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Car Insurance Claims

Call our car insurance claim line on 0800 269 622 to make a claim. Assistance is available 24 hours a day, 365 days a year.

If you have a car accident

It's a good idea to make sure you're prepared for an accident by keeping a pen and paper, a first-aid kit and a torch in the car.

  • First attend to anyone who has been hurt in the accident. If anyone is injured, call an ambulance if necessary and then call the police to obtain an incident number.
  • Once you're able to assess damage caused by the accident, stay calm and don't admit fault.
  • Exchange these details with the other driver: name and address, telephone number, car registration number, insurance company and policy number.

    Also record the names, addresses and telephone numbers of passengers and any other witnesses to the accident.

    Write a description of how the accident happened, including sketches if they will help to explain what happened. If you have a camera and it is safe to do so, take photos at the accident scene.
  • Report the accident to our 24-hour car insurance claim line on 0800 269 622.

How to make a car insurance claim

  • Call our claim line as soon as possible. A claims advisor will be able to take details of your claim and tell you what you'll need to do next.
  • You may be required to fill in a claim form. Complete the form and send it to the address on the claim form as soon as you can. Please remember to enclose all the information and documents you've been asked for.

Financial Services Compensation Scheme (FSCS)

Your insurer is covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if your insurer cannot meet their obligations. This depends on the type of business and the circumstances of the claim. For claims against insurers, the first £2,000 of an insurance claim is covered in full, plus 90% of the balance. For compulsory insurance (eg third party motor insurance) the claim is covered in full.

You can learn more about this scheme at www.fscs.org.uk and by phoning 020 7892 7300.