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Car insurance

Policy documents, renewals and claims advice

Where can I find my policy documents?
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If you already hold car insurance with us, you can sign in to access your policy documents.

I want to view a saved quote
View saved quote

You'll need your quote reference number.

I want to renew or update my car insurance
To discuss your renewal or request an upgrade call:
0800 980 6239

Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 5pm.

Remember to have one of the following ready when you call:

  • Car insurance policy number.
  • Car insurance renewal quote reference.
I want to make a claim
We're here to help 24 hours a day, 365 days a year

If you're unfortunate enough to have an accident, injury, loss or damage regardless of fault, our claim advisors are ready to help. To make a claim, call:

0800 269 622

Please have your policy number handy when calling. Your policy number is on your Statement of Insurance.

When you call AA Claimline, your personal claim advisor will explain all the available options, and assist you through every step of the claims process. Then, once the incident report has been completed, you will be passed to either your insurer or ClaimFast (our preferred accident management company) to progress your claim.

Your AA personal claim advisor will contact you in a week to discuss how your claim is progressing, and see if we can be of any assistance.

Car insurance claim help tips

Before you call, read our advice about making a car insurance claim.

I have a policy query
Call us to discuss your policy query
0370 533 2211
Call for a quote

0800 316 2456

Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 5pm.

Or we can call you back.

Call now

Car insurance claims 24 hrs

0800 269 622

Call now

Policy queries

0370 533 2211

Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 5pm.

Call now