PUBLICATION OF Complaints data

Our complaints figures

The Financial Conduct Authority requires us to publish the number of complaints we get about our finance and insurance services. 

We (Automobile Association Insurance Services Limited) are an insurance intermediary, authorised and regulated by the Financial Conduct Authority.

Report detail

  • Firm name: Automobile Association Insurance Services
  • Period covered in this report: 1 February 2015 to 31 July 2015
  • All complaints fall under the General Insurance banner
Product or Service No. of complaints received  No. of complaints closed  % of complaints upheld  % of complaints closed within 8 weeks  % of complaints against total policy holders 
Home finance          
General insurance and pure protection  11,190  11,412  25.2%  99.87%  0.2%
Decumulation, life and pensions          

Putting the data into context

For the period of 1 February 2015 to 31 July 2015, there were 5,630,140 policies covering the following products under AA Insurance Services:

  • Personal membership
  • European Breakdown Cover
  • Home (buildings and contents) insurance
  • Motor insurance
  • Home Services
  • Motorcycle insurance
  • Caravan insurance
  • Commercial vehicle insurance
  • Travel insurance

For the same period there were 11,190 complaints, which equates to 0.2% of complaints against the total number of policies.