Complaints

Concern or complaint? 

Tell us, and we'll do all we can to resolve the problem.

Get in touch

For breakdown cover, and our other products/services not listed here
  • Phone 0344 209 0556 or 0161 333 5910
  • Write to: Member Relations, The Automobile Association, Lambert House, Stockport Road, Cheadle, Cheshire SK8 2DY
  • Text users: contact us on any of our published telephone numbers via the Next Generation Text (NGT) service
  • Email our Customer Support team on customersupport@theaa.com
  • Please quote your complaint case number, or your membership, policy or reference number if you don't have that.

    For DriveTech
    • Phone 0344 264 9624
    • Write to: Customer Relations, AA DriveTech, Fanum House, Basing View, Basingstoke RG21 4EA
    • Email our Customer Relations team on customerrelations@AAdrivetech.com
    For Driving School
    • Phone 0800 607 080 and select the option for customer services
    • Write to: Customer Services, AA Driving School, 17th Floor, Capital Tower, Greyfriars Road, Cardiff CF10 3AG
    • Email the Driving School team on drivings@theaa.com

    For our savings
    • Phone 0345 603 6302 (Mon–Sat 8am–8pm, excluding public holidays)

    For our loans

    • If your loan was provided by AA Personal Finance Limited: 0345 606 1651, Mon–Fri 8am–10pm, Sat 8.30am–6pm, Sun 9:30am–5.30pm
    • If your loan was provided by The Co-operative Bank: 03457 212 212, Mon–Fri 8am–9pm, Sat–Sun 9am–6pm
    • If your loan was provided by Creation Consumer Finance Limited: 0845 241 1308, Mon–Fri 8am–9pm, Sat–Sun 9am–6pm. (Calls cost 2p per minute, plus your phone company’s access charge. Cost of access will vary, please check with your phone provider.)
    For our cards
    • Spend and Earn Card and Travel Currency Card: 0345 340 3177 (Mon–Fri 9am–6pm)
    • Credit cards: 0800 917 8612 (24 hours)
    Legal services

    • Email the legal services support team on support@aalegaldocuments.co.uk
    • Write to The Senior Partner, Parabis Law LLP, 8 Bedford Park, Croydon, Surrey CR0 2AP


    How long does it take for us to respond?

    We aim for the end of the next business day. If that's not possible, we'll write to you within five working days to:

    • tell you how we’ve resolved the problem, or
    • let you know when you can expect a full response, and
    • how to contact the person or team dealing with your case

    If things do take a little longer, we'll either respond fully within four weeks, or explain our position and tell you how long a full response will take.

    Unhappy with how we're handling things and need to speak to us?

    Our contact details for making complaints are listed here – for anything else, here's our full list of Customer Services contact details.


    Need to refer your complaint* to the Ombudsman?

    If you're still unhappy with our final response, or if we've not given you a final response within eight weeks of your complaint, you may be entitled to refer your complaint to the Financial Ombudsman Service for help and advice.

    *This only applies to certain AA products, so please check the terms and conditions or policy document for details, or talk to us.

    A dispute relating to goods or services sold online can also be submitted to the European Commission Online Dispute Resolution website.


    See our published complaints data

    We're required to publish the number of complaints we get about our insurance products. Read the latest figures and context.