible, provide a response. If, in regard to a complaint about Relay Plus, Onward Travel or Accident Management only, You are still not satisfied after You have received a full response, or after eight weeks have passed, You may be eligible to contact the Financial Ombudsman at Insurance Division Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone 0845 080 1800 or email enquiries@financialombudsman.org.uk. However, please note that businesses with an annual group turnover of £1 million or more, charities with annual income of £1 million or more, or trusts with a net asset value of £1 million or more are not eligible to make a complaint to the Financial Ombudsman Service. Full details of eligibility for the Financial Ombudsman Service can be found at www.financial-ombudsman.org.uk
Financial Services Compensation Scheme (FSCS) for AA Fleet Cover Acromas Insurance Company Limited ('AICL'), which provides Relay Plus, Onward Travel and Accident Management, is covered by the FSCS. If you have purchased Relay Plus, Onward Travel or Accident Management you may be entitled to compensation from the scheme if AICL cannot meet its obligations in relation to that cover. This depends on the type of business and the circumstances of the claim. General insurance provided by a regulated insurer such as AICL is covered 100% for the first £2,000, and 90% of the balance of the claim.
Further information about the compensation scheme arrangements is available from the FSCS at www.fscs.org.uk or 020 7892 7300. The following types of business are excluded from the Financial Services Compensation Scheme:
- Large companies (a body corporate which does not qualify as a small company under section 247 of the Companies Act 1985);
- Large mutual associations (a mutual association or unincorporated association with net assets of more than £1.4 million (or its equivalent in any other currency at the relevant time));
- Large partnerships (a partnership or unincorporated association with net assets of more than £1.4 million (or its equivalent in any other currency at the relevant time)).
Full details of eligibility for the Financial Services Compensation Scheme can be found at www.fscs.org.uk.
Please note that Roadside, Relay and Home Start are provided by The Automobile Association Limited and this company does not fall within the FSCS.
Definition of words and phrases used in this Policy
Some common terms are used to make this Policy easier to understand. Wherever the following words or phrases appear they will always have the meaning set out below.
'AA' means the relevant insurer of the AA Fleet Cover being The Automobile Association Limited for Roadside Assistance, Relay and Home Start and Acromas Insurance Company Limited for Relay Plus, Onward Travel and Accident Management or either or both of those insurers, as the context requires or allows.
'AAIS' means Automobile Association Insurance Services Limited.
'AA Fleet Cover' means Fleetwide, Specialist Vehicle and/or Minibus Rescue cover.
'Covered Vehicle'/ 'Your Vehicle' means a vehicle operated by You and listed in Your joining or renewal letter as being included in Your AA Fleet Cover.
'Home Address' means the address which the AA has recorded as the registered address of the Covered Vehicle at the time of the relevant breakdown or accident.
'Driver' means the Driver of the Covered Vehicle at the time of the breakdown or accident.
'Premium' means the premium You pay for Your AA Fleet Cover.
'Subscription Year(s)' means the period(s) of 12 months commencing from the start of Your AA Fleet Cover or from any anniversary of the start of that cover.
'Vehicle Restrictions' means the Vehicle Restrictions set out below.
'Customer' 'You' and 'Yours' means the individual, company or other organisation who has purchased AA Fleet Cover and, if the context requires, includes reference to the Driver driving the Covered Vehicle with Your consent.
'Your Cover' means Your policy for AA Fleet Cover, as described in these Terms and Conditions.
Breakdown cover – what's available
This section details the different kinds of cover that are available under AA Fleet Cover. The cover You hold will detailed on Your breakdown cards, or if changes are made these will be confirmed separately to You in writing.
Services available
The AA offers a number of breakdown assistance services which can be purchased as part of AA Fleet Cover. These include:
Roadside Assistance – this is the minimum level of cover and provides roadside assistance throughout the UK, 24 hours a day, every day of the year. The AA's number one aim is to fix the Covered Vehicle, but if it cannot be fixed it will be taken to the nearest garage. Please refer to page 13 for full details.
Home Start – provides all the benefits of Roadside Assistance at the Covered Vehicle's home address. Please refer to page 14 for full details.
Relay – recovery to a UK mainland destination of the Driver's choice if the AA is unable to fix the Covered Vehicle at the roadside or arrange a prompt local repair. This means the Driver can choose to be taken home, to their destination or anywhere else on the UK mainland, regardless of how far this may be. Please refer to page 14 for full details.
Relay Plus – if the Covered Vehicle has broken down and the AA cannot arrange a prompt local repair, Relay Plus provides alternative travel options. You could choose from a replacement car for up to 48 hours, public transport costs or overnight. Please refer to page 16 for full details.
Onward Travel – provides a replacement vehicle with driver for up to 17 passengers when the vehicle is covered by Minibus Rescue and a prompt local repair cannot be arranged. Please refer to page 15 for full details.
Accident Management – Help with vehicle recovery, arranging repairs and liaising with insurers regarding insurance claims after accidents or vandalism. Please refer to page 17 for full details.
Please note that AA Fleet Cover will not be active until 24 hours from the time of purchase. In the case of online applications, You should allow 2 working days for Your application to be processed. During this time You will not be eligible for service. If you wish AA Fleet Cover to begin earlier than 2 working days post application or want to check that AA Fleet Cover has been activated, please contact us on 0800 55 11 88.
Types of cover
AA Fleet Cover provides cover for Covered Vehicles regardless of who is driving. It is available in a number of packages which are outlined below.
AA Fleet Breakdown Cover| Cover Type | Roadside | Home Start | Relay | Relay Plus | Accident Management | Fleet Europe |
| Fleetwide 1 |  |
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Optional |
| Fleetwide 2 | |
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Optional | |
| Fleetwide 3 | |
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Optional | |
| Fleetwide 4 | |
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Optional | ||
| Fleetwide 5 | |
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Optional | |||
| Specialist Vehicle 2 | |
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| Specialist Vehicle 4 | |
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| Specialist Vehicle 5 | |
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| Specialist Vehicle 8 | |
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| Specialist Vehicle 9 | |
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| Specialist Vehicle 10 | |
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| Minibus Rescue | |
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Notes:
- Fleetwide, Specialist Vehicle and Minibus Rescue are only available for vehicles which comply with the Vehicle Specifications set out on page 12.
- Specialist Vehicle cover is only available for taxi cabs, minicabs, hire vehicles, ambulances, DPVs (Disabled Passenger Vehicles), police vehicles, vehicles on trade plates, minibuses, motorcycles and other courier vehicles. Privately owned vehicles and vehicles with a gross vehicle weight in excess of 3,500kg (3.5 tonnes) are not eligible for Specialist Vehicle cover.
- Minibus Rescue is only available for minibuses with fewer than 17 seats.
- Minibus Rescue Relay also includes Onward Travel (see page 15).
Duration of cover
AA Fleet Cover is for 12 months and paid for in a single Premium.
Please see further details on cancellation, page 21.
Vehicle specifications
Assistance is only available for cars, vans, minibuses or motorcycles which meet the specifications set out below.
Please note that 'car, van, minibus or motorcycle' does not include, amongst other things, electric pavement vehicles, electrical wheelchairs, bicycles (including electric bicycles), any vehicle which cannot lawfully be used on the public highway and/or any non-motorised vehicle.
Maximum Vehicle Weight 3.5 tonnes (3,500kg) gross vehicle weight
Maximum Vehicle Width 7ft 6in (2.3m)
Maximum Vehicle Length 21 ft (6.4m)
Assistance will also be provided for a caravan or trailer which was on tow at the time of the breakdown, subject to the dimensions falling within the above limits.
Transportation of animals
Please note that horses or livestock will not be recovered and the recovery of any animal is at the AA's discretion. See General Terms and Conditions, clause 1m, page 19.
Service Descriptions
Roadside Assistance
Provided by The Automobile Association Limited.
What is covered
- Roadside Assistance is available if the Covered Vehicle is stranded on the highway more than a quarter of a mile from the Home Address following a breakdown or accident;
- If, following a breakdown, a patrol or appointed agent cannot fix the Covered Vehicle within a reasonable time, it will be taken to the AA's choice of relevant local repairer or to a local destination of the Driver's choice, provided it is no further;
- The AA will make a telephone call at the Driver's request following a breakdown;
- Please note that any contract for repair, other than repairs carried out by the AA or its agent at the roadside under Your AA Fleet Cover, is between the person requesting the repair and the repairer – it is not the AA's responsibility to instruct the repairer to undertake any work required or to pay them for it
The AA does not guarantee that any recovery to a relevant local repairer will be within the opening hours of the repairer, or that the repairer will be immediately available to undertake any required repair. Whilst the AA will endeavour to check that the chosen repairer carries out the type of repair work required, this cannot be guaranteed and the AA does not provide any assurance or warranty with respect to any work carried out at Your request by any third party repairer.
What is not covered
- The cost of spare parts, fuel, oil, keys or other materials required to repair the Covered Vehicle or any supplier delivery or call-out charges related to these items;
- The cost of any labour, other than that provided by the AA or its agents under Your AA Fleet Cover at the scene of the breakdown or accident;
- Any additional transport or other costs that might be incurred or any incidental expenses that may arise during a recovery. The AA cannot accept any costs for passengers who do not accompany the Covered Vehicle while it is being recovered;
- Routine maintenance and running repairs eg radios, interior light bulbs, heated rear windows;
- Any recovery or tow following an accident (see General Terms and Conditions, clause 2, page 19);
- Assistance following a breakdown or accident attended by the police, highways agency or other emergency service, until the services concerned have authorised the covered Vehicle's removal. If the police, highways agency or emergency service insist on recovery by a third party, the cost of this must be met by the Driver;
- A second or subsequent recovery, after the Covered Vehicle has been recovered following a breakdown;
- All things excluded under General Terms and Conditions, pages 18–22.
Home Start
Provided by The Automobile Association Limited.
What is covered
- Home Start is only available if it is included in Your package (see page 11) ;
- Home Start provides access to the same service as is available under 'Roadside Assistance' following a breakdown or accident at or within a quarter of a mile of the Home Address.
What is not covered
- All things excluded under 'Roadside Assistance – what is not covered'.
Relay (including Recovery for Minibus Rescue)
Provided by The Automobile Association Limited.
What is covered
- Relay (Recovery) is only available if it is included in Your package (see page 11);
- Relay (Recovery) is available when the AA provides either Roadside Assistance or Home Start service and the AA cannot arrange a prompt local repair;
- Relay (Recovery) provides recovery of the Covered Vehicle, together with the Driver and up to a maximum of seven passengers (or for Minibus Rescue a maximum of the number of passenger seats in the Minibus) to any single destination of the Driver's choice on the UK mainland or in Northern Ireland (see also General Terms and Conditions, clause 1g, page 19).
What is not covered
- If You join already requiring Relay (Recovery) and the AA is prepared to provide Relay (Recovery) assistance for the breakdown concerned then, in addition to charging an increased Premium, the AA is entitled to limit the relevant recovery under Relay (Recovery) to the maximum mileage notified at the time the request for the relevant assistance was made and to charge for any recovery provided in excess of that mileage;
- Recovery of the Covered Vehicle if it is at or within a quarter of a mile or less of the Home Address, other than in the case of Minibus Rescue, where a recovery will be provided in such circumstances to the AA's choice of local repairer;
- A second or subsequent recovery (e.g. the return journey from the Driver's chosen destination or following a further breakdown of the Covered Vehicle);
- Overnight accommodation, incidental expenses, transportation of passengers in excess of the maximum number or transportation of passengers who are not in the Covered Vehicle at the time of the breakdown (although the AA can assist with arranging such accommodation and transportation at the Driver's cost on request);
- All things excluded under 'Roadside Assistance – what is not covered', page 13.
Onward Travel (Minibus Rescue only)
Underwritten by Acromas Insurance Company Limited, which is authorised and regulated by the Financial Services Authority.
What is covered
- Following a recovery under Recovery, The AA will arrange for the provision (via the AA's chosen supplier) of a replacement vehicle which is, in the AA's opinion, of a type and size suitable for carrying the number of passengers in the Covered Vehicle at the time of the breakdown. The total number of passengers is subject to a maximum of the number of fixed seats in the Covered Vehicle. Recovery will be provided for a single journey to one UK destination of the Driver's choosing (which need not be the same as the destination to which the Covered Vehicle is recovered);
- A replacement minibus or midi coach will generally be provided with a driver. In this case the vehicle cannot be self-driven. Any replacement vehicle, whether a minibus, midi coach or otherwise which is provided together with a driver will be used to transport all persons who were travelling in the original vehicle (including their hand luggage) to a single UK destination (which need not be the same destination as that to which the original vehicle was recovered). The AA will pay for the supply of the replacement vehicle (and its driver) to the chosen single UK destination. There shall be no entitlement in regard to any additional journeys which You, the Driver or anyone in the Driver's party may wish to undertake;
- Except as provided below and, unless at the time of recovery the AA specify otherwise, provision of a driver for the replacement vehicle (in which case the replacement vehicle may not be driven by You, the Driver or anyone else in the Driver's party).
What is not covered
- Transportation of luggage in excess of reasonable hand luggage. Excess luggage (which includes specialist sports/musical and other equipment) will be recovered with the Covered Vehicle. All luggage remains at the Driver's risk at all times. It is the Driver's responsibility to make sure it is packed and stowed safely and securely for recovery;
- A second or any subsequent journey (e.g. the return journey from the replacement vehicle's destination or to the destination of the Covered Vehicle);
- The AA will seek to provide a replacement vehicle similar to the Covered Vehicle wherever reasonably possible but are not obliged to provide a replacement vehicle on a 'like for like' basis. The AA reserves the right to provide multiple vehicles and/or vehicles of different types and sizes. The AA is not obliged to provide a replacement vehicle with a tow bar, even if the Covered Vehicle has one, but will seek to do so;
- The provision of service to any persons in excess of the number of seats fitted in the Covered Vehicle at the time of breakdown, or to anyone who was not travelling in the Covered Vehicle at the time of the breakdown ("Excess Passengers"). If there are Excess Passengers, the AA will seek to arrange, but will not pay for, their onward transportation;
- Anything under the Relay exclusions listed above;
- Anything under the General Exclusions and General Terms and Conditions.
Please note: Where a vehicle with driver is not available, a replacement self-drive vehicle will be supplied to You/ the Driver by the AA's chosen suppliers.
- Production of a full driving licence valid at the time of issue of the hire vehicle;
- Limits on acceptable endorsements;
- Limitations on the availability and/or engine capacity of the replacement vehicle;
- A cash or credit card deposit eg for fuel;
- Drivers to be aged at least 18 years and to have held a full driving licence for at least 12 months
Relay Plus
Underwritten by Acromas Insurance Company Limited, which is authorised and regulated by the Financial Services Authority.
What is covered
- Relay Plus is only available if it is included in Your package (see page 11);
- Relay Plus is available if the Covered Vehicle is immobilised following a breakdown which the AA has attended under Roadside Assistance or Home Start and where the AA cannot arrange a prompt local repair. Customers with Relay Plus may choose from either a replacement vehicle OR overnight accommodation OR public transport costs (see below for full details of what is covered under each benefit).
What is not covered
- Relay Plus cannot be provided retrospectively except in exceptional circumstances that may be agreed by the AA at its discretion;
- Relay Plus is not available following an accident (see General Terms and Conditions, clause 2, (page 19).
Relay Plus benefit options:
-
Replacement vehicle
What is covered
- This benefit consists of arranging and paying for a replacement mid-range saloon or hatchback type car with engine capacity of up to 1,600cc, plus insurance for use on a public road, for up to 48 hours from an AA chosen supplier. Where possible, and unless the receipt of the hire vehicle is delayed at the Driver's request and with the AA's agreement, the AA will arrange for any replacement vehicle to be provided by the supplier around the time and point of the relevant breakdown. If the hire vehicle is not taken at that time, the Driver is responsible for arranging delivery direct with the relevant supplier. The AA may be prepared to assist in the making of these arrangements.
What is not covered:
- Other charges arising from the Driver's use of the hire vehicle, such as (without limitation) fuel costs, any insurance excess charges, and charges arising if the Driver keeps the vehicle for more than 48 hours;
- Replacement vehicles cannot be supplied with a tow bar, and therefore the Driver's caravan or trailer will have to, if eligible, be recovered under Relay with Your Vehicle
Please note: Replacement cars are supplied to You/ the Driver by the AA's chosen suppliers. The vehicle hire agreement will be between You/ the Driver and the relevant supplier and will be subject to that supplier's Terms & Conditions. These will usually require or include (amongst other things):
- Production of a full driving licence valid at the time of issue of the hire vehicle;
- Limits on acceptable endorsements;
- Limitations on the availability and/or engine capacity of the replacement vehicle;
- A cash or credit card deposit eg for fuel;
- Drivers to be aged at least 18 years and to have held a full driving licence for at least 12 months.
OR
- Public transport costs
- The AA will reimburse reasonable public transport costs incurred by the Driver and up to a maximum of seven passengers (see General Terms and Conditions clause 1g) in travelling to a single UK mainland destination. Claims should be made in writing and sent together with proofs of purchases and receipts to: the AA, Relay Plus Claims, Agency Accounts, Fanum House, Basingstoke, Hampshire RG21 4EA.
OR
- Overnight accommodation
- The AA will arrange and pay directly for one night's bed and breakfast on the day of the breakdown at a hotel of its choice for the Driver and up to a maximum of seven passengers (see General Terms and Conditions clause 1g). Please note that any additional costs incurred during overnight accommodation such as other meals, drinks, telephone calls and newspapers are not included. You must settle these direct with the hotel before leaving.
Accident Management
Underwritten by Acromas Insurance Company Limited, which authorised and regulated by the Financial Service Authority.
Accident Management is only available if it is included in Your package (see page11). This service will handle communications with insurance companies and repairer when the vehicle is involved in an accident.
Accident Management Service is not available under Minibus Rescue.
What is covered
- Accident Management will assist with the communication with the Covered Vehicle's insurance company and repairer when a Covered Vehicle has been involved in a motor accident of any type, regardless of fault, occurring at any location within the United Kingdom.
- Accident Management will help to arrange and co-ordinate the recovery and repair of the Covered Vehicle by utilising the services available to You at the time the accident occurs.
- Accident Management is available, whether the vehicle is immobilised or remains mobile/ driveable after an accident.
- Accident Management is also available in regard to Covered Vehicles damaged by vandalism and attempted theft.
- Accident Management will assist with the making of necessary arrangements for the repair of covered vehicles sustaining accident damage, and will monitor the performance of the repair work.
- Accident Management will instruct a personal injury solicitor to assist an injured driver in the result of a non-fault accident
General Terms of Accident Management
- The AA will assume that the Driver has authority to request the provision of the Accident Management service.
- Where the only damage, regardless of cause, to a Covered Vehicle is windscreen damage, the Accident Management service is limited to the provision of the telephone number of a replacement windscreen supplier.
- Accident Management entitlements are only applicable within the UK.
- Any ferry or Toll charges incurred during the recovery of a vehicle within the UK will be Your own responsibility.
- Accident Management service shall not be provided where a Covered Vehicle has suffered only mechanical breakdown or component failure and no accident or vandalism damage.
- Neither You nor the Driver should initiate or arrange any vehicle repairs until they have been authorised to do so by the AA. The AA reserves the right to withhold the Accident Management services if any such repairs are initiated before such authorisation is given.
- No Accident Management services or facilities are available in regard to any personal injuries that may result from any motor accident and Accident Management service will not, therefore, pay or arrange for any hospital treatment, physiotherapy etc, resulting from any accident.
- Accident Management services are not available for use by, or for any third parties involved in, vehicle accidents (regardless of fault) with Your Drivers.
- Any courtesy car supplied by the repairer is at the repairer's discretion and You/ the Driver will be responsible to ensure that the courtesy car has sufficient insurance cover.
- Accident Management will not provide a replacement vehicle although this service is available to the Driver as an option if they have Relay Plus.
- While the Accident Management service will make all necessary arrangements for the repair of Covered Vehicles sustaining accident damage, the Accident Management service gives no guarantee or warranty in connection with the standard or quality of any such repair work performed or replacement components fitted to Covered Vehicles. Under no circumstances shall the AA be held responsible for any repair work performed or replacement components fitted by a vehicle repairer as a result of or in connection with the provision of the Accident Management service.
- It is the responsibility of the Accident Management customer (or if appropriate their insurer) to pay for all vehicle repairs (both labour and parts) performed to a Covered Vehicle following a motor accident. In the event of a payment default, the AA cannot be held responsible.
- While the AA's vehicle recovery services are available 24 hours a day, every day of the year, the Accident Management service will only operate during normal working hours, although messages may be left at any time.
- In the event that as part of the accident repair process the Accident Management service has arranged for the provision of any additional AA services (e.g. technical inspections, damage reports or vehicle delivery), You (or if appropriate Your insurer) will be charged the current market price for those additional AA services.
General Terms and Conditions of AA Fleet Cover
General exclusions
1. AA Fleet Cover does not provide for:
- Vehicle servicing or re-assembly eg where this is required as a result of neglect or unsuccessful work on the Covered Vehicle other than on the part of the AA or its agents;
- the cost of garage or other labour required to repair the Covered Vehicle, other than that provided by the AA or its agents at the scene of the breakdown or accident;
- any costs of draining or removing fuel, lubricants or other fluids as a result of the introduction of an inappropriate substance. The AA will arrange for the Covered Vehicle to be taken to a local garage or another appropriate location but You will have to pay for any work carried out;
- any additional charges resulting from a failure to carry a legal and serviceable spare wheel or tyre in the Covered Vehicle, except where this is not provided as manufacturers standard equipment. The AA will endeavour to arrange on the Driver's behalf, but will not pay for, assistance from a third party;
- having the Covered Vehicle stored or guarded in the Driver's absence;
- the provision of service when the Covered Vehicle is on private property eg garage premises, unless it can be established that the Driver has the permission of the owner or occupier;
- the provision of service to any persons in excess of the number of seats fitted in the Covered Vehicle at the time of breakdown, or to anyone who was not travelling in the Covered Vehicle at the time of the breakdown. If there are more people than the maximum allowed, the AA will seek to arrange, but will not pay for, their onward transportation;
- any ferry, toll or congestion charges incurred in connection with the Covered Vehicle as a result of it being recovered;
- the recovery of any vehicles which the AA has reason to believe have just been imported or purchased at auction;
- the transportation of immobilised vehicles where the AA considers this to be part of a commercial activity, for example, to, from or for motor dealers or delivery companies;
- the cost (including any call-out charge) of any locksmith, body-glass or tyre specialist, should the AA consider this to be required. The AA will endeavour to arrange this help on Your/ the Driver's behalf, however it will not pay for these specialist services and any contract for services provided will be between You/ the Driver and the relevant specialist. If, in the AA's reasonable opinion, the Covered Vehicle requires recovery to such a specialist to be mobilised and, to effect that recovery, specialist lifting equipment not normally carried by AA patrols is required, the AA will arrange the recovery but at Your cost. If use of a locksmith or other specialist would, in the AA's opinion, mobilise the Covered Vehicle, no further service will be available for the breakdown in question;
- the cost of any specialist lifting equipment (not normally carried by AA patrols), if this is, in the view of the AA, required to provide assistance eg when a Vehicle has left the highway, is standing on soft ground or is stuck in snow or floodwater. In these instances, the AA will arrange recovery but at Your cost. Once the Vehicle has been recovered to a suitable location, normal AA service will be provided;
- the transportation or arrangement of the transportation of any animal. The AA will not recover horses or livestock. If the AA or its agents does, at its absolute discretion, agree to transport any animal, then this will be at Your/ the Driver's own risk. It is the Driver's responsibility to secure any animal being transported or to make alternative arrangements for its transportation;
- assistance for vehicles broken down as a result of taking part in any 'Motor Sport Event', including, without limitation, racing, rallying, trials or time-trials or auto test. However, for the avoidance of doubt, the AA does not consider 'Concours d'élègance' events, track test days for road-legal vehicles or rallies held exclusively on open public highways where participants are required to comply with the normal rules of the road, to be Motor Sports Events.
- The cost of spare parts, fuel, oil, keys or other materials required to repair the Covered Vehicle or any supplier delivery or call-out charges related to these items;
2. AA Fleet Cover does not provide for any vehicle recovery following an accident. The AA may, if requested, be prepared to provide recovery following an accident but, if so, the person making the request will be responsible for paying the AA's charges for this assistance (including, but not limited to, any charges relating to any specialist equipment used). If Your AA Fleet Cover includes Accident Management (see page 11), please refer to Accident Management Terms and Conditions on page 17. If following an accident, one of the Relay Plus or Onward Travel services is required (and You have Relay Plus or Onward Travel), the AA may, again, be prepared to arrange this but will not be responsible for any costs involved. You must pay, on request, any applicable charges. You must give the AA, on request, any relevant information it reasonably requests in regard to all matters referred to in this clause. Please note that, following an accident, or otherwise, it is and remains the Driver's responsibility to ensure that any requirements of the relevant motor insurer are properly complied with when making a claim under the relevant motor insurance policy.
General rights to refuse service
Please note: if a Customer is refused service by the AA the Customer has the right to request an explanation in writing (see 'Compliments and complaints' for Business Support contact details).
3. The AA reserves the right to refuse to provide or arrange breakdown assistance where:
- service is requested to deal with the same or similar cause of breakdown to that which the AA attended within the preceding 28 days. It is the Driver's responsibility to make sure that emergency repairs carried out by the AA are, where appropriate, followed as soon as possible by a permanent repair. Nothing in this provision shall affect any rights You may have in relation to any negligence or breach of contract or breach of any other legal duty on the part of the AA or its agents;
- the Driver is not with the Covered Vehicle at the time of the breakdown and the Driver is unable to be present at the time assistance arrives;
- in the AA's reasonable opinion, the Covered Vehicle was, immediately before breakdown or accident, dangerous, overladen, unroadworthy or could not otherwise have been lawfully used on the public highway;
- in the AA's reasonable opinion, the giving of service would involve any breach of the law;
- in the AA's reasonable opinion, there has been an unreasonable delay in reporting the breakdown;
- the Driver cannot produce a valid entitlement card (or appropriate receipt) and some other form of identification. If these cannot be produced, and the AA is unable to verify that the appropriate entitlement is held, the AA reserves the right to refuse service. However if the Driver is unable to prove entitlement to service, the AA may, at its discretion, offer service on the immediate payment (by credit or debit card) of the usual Premium for the relevant cover required, plus a supplementary Premium for joining while already requiring assistance.
The Premium paid will be fully refunded if it can be established to the AA's reasonable satisfaction that the relevant level of service entitlement was held at the time of the breakdown.
Any services provided under Relay Plus or Onward Travel must be paid for in advance by You and will be fully refunded if it can be established to the AA's reasonable satisfaction that entitlement to Relay Plus or Onward Travel was held at the time of the breakdown. Without prejudice to Your statutory rights, no refunds will be given if entitlement cannot be proved, or simply because Your Vehicle cannot be fixed at the roadside;
- the AA reasonably considers that You or the Driver:
- or anyone accompanying you or the Driver, is behaving or has behaved in a threatening or abusive manner to AA employees, patrols or agents, or to any third party contractor; or
- have falsely represented that You or the Driver are entitled to services to which You or the Driver are not entitled; or
- have assisted another person in accessing AA services to which they are not entitled; or
- iv. owe the AA money with respect to any services, spare parts or other matters provided by the AA or by a third party on the AA's instruction.
Additional services
Any additional services made available by the AA which are not described in these Terms and Conditions are provided on a purely discretionary basis and may be withdrawn at any time.
Use of agents
5. Service from dedicated AA patrols is subject to availability and may be supplemented by use of appropriate agents. The AA will only accept responsibility for the actions of an agent where the agent is acting on the AA's instruction.
Requests for assistance
6. All requests for assistance must be made to the AA using the contact instructions provided by the AA from time to time. If You or the Driver contact a garage direct, You or the Driver will have to settle its bill and the AA will be under no obligation to reimburse You.
Emergency nature of breakdown service
7. AA patrols are trained and equipped to carry out emergency roadside repairs and are not in a position to comment on the general safety or roadworthiness of a Vehicle after a breakdown or an emergency repair. In addition, completion of an emergency repair cannot be taken to signify or in any way guarantee the general roadworthiness of the Vehicle concerned.
Cancellation of AA Fleet Cover
8. You have the right to cancel Your AA Fleet Cover within a 14 day 'cooling off period', commencing either from the agreement of the contract (which is the renewal date for renewing AA Fleet Cover) or the receipt of the relevant cover documents, whichever happens later.
The following refund policy will apply for customers cancelling within the cooling off period:
- if the Customer joined already requiring assistance, the Customer will receive a full refund of the total Premium paid less the AA's charges for assistance provided. The minimum charge for this assistance is £90, which excludes any additional recovery charges paid for excess mileage (see under 'Relay', 'what is not covered').
- if the Customer did not join already requiring assistance, the Customer will receive a full refund of the Premium less a pro-rata charge for the period on cover and an administration charge of £10. You (and any Drivers) must not, in any event, make further use of the cancelled AA Fleet Cover. Please note that there will be no separate or additional cooling off period(s) during the Subscription Year, regardless of any changes that are made to the AA Fleet Cover.
9. If You wish to cancel after the cooling off period has expired, subject to any other statutory rights You may have, there will be no refund of the Premium.
10. The AA shall have the right to cancel any AA Fleet Cover Policy if:
- the AA has been entitled to refuse service under clause 3g, page 20
- the maximum number of call-outs, as set out in the AA's Service Control, has been reached or exceeded in any two consecutive Subscription Years;
- AA Fleet Cover was taken out where the AA was, or is, entitled to cancel an existing or previous cover under sub paragraph a) or b) of this clause.
- You are late in paying any sum due to the AA;
- You become insolvent or bankrupt or subject to any similar event or process;
No refund of Premium shall be due following a cancellation under sub-clause a) and b). In the event that the AA cancels an AA Fleet Cover Policy in accordance with subclause c), the AA shall give Customers a pro rata refund of the Premium based on the unexpired Cover at cancellation provided no service has been given.
11. Changes to Your Cover – Subject to the Vehicle Specifications, the payment of any additional Premiums due and any other limits imposed by the terms of Your AA Fleet Cover, You may:
- add new vehicles to Your AA Fleet Cover;
- if You replace any of Your Covered Vehicles, add the replacement Vehicles to Your AA Fleet Cover instead of the Covered Vehicle they replace; and
- upgrade Your AA Fleet Cover to another AA Fleet Cover package.
Please see General Exclusion (1) for details of when changes to Your AA Fleet Cover take effect. The AA reserve the right to refuse to reregister any Vehicle which has previously been registered under Your AA Fleet Cover in the same Subscription Year and to make administration charges if You request more than 3 changes in any Subscription Year.
Changes to Terms and Conditions
12. The AA is entitled to change any of the Terms and Conditions at renewal. The AA also reserves the right to make changes to these Terms and Conditions during the Subscription Year, on the giving of reasonable notice, where it reasonably considers this necessary in order to comply with any applicable laws, regulations or the advice or instruction of any regulatory authority.
Changes to Your Details
13. Changes to Your details (including changes to Vehicle details) must be notified to the AA immediately. This must be done by contacting the AA on 0800 55 11 88, by emailing fleetcustomers@theaa.com or by writing to: AA Business Services, Swallowfield One, Wolverhampton Road, Oldbury, West Midlands B69 2AG.
Please note changes to Your details can only be made by the named contact(s) on Your account.
Matters outside the AA's reasonable control
14. While the AA seeks to meet the service needs of Customers at all times, its resources are finite and this may not always be possible. The AA shall not be liable for service failures where the AA is faced with circumstances outside its reasonable control. Events which might constitute circumstances outside the AA's reasonable control include (but are not limited to) Acts of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, acts of government or authority (including the refusal or revocation of any licence or consent), fire, subsidence, explosion, flood, snow, fog or other bad weather conditions, vehicle, equipment or systems failures, shortages of fuel or other necessary supplies, failure of telecommunications lines or systems, default of suppliers or sub-contractors, theft, malicious damage, strike, lock out or industrial action of any kind.
Exclusion of liability for loss of profit etc
15. The AA shall not, in any event, and to the extent permitted by law, have any responsibility for any increased costs or expenses, for any loss of profit, business, contracts, revenue or anticipated savings or for any special, indirect or consequential losses incurred as a result of or in connection with any service, whether resulting from tort (including negligence or breach of statutory duty), breach of agreement or otherwise. For the avoidance of doubt, nothing in this clause or these Terms and Conditions shall exclude or restrict the AA's liability for negligence resulting in death or personal injury. You shall ensure that Your Drivers are aware of this and that this is a condition of receiving assistance.
Enforcement of Terms and Conditions
16. Failure to enforce or non-reliance on any of these Terms and Conditions by the AA will not prevent the AA from subsequently relying on or enforcing them.
17. None of the Terms and Conditions, or benefits, of AA Fleet Cover are enforceable by anyone else other than the Customer. For the avoidance of doubt, and without limiting the above, any rights under The Contract (Rights of Third Parties) Act 1999, or any replacement or amendment of such act, are excluded.
Use of headings
18. The headings used in this Policy are for convenience only and shall not affect the interpretation of its contents.
Interpretation: use of English law and language
19. AA Fleet Cover and these Terms and Conditions are governed and should be interpreted by the laws of England and Wales. The EEA State for the purpose of AA Fleet Cover is the United Kingdom. The Terms and Conditions are written in English and all correspondence entered into shall be in English.
Service Control – Usage Levels
Service Control establishes usage levels which apply to all AA Fleet Customers requesting service under their AA Fleet Cover. Service Control is designed to help keep cover affordable by making sure that high use by a minority of fleets is avoided.
In order to monitor use of breakdown service the AA applies the following usage calculation. For any fleet size, the equivalent of one breakdown per year for each of the Vehicles covered would represent a usage rate of 100%. For example, a fleet with 10 Vehicles, which has had 20 breakdowns within one year, would have a 200% usage rate.
Excess Requests/Non-Covered Vehicles
If You or the Driver make any requests for service in excess of a fleet usage limit of 400% (calculated as outlined above), your AA Fleet Cover will be suspended and the AA will charge You for each additional request on a pay-for-use basis - i.e. a specified amount for each request for service. The pay-for-use charge will be calculated in accordance with the AA's standard prices under our current pay-for-use scheme (which may vary from time to time) and are one-off payments, so do not entitle You to any ongoing cover. The amount must be paid before the relevant service will be provided.
The AA shall be entitled to assume that the Driver has the authority to authorise 'pay-for-use' or extra payments on Your behalf.
Additional premiums at renewal
The rate of usage of service under AA Fleet Cover will help to determine the level of premium at renewal and in some instances You may only be offered terms under the pay-foruse scheme.
Fleets of up to three vehicles
- Usage rates above 300% and up to 400% will give rise to increased premium at renewal.
- Usage rates above 400% will result in only pay-for-use terms being offered at renewal.
- Fleets of four or more vehicles
- Usage rates above 200% and up to 400% will give rise to increased premium at renewal.
- Usage rates above 400% will result in only pay-for-use terms being offered at renewal.
If the relevant usage rate is exceeded within the Subscription Year, the AA reserves the right to charge an increased Premium for the following year. This amount will be in addition to the AA's standard price increases, which will apply from time to time.
The increased premium will apply only for one year provided usage levels return below the specified limits. The revised premium will be reflected in Your renewal documentation.
Any Customer who has previously been offered renewal at an increased premium or on pay-for-use terms to reflect previous service usage, will be permitted to take the AA's cover only at the level then applicable to their previous actual usage rate. This restriction will apply for a period of two years immediately following the date on which the original renewal of cover was due.
Additional Charges for Non-Covered Vehicles
The AA will charge You/ the Driver on a pay-for-use basis if the AA provides service for Vehicles which, in the AA's opinion, are not Covered Vehicles, do not comply with the Vehicle Specifications set out on page 12 or, for any other reason, are not entitled to receive the service requested ("Non-Covered Vehicles") - see General Exclusion (3) for more details. The pay-for-use services provided for such Non-Covered Vehicles will be at the AA's absolutediscretion and will be initially limited to Roadside Assistance, but may be extended to service equivalent to Relay and/or Relay Plus, depending on the level of assistance Your AA Fleet Cover provides. In any event, the AA will inform You of the pay-for-use charges for the requested services at each stage and those charges must be paid before service will be provided. In addition, if You/ the Driver requires Relay Plus or Onward Travel services in this situation, such as hotel accommodation, vehicle hire or public transport these must be paid for directly by You/ the Driver.
The AA will refund pay-for-use charges paid for Non-Covered Vehicles (and, subject to the level of Your AA Fleet Cover, expenses paid by You/ the Driver) if You establish to the AA's reasonable satisfaction that the Vehicle in question was covered for that level of service under the terms of Your AA Fleet Cover and the provision of that service was within Your service usage limit. The AA may also decide at its discretion to waive the pay-for-use charge if You can demonstrate to the AA's satisfaction that, as at the date of service, the Non-Covered Vehicle has replaced a Covered Vehicle on Your AA Fleet Cover. Subject to any statutory rights You may have, You are not entitled to a refund of pay-for-use charges for excess requests or Non-Covered Vehicles in any other circumstances, including if the relevant Vehicle cannot be fixed at the roadside.
Using Your Personal Information
1.1 The Acromas Holdings Limited group of companies, of which the AA group of companies* (including The Automobile Association Limited, AA Limited, Automobile Association Insurance Services Limited and Automobile Association Personal Finance Limited) forms a part (We) will use your personal information for the following purposes:
- to identify You when You contact the AA;
- to help identify accounts, services and/or products which You could have from the AA or the AA's partners from time to time. The AA may do this by automatic means using a scoring system, which uses the information You have provided, any information the AA holds about You and information from third party agencies (including credit reference agencies);
- to help administer, and contact You about improved administration of any accounts, services and products the AA has provided before, or provide now or in the future; (d) to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information;
- to help to prevent and detect fraud or loss;
- to contact You in any way (including mail, email, telephone, text or multimedia messages) about products and services offered by the AA and/or selected partners unless You have previously asked the AA not to do so;
- where the AA is contacted for breakdown assistance service using a mobile telephone the AA or the AA's agents may provide details of the relevant telephone number to the mobile telephone network providers, through the AA's agent, to enable the AA to record the geographical location of the handset as part of the breakdown information in order to assist the AA in locating the caller.
* A list of companies forming the AA group of companies is available from the AA's Data Protection Compliance Manager at the address given below.
1.2 The AA may allow other people and organisations to use information the AA hold about You for the purpose of providing services You have asked for, as part of the process of selling one or more of the AA's businesses, or if the AA has been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings. From time to time, these service providers and organisations may be outside the European Economic Area in countries that do not have the same standards of protection for personal data as the UK. The AA will, however, always use every reasonable effort to ensure sufficient protections are in place to safeguard Your personal information.
1.3 The AA may monitor and record communications with You (including phone conversations and emails) for quality assurance and compliance reasons.
1.4 The AA may check Your details with fraud prevention agencies. If You provide false or inaccurate information and the AA suspects fraud, the AA will record this. The AA and other organisations may use and search these records to:
- help make decisions about credit and credit related services for You and members of Your household;
- help make decisions on motor, household, credit, life and other insurance proposals and insurance claims for You and other members of Your household;
- trace debtors, recover debt, prevent fraud and to manage Your accounts or insurance policies; and
- check Your identity to prevent money laundering unless You give the AA other satisfactory proof of identity.
1.5 Where You give the AA information on behalf of someone else, You confirm that You have provided them with the information set out in these provisions and that they have not objected to such use of their personal information. Where You give the AA sensitive data about yourself or another person (such as health details or details of any criminal convictions) You agree (and confirm that the other person has agreed) to the AA's processing such information in the manner set out in these provisions.
1.6 If You need details of those fraud prevention agencies from which the AA may obtain and with which the AA may record information about You or the List of Companies forming the AA Group, please write to the AA's Data Protection Compliance Manager at The Automobile Association, Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA.
Please ensure that Your drivers are aware that the AA may provide You details of any or all requests for service made under AA Fleet Cover.
Company Details
The Automobile Association Limited is incorporated with limited liability in Jersey number 73356. Registered Office: 22 Grenville Street, St Helier, Jersey JE4 8PX, Channel Islands. It is an insurer of breakdown assistance services cover that is exempt from authorisation under the Financial Services and Markets Act 2000. Head Office: Fanum House, Basingstoke, Hampshire RG21 4EA. Branch registered in England and Wales number BR004875.
Acromas Insurance Company Limited is authorised and regulated by the Commissioner of Insurance, Financial Services Commission, Gibraltar, and regulated by the Financial Services Authority, United Kingdom. Acromas Insurance Company Limited is a member of the Association of British Insurers. Head Office: 57–63 Line Wall Road, Gibraltar. Registered Number 88716 (Gibraltar). UK branch address: Acromas Insurance Company Limited, Enbrook Park, Folkestone, Kent CT20 3SE.
Automobile Association Insurance Services Limited is authorised and regulated by the Financial Services Authority (FSA). Registered Office: Fanum House, Basingstoke, Hampshire RG21 4EA. Registered in England and Wales number 2414212.