Automobile Association Insurance Services Limited is an insurance intermediary, and is authorised and regulated by the Financial Services Authority (FSA).
|
Product/ |
No. of complaints received |
No. of complaints closed |
% of complaints upheld |
% of complaints closed within 8 weeks |
% of complaints against total policy holders |
|
Banking |
|
|
|
|
|
|
Home finance |
|
|
|
|
|
|
General insurance and pure protection |
6,114 |
5,773 |
27.30% |
99.69% |
0.1% |
|
Decumulation, life and pensions |
|
|
|
|
|
|
Investments |
|
|
|
|
|
For the period of 1 February 2012 to 31 July 2012 there were 5,785,198 policies covering the following products under AA Insurance Services:
For the same period there were 6,114 complaints, which equates to 0.1% of complaints against the total number of policies.
If you have an enquiry about the complaints data, or you're unhappy with our service for any reason, then please contact us.
Automobile Association Insurance Services Limited is an insurance intermediary, and is authorised and regulated by the Financial Services Authority (FSA), registration number 310562.
You can check the FSA Register or contact the FSA on 0845 606 1234. Registered Office: Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA. Registered in England and Wales, number 2414212.
You can contact the
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