Car Insurance Claims

Call our car insurance claimline on 0800 269 622 to make a claim. Assistance is available 24 hours a day, 365 days a year.

A claims advisor will take details of your claim and advise on what you need to do next.

Frequently asked questions about making a car insurance claim »

If you have a car accident

It's a good idea to make sure you're prepared for an accident by keeping a pen and paper, a first-aid kit and a torch in the car.

  • First attend to anyone who has been hurt in the accident. If anyone is injured, call an ambulance if necessary and then call the police to obtain an incident number.
  • Once you're able to assess damage caused by the accident, stay calm and don't admit fault.
  • Exchange these details with the other driver: name and address, telephone number, car registration number, insurance company and policy number.

    Also record the names, addresses and telephone numbers of passengers and any other witnesses to the accident.

    Write a description of how the accident happened, including sketches if they will help to explain what happened. If you have a camera and it is safe to do so, take photos at the accident scene.
  • Report the accident to our 24-hour car insurance claimline on 0800 269 622.