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Publication of complaints data

Our insurance products and services

The Financial Conduct Authority requires us to publish our complaints data

Automobile Association Insurance Services Limited is an insurance intermediary, authorised and regulated by the Financial Conduct Authority.

Report detail
  • Firm name: Automobile Association Insurance Services
  • Period covered in this report: 1 August 2016 to 31 January 2017
Product or service
No. of complaints opened by volume of business
No. of complaints opened
No. of complaints closed
% closed within 3 days
% closed after 3 days but within 8 weeks
% upheld
Main cause of complaints opened

Banking and credit cards

0

0

0

-

-

-

-

Insurance and pure protection

7.23 per 1,000 policies sold in period

22,553

23,402

40%

59.9%

55.36%

General admin/ customer service

Credit related

0.22 per 1,000 loans/accounts at end of period

132

138

n/a

n/a

7.25%

n/a

Putting the data into context

For the period of 1 August 2016 to 31 January 2017, there were 3,117,571 insurance policies sold by Automobile Association Insurance Services Limited (AAISL), including the following products:

  • Personal membership
  • European Breakdown Cover
  • Home (buildings and contents) insurance
  • Motor insurance
  • Home Services

On 31 January 2017, there were 592,944 loans held by AAISL.


Complaints procedure

If you have an enquiry about the complaints data, or you're unhappy with our service for any reason, then please contact us.

Automobile Association Insurance Services Limited is an insurance intermediary, authorised and regulated by the Financial Conduct Authority (FCA), Financial Services Register number 310562. You can check their register or call the FCA on 0800 111 6768.

Automobile Association Insurance Services registered office: Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA. Registered in England and Wales number 2414212.