Frequently Asked Questions

All you need to know about Van Insurance


About van insurance


How reputable are the companies you deal with?

All the insurers on our panel are regulated by the Financial Services Authority.

Is there a courtesy vehicle in the event of an accident?

Yes, with Comprehensive cover only, providing the vehicle is repairable (not written off) and the claim is arranged through your insurance company's approved repairer. The provision of a courtesy vehicle will be subject to availability and may be restricted to a 'category A' vehicle.

If your van is stolen or written off we can offer you Van Hire cover for £30 a year. (This cover runs concurrently with your annual van insurance policy and cannot be added mid-term). If you require any further information please ring on 0844 836 1128.

Does the price of my van insurance include legal expenses cover?

This is not included automatically. Legal expenses cover is an optional extra, and full details are provided with your online quotation.

Legal expenses cover is £26 a year and offers up to £50,000 in legal costs for pursuing losses that are not insured under your van insurance policy.

If an accident happens that is not your fault, you will want to claim back your excess and other costs, for example vehicle hire, from the negligent driver. Most importantly, the recovery of these costs will maintain your no-claims bonus.

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Does the van insurance policy entitle me to drive anybody else's car?

No, this is a benefit excluded under a commercial vehicle policy.

I have been a named driver on someone else's van insurance policy. Does this entitle me to a no-claims discount if I start on my own?

Yes, you may be eligible for an introductory discount of up to 60%. Subject to terms and conditions. Call us on 0800 083 8539 for further assistance.

Can I use my no-claims bonus twice?

No, the no-claims bonus is limited to one vehicle at a time. However you may be eligible for an introductory discount.

Call us on 0800 083 8539 for further assistance

I have had access to a company car for a few years. Can I get a discount for this?

Yes, you may be eligible for an introductory discount of up to 60%. This is subject to terms and conditions. Call us on 0800 083 8539 for further assistance.

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Are my materials and tools covered by my van insurance?

No goods, samples or tools which you carry in connection with your trade, are covered. However you may have business insurance, which may cover these.

You can business insurance online via the AA. Alternatively, please call 0800 294 0905.


Contact details


How can I contact you?

There are many ways to contact us. See below for a list of options.

Sales
0800 083 8539

Lines are open Monday to Friday 8:30am to 7pm and Saturday 8:30am to 3pm.

Existing customers
0844 836 1128

Lines are open Monday to Friday 8:30am to 7pm and Saturday 8:30am to 3pm.

Post
The Customer Care Unit
AA Insurance Services
PO Box 2AA
Newcastle upon Tyne NE99 2AA

Fax
0844 836 0002

Email
AAinfo@directchoice.co.uk

We will endeavour to respond to your enquiries within two working days.

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