Publication of Complaints Data

The FSA requires us to publish complaints data

Automobile Association Insurance Services Limited is an insurance intermediary,and is authorised and regulated by the Financial Services Authority (FSA).

Terms and Condition

Report detail

Firm Name: Automobile Association Insurance Services
Period covered in this report: 1 February 2010 to 31 July 2010
All complaints fall under the General Insurance banner

Product/
service

No. of complaints received

No. of complaints closed

% of complaints upheld

% of complaints closed within 8 weeks

% of complaints against total policy holders

Banking

 

 

 

 

 

Home finance

 

 

 

 

 

General insurance and pure protection

6,549

6,744

52%

99%

0.11%

Decumulation, life and pensions

 

 

 

 

 

Investments

 

 

 

 

 
Back to top

Contextualisation of data

For the period of 1 February 2010 to 31 July 2010 there were 5,797,701 policies covering the following products under AA Insurance Services:

For the same period there were 6,549 complaints, which equates to 0.11% of complaints against the total number of policies.

Personal membership
Home (buildings and contents) insurance
Home emergency response
Pet insurance
Motorcycle insurance
Caravan insurance
Commercial vehicle insurance

Back to top

Complaints procedure

If you have an enquiry about the complaints data, or you're unhappy with our service for any reason, then please contact us.

Automobile Association Insurance Services Limited is an insurance intermediary, and is authorised and regulated by the Financial Services Authority (FSA), registration number 310562.

You can check the FSA Register or contact the FSA on 0845 606 1234. Registered Office: Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA. Registered in England and Wales, number 2414212.

Back to top

Are you a member of the press?

You can contact the

AA Press Office

Feedback

We always like to hear your feedback – good or bad.

Tell us what you think