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Publication of complaints data

Our insurance products and services

The Financial Conduct Authority requires us to publish our complaints data

Automobile Association Insurance Services Limited is an insurance intermediary, authorised and regulated by the Financial Conduct Authority.

Report detail
  • Firm name: Automobile Association Insurance Services
  • Period covered in this report: 1 August 2015 to 31 January 2016
  • All complaints fall under the General Insurance banner

Product or service

No. of complaints received
No. of complaints closed
% of complaints upheld
% of complaints closed within 8 weeks
% of complaints against total policy holders
Banking

Home finance

General insurance and pure protection

11,101

10,944

57.30%

99.86%

0.20%

Decumulation, life and pensions

Investments

 

Putting the data into context

For the period of 1 August 2015 to 31 January 2016, there were 5,647,900 policies covering the following products under AA Insurance Services:

  • Personal membership
  • European Breakdown Cover
  • Home (buildings and contents) insurance
  • Motor insurance
  • Home Services
  • Caravan insurance
  • Commercial vehicle insurance
  • Travel insurance

For the same period there were 11,101 complaints, which equates to 0.20% of complaints against the total number of policies.


Complaints procedure

If you have an enquiry about the complaints data, or you're unhappy with our service for any reason, then please contact us.

Automobile Association Insurance Services Limited is an insurance intermediary, authorised and regulated by the Financial Conduct Authority (FCA), Financial Services Register number 310562. You can check their register or call the FCA on 0800 111 6768.

Automobile Association Insurance Services registered office: Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA. Registered in England and Wales number 2414212.