If you have a question or a problem with our service then we really want to hear from you.
Your feedback can help us improve the way we do things in future. To keep things simple, we've set up a three-step procedure to resolve your complaints and queries.
You can easily give us your feedback by telephone, post, fax or email using the contact details in your terms and conditions or policy document.
Hopefully any issue you have will be resolved by the end of the next business day. If this isn’t possible we will always write to you within five working days to:
tell you how we’ve resolved the problem, or let you know when you can expect a full response and how to contact the person or team dealing with your case.
If things do take a little longer, we will either respond fully within four weeks, or give you an explanation of our position, with timescales for a full response.
If you’re unhappy with how we’re handling things at any stage, our customer support teams will be happy to help, as described in step 2 below.
Simply find the AA product and service your complaint is about and get in touch in the way that suits you best.
Risk management solutions
AA Loans existing customers (AA Personal Finance Limited)
AA Loans (in partnership with The Co-operative Bank)
AA Spend and Earn Card and AA Travel Currency Card
AA Credit Cards
If your credit card number starts with 456072, 490918 or 528682 please call:
For all other card numbers please call:
If you are still not satisfied with our final response or after eight weeks, you can contact the Financial Ombudsman Service. However, the Financial Ombudsman will only consider your complaint once you have tried to resolve it with us. They can be contacted at:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Telephone 0845 080 1800
Please note: This only applies to certain AA products. Please check the terms and conditions or policy document for details, or ask our customer support advisers.
Automobile Association Insurance Services Limited is an insurance intermediary, authorised and regulated by the Financial Conduct Authority (FCA), firm reference number 310562.
You can check their register or call the FCA on 0800 111 6768.
Automobile Association Insurance Services registered office: Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA. Registered in England and Wales, number 2414212.
The FCA requires AA Insurance Services to publish its complaints data. If you have an enquiry about the complaints data, then please contact customer support as described in step 2 above.