Data protection privacy policy

We like to keep things private

This is the data protection privacy policy for DriveTech (UK) Limited (CRN 03636328) (‘AA DriveTech’)

When it comes to your privacy we never compromise. We will always be clear about why we need the details we ask for, and ensure your personal information is kept as secure as possible. How we do this is explained below.

Last updated: July 2012

Terms and conditions

Introduction

AA DriveTech’s business is made up of several core areas namely ‘DriverAware’, ‘FleetSafe’ and ‘Driver CPC’.

AA DriveTech is a member of the Acromas group of companies which includes the AA and Saga brands – we’ll refer to this in our privacy policy as ‘the Group’.

AA DriveTech is committed to protecting your privacy. We comply with the principles of the Data Protection Act 1998 and aim to maintain consistently high levels of best practice in our processing of personal and/or sensitive personal data.

AA DriveTech will use your information as set out below. If you have provided information to more than one of AA DriveTech’s business divisions, the information you have provided to each division will be used as set out below.

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DriverAware

This division provides educational services which may be offered by the police as an alternative to prosecution for certain driving offences. Where you attend such a course, AA DriveTech will use any information you provide to it as follows:

a. AA DriveTech will only use your information obtained (whether from the police and / or from you) in connection with the provision of DriverAware courses for the provision and associated administration of such courses (including without limitation checking your eligibility for the requested course against the DORS database maintained by Road Safety Support Limited (CRN 06176687). AA DriveTech will not use any such information for marketing and / or promotional purposes. 
   
b. AA DriveTech may also pass to the police force that invited you to attend one of our DriverAware courses any information provided to us and / or collected by us in relation to such course(s). The police force may add this information to the police national databases (including without limitation the DORS database maintained by Road Safety Support Limited (CRN 06176687) and may also use such information for policing purposes.
   
c. AA DriveTech may hold identical information to that provided by you in connection with DriverAware courses which it has collected through other means. Nothing in paragraph a shall restrict and / or be deemed to restrict AA DriveTech’s ability or that of any member of the Group to use such information for any purposes which you have previously consented to, which may include marketing and / or promotional purposes. 
d. AA DriveTech may pass any information you provide to it in relation to DriverAware courses to members of the Group in relation to the provision and / or administration of such courses only. 

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FleetSafe

This division provides risk management, driver profiling and driver training services to fleet operators.

a. Commonly an employer will provide personal information about its drivers to AA DriveTech in the course of AA DriveTech providing FleetSafe services. 
   
b. AA DriveTech will not use any information provided to it under paragraph a for any purpose other than providing the FleetSafe services which it has been contracted to provide and associated administration. AA DriveTech will not use any such information for marketing and / or promotional purposes. 
   
c. AA DriveTech may hold identical information to that provided by your employer in connection with FleetSafe courses which it has collected through other means. Nothing in paragraph b shall restrict and / or be deemed to restrict AA DriveTech’s ability or that of any member of the Group to use such information for any purposes which you have previously consented to, which may include marketing and / or promotional purposes. 
   
d. AA DriveTech may pass any information you provide to it in relation to FleetSafe courses to members of the Group in relation to the provision and / or administration of such courses only. 
   
e. Driving Licence Validation Checks: AA DriveTech may also pass to your employer and the third parties (if any) detailed on your signed licence check data protection mandate any information provided to us and / or collected by us in relation to such check(s), which may include details of driving offences that we obtain from DVLA, but which excludes your medical history. Please ask your employer for details of how they and any such third parties will use such information. 

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Driver CPC

This division provides the training required for drivers of light goods and heavy goods vehicles and drivers of buses and coaches to comply with the Driver CPC regulations.

a. AA DriveTech may pass to the Driver and Vehicle Licensing Agency and the Driving Standards Agency any information provided to us and / or collected by us in relation to Driver CPC courses that you attend. The DVLA and the DSA may add this information to their respective databases and may also use such information for monitoring compliance with applicable law and regulations. 
   
b. AA DriveTech will use your information obtained in connection with the provision of Driver CPC services for the provision of such services and for the administration thereof by letter, SMS, telephone and/or email. 
   
c. AA DriveTech may pass any information you provide to it in relation to Driver CPC courses to members of the Group in relation to the provision and / or administration of such courses only. 
   
d. Marketing:  

 i. Purchased by your employer: Where your Driver CPC course has been purchased for you by your employer, AA DriveTech will not use any such information for marketing and / or promotional purposes.  
 ii. AA DriveTech may hold identical information to that provided to it by you and / or your employer in connection with Driver CPC courses which it has collected through other means. Nothing in paragraph i above shall restrict and / or be deemed to restrict AA DriveTech’s ability or that of any member of the Group to use such information for any purposes which you have previously consented to, which may include marketing and / or promotional purposes.  
 iii. Purchased by you: Where you have purchased your Driver CPC course, when you first make an enquiry of or buy Driver CPC from AA DriveTech, you consent to receiving marketing about other products, services and special offers from AA DriveTech and the members of the Group by post, telephone, mobile telephone, email and SMS. Your details will be placed on the Group marketing list and a 'questionnaire' will be sent to you. This gives a list of all the products and services of the Group and gives the option of choosing which products and services you would or would not like to receive information about. You can also choose not to receive any marketing from us. Once you have chosen what you would like to receive we ask you to return the completed form back to us. The marketing selections will be administered where applicable.  
iv. Each time you receive electronic marketing information or a message, you have the option to decline to receive further marketing information from us. This is known as an 'opt-out'. If you wish to exercise the opt-out, for Saga products please write to the Saga Group Data Protection Officer at Enbrook Park, Sandgate, Kent CT20 3SE or for AA products to AA Data Protection Compliance Manager, Fanum House, Basing View, Basingstoke, Hampshire, RG21 4EA. If you have more than one address or email address please make sure to notify any changes to your preferences for each address or email address you have registered with us. 
 

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Ford Econo Driver Training

The Ford Econo Driver Training course is available to Econo Check and other Ford customers who wish to improve the fuel economy and reduce the emissions of their vehicle by adjusting their driving style.

a. AA DriveTech will use your information obtained in connection with the provision of Ford Econo Driver Training services for the provision of such services and for the administration thereof by letter, SMS, telephone and/or email. AA DriveTech will not use any such information for marketing and / or promotional purposes. 
   
b. AA DriveTech may pass any information you provide to it in relation to Ford Econo Driver Training courses to members of the Group in relation to the provision and / or administration of such courses only. 
   
c. AA DriveTech may hold identical information to that provided by you in connection with Ford Econo Driver Training courses which it has collected through other means. Nothing in paragraph a shall restrict and / or be deemed to restrict AA DriveTech’s ability or that of any member of the Group to use such information for any purposes which you have previously consented to, which may include marketing and / or promotional purposes. 

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General provisions applicable to all AA DriveTech business division

a. We do not sell, trade, or rent your personal information to others. 
   
b. Our own security procedures mean that we may occasionally have to request proof of Identity or check your presence on the electoral roll. 
   
c. In the event of telephone calls from you, we also reserve the right to ask security questions (which we in our sole discretion deem appropriate), in order to satisfy ourselves that you are who you say you are. 
   
d. A customer may properly give his or her spouse or partner's consent over the telephone or via the website provided he confirms that he has permission to do so. If the consent is written, the spouse must independently endorse such consent. 
   
e. We store all the information you provide us, including information provided via forms you complete on our website, and information which we may collect from your browsing. Our server, in common with nearly all web servers, logs each page that is downloaded from the site. 
   
f. Examples of how we may personalise information might include preparing an insurance quote for you, working out which departure airports are near to you or when we will be delivering certain products in your area. 
   
g. Third parties may deliver some of our products to you or provide all or part of the service requested by you (including without limitation provision of driver training, both theory and practical). In these instances, whilst the information you provide will be disclosed to them, it will only be used for the provision and administration of the service provided, and to maintain management information for business analysis. 
   
h. If we provide information to a third party (either a provider of a product or service, or an external data processing agency such as a mailing / printing house) we will exercise the strictest control over the third party contractually, requiring it and any of its agents and/or suppliers to:   i. maintain the security and confidentiality of the information and restrict access to those of its own employees; 
  ii. use the data for the agreed purpose only and prevent it being used for any other purpose by any other party; 
  iii. refrain from communicating with you other than concerning the product in question; 
  iv. return the data to us at the conclusion of any contract term and destroy or delete any copies made of all or any part of the information unless copies are needed to be kept to comply with regulations. 
  v. In addition, we will restrict the information disclosed to the absolute minimum necessary, for example, to provide the product or service. 
 
   
i. We ask for your home, mobile telephone number, and email address to enable us to contact you in relation to an enquiry you have made, where permitted to contact you about relevant products or services, to contact you if there is a problem with your order, or there is another genuine reason for doing so. 
   
j. As previously mentioned, AA DriveTech will not sell, trade or rent your information and will never disclose information about you to third parties, except to fulfill your specific orders for a product or information in the event that third parties deliver the relevant service. Other circumstances where we are operationally or contractually obliged to pass on your information may be where third parties administer part or all of the service, for pricing purposes, testing, and to maintain management information for business analysis. We may of course be obliged at law to pass on your information to the police or any other statutory authority. 
   
k. To help us to prevent fraud and money laundering your details may be submitted to fraud prevention agencies and other organisations where your records may be searched. 
   
l. Subsequent to your purchase of a product or service, we may enter into an arrangement for that service to be provided by a new third party. If this happens, the terms and conditions of your contract with us will provide that you consent to the transfer and processing of personal and/or sensitive personal data to the new provider, subject to the requirement of the Data Protection Act 1998 and associated regulations.  

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Cookies

From offers and promotions to sound and video, the aim of this site is to be interesting, helpful and informative. We’re keen to find out what you like and dislike – your feedback plays a key role in helping us improve this site. We use many techniques to follow your use of the site and provide you with a customised experience. The main and best-known technique is by using what are known as 'cookies'.

What are cookies? Cookies are small data files that a website will put on your device, which in turn sends information back to the website. They cannot affect your device, but they do collect information that can be used to enhance the site. For example, a cookie can remember the items that you have placed into your shopping basket, or it can ensure you get the offer you requested. These are known as ‘session’ cookies, which expire as soon as you leave the site.

Other cookies can tell us if you come back. These are ‘persistent cookies’, which often expire after a period of time. They will remain on your device until you delete them. We use them to help customise the site – to do things such as display relevant information based on your visit.

Some cookies enable sites to work, while others help us learn about what people are browsing for.

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How we use cookies

We use cookies to ensure you get the most from your visit. They improve your experience of the site because certain features work best with cookies. Feedback and information from the cookies can also help make the site better. By visiting this site, you agree to our use of cookies and other technologies.

Rest assured that the cookies we use do not store personal details, such as payment card numbers. Here are the main types of cookies and what they do:

1) Strictly necessary
In brief These cookies enable you to get the information or service you’ve asked for. They’re essential – without them, some services may not work.

For example We use these cookies to enable you to use shopping baskets, which remember your choices and enable you to buy.

2) Performance cookies
In brief These cookies collect information about the pages you visit, where you go most often and whether you see error messages. The information is only used to ensure a website works well.

For example We gather information to diagnose problems and issues. We then use it to make improvements and fix errors.

3)   Functional cookies
In brief These cookies remember choices you’ve made to personalise the site. They may remember where you are so you can get tailored information, or remember changes you have made to help you browse, such as increasing the text size.

For example If you ask for services based on your location, we sometimes store a cookie so that next time you visit you won’t have to tell us again.

4)   Targeting or advertising cookies
In brief These cookies collect anonymous information about your browsing habits which are then used to make advertising relevant to you. They remember if you have visited a website and share this information with advertisers.

For example We limit advertising to certain sections of the website. These services are provided by our carefully selected and monitored partners, and we are committed to ensuring any information is used appropriately.

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Links to other sites

We often link off to other sites to help provide you with extra information or services. For example, to make it easy for you to share information with your family and friends, we provide links to Twitter, Facebook and other popular social media or book-marking sites.

But remember, these sites may use cookies that we do not control. So be sure to check how they use your information.

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How you can control cookies

If cookies are disabled on your device you will still be able to use most of this site. However it may limit what you can do.

How you manage your cookies depends on your browser. To find out which browser you use:

  • PC: open your browser and go to the Help menu and then click on the About option.
  • Apple Mac: open your browser and go to the Apple menu and then click on the About option.
  • Mobile device: check your settings.

If you would prefer to restrict or block cookies and/or delete any you may already have, then follow the how-to guide, which covers the most popular browsers, below:

If you would like to know more about cookies you can visit www.allaboutcookies.org which explains in detail how they can work and can be managed.

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How to accept cookies

Internet Explorer 6.0

1. From the menu choose Tools
2. Then Internet Options
3. Click the Privacy tab
4. Move the slider to select the level of privacy you prefer, or click Advanced for customised settings

Internet Explorer 7.0 and 8.0

1. From the menu choose Tools
2. Then Internet Options
3. On the General tab, under Browsing History click Settings
4. Move the slider to select the level of privacy you prefer, or click Sites or Advanced for customised settings

FireFox 1.0, 2.0 and 3.0

1. From the menu choose Tools
2. Then Options
3. Click the Privacy icon and then Show cookies
4. Tick the check box for Accept cookies from sites
5. To allow third party cookies tick Accept third party cookies

FireFox up to 11.0

1. From the menu choose Tools
2. Then Options
3. Click the Privacy icon
4. In History, set Firefox will: to Use custom settings for history
5. Tick the check box Accept cookies from sites to enable cookies, and uncheck it to disable them

Chrome

1. From the browser menu choose the Spanner icon
2. Then Settings
3. Click Under the Bonnet
4. In Privacy click Content settings
5. In Cookies choose the radio button Allow local data to be set

Safari 5.0 (Apple Macintosh and PC Windows)

1. From the menu choose Safari
2. Then Preferences
3. Click the Security icon and then Show cookies
4. Choose to accept cookies Always or Only from sites I visit

Safari 5.1 (Apple Macintosh)

1. From the menu choose Safari
2. Then Preferences
3. Click the Privacy icon
4. For the option Block cookies: choose Never or else From third parties and advertisers

Safari 5.1.5 (PC Windows)

1. From the browser menu choose the Cog wheel icon
2. Then Preferences
3. Click the Privacy icon
4. For the option Block cookies: choose Never or else From third parties and advertisers

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How to delete cookies

To remove cookies follow the steps in this section. Do not try to edit the cookies file on your computer.

Internet Explorer 6.0

1. From the menu choose Tools
2. Then Internet Options
3. On the General tab click Settings, then View Files
4. Select a cookie and click Delete

Internet Explorer 7.0 and 8.0

1. From the menu choose Tools
2. Then Internet Options
3. On the General tab, under Browsing history click Settings
4. Click View files
5. Click the Name column heading to alphabetically sort the files
6. Scroll down to files that begin with the prefix cookie: – all cookies have this prefix, and they usually contain the name of the website that created the cookie
7. Right-click to delete a cookie you want to remove
8. Close the window, then click OK twice to return to the browser window

FireFox 1.0, 2.0 and 3.0

1. From the menu choose Tools
2. Then Options
3. Click the Privacy icon and then Show Cookies
4. Select a site from the list and click Remove Cookie(s)
5. To remove all sites click Remove All Cookies

FireFox up to 11.0

1. From the menu choose Tools
2. Then Options
3. Click the Privacy icon
4. In History, click remove individual cookies
5. Select a site from the list and click Remove Cookie

Chrome

1. From the browser menu choose the Spanner icon
2. Then Settings
3. Click Under the Bonnet
4. In Privacy click Content settings
5. In Cookies click the button All cookies and site data
6. Select a site from the list and click X

Safari 5.0 (Apple Macintosh)

1. From the menu choose Safari
2. Then Preferences
3. Click the Security icon and then Show Cookies
4. Select a cookie from the list and click Remove
5. To delete all cookies click Remove All

Safari 5.1 (Apple Macintosh)

1. From the menu choose Safari
2. Then Preferences
3. Click the Privacy icon and then Details
4. Select a cookie from the list and click Remove
5. To delete all cookies click Remove All

Safari 5.0 (PC Windows)

1. From the menu choose Edit
2. Then Preferences
3. Click the Security icon and then Show Cookies
4. Select a cookie from the list and click the Remove button
5. To delete all cookies click Remove All

Safari 5.1.5 (PC Windows)

1. From the browser menu choose the Cog wheel icon
2. Then Preferences
3. Click the Privacy icon and then Details
4. Select a cookie from the list and click Remove
5. To delete all cookies click Remove All

If you are not using any of the above browsers, then select 'cookies' in the 'Help' function for information on where to find your cookie folder.

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Amendment and retention of information

Please advise us in writing as to any changes in your circumstances. Obviously it is preferable for us to retain up to date information. We will amend details as required. We are, however, obliged and permitted by law and regulation to retain certain types of data for a minimum period of time. The minimum period of time tends to be for six years but can be longer if the statute or regulation requires.

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Subject access requests

You have a statutory right of access to accessible personal and/or sensitive personal data that we hold about you. In order to exercise this right, your application must be in writing for security reasons. Please write to the Data Protection Officer at The Saga Building, Enbrook Park, Sandgate, Kent CT20 3SE for requests relating to information held by Saga Group companies; or to the AA Data Protection Compliance Manager, Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA for requests relating to information held by AA Group companies.

Please refer to the information you wish to see giving dates if possible, and enclose your cheque for £10 payable to Saga Group Limited or AA Limited. We will not administer Subject Access Requests by a third party unless accompanied by a written authority of the individual who is the subject of the request.

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Changes to our privacy policy

If we decide to change our privacy policy, we will update all relevant documentation and post any changes on our websites so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

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Tell us what you think

Saga and AA welcome your questions and comments about privacy.

Please write to The Group Data Protection Officer, The Saga Building, Enbrook Park, Sandgate, Kent CT20 3SE; or The AA Data Protection Compliance Manager, Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA.

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You can contact the

AA Press Office

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