Flight Select

   

Frequently asked questions

Answers to common queries about AA Flight Select

Increase to Air Passenger Duty (APD)

On 29 November the UK Government announced in the Autumn Statement that effective from 01 April 2012, Air Passenger Duty (APD) is to increase by approximately 10%.

Air Passenger Duty is an excise duty charged on the carriage of passengers flying from a United Kingdom airport on an aircraft that has an authorised take-off weight of more than ten tonnes or more than twenty seats for passengers and duty is payable in full.

As a result of this announcement we regret that we are now required to reissue invoices for all flight only passengers travelling on or after 01 April 2012 to reflect the increase in APD.

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Travel insurance

Have you got travel insurance? This is vital for your holiday and the price of a policy is low compared to the costs that you could incur if something were to go wrong.

If you already have a travel insurance policy, make sure it provides suitable cover for your needs. If you don't have insurance, The AA offers comprehensive single trip and annual policies – with no upper age limit and cover available for most pre-existing conditions. For more information or an online quote for AA Travel Insurance, please visit www.theaa.com/insurance/travel-insurance.

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When will I get my documentation?

We will despatch your documents via email immediately your booking has been confirmed and paid in full. All components of your booking will be despatched together, providing they are under the same invoice number.

If you have not received all your documentation by 21 days prior to travel, please email flightselect@acromas.com making note of the invoice number and requirements.

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How long before my flight departure do I need to check in?

International flights - check in at least 3 hours prior to departure.
European flights - check in at least 2 hours prior to departure.
Domestic flights - check in at least 1 hour prior to departure.
Boarding usually begins 45 minutes prior to departure.
Please note - if you arrive at the airport later than your specified time, we cannot accept responsibility if you are unable to travel.

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Will I get charged for using a credit card?

There is no charge for paying by debit card or credit cards.

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Which terminal am I flying from?

Your terminal details will usually be shown on your e-ticket or on the itinerary sent with your paper ticket (if applicable).

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What happens if there is a schedule change?

Please note: we encourage you to utilise www.checkmytrip.com to check your flights 72 hours prior to departure. This is a free online service where you can check the latest flight scheduling information, as provided by Galileo. To use this service, you will need your Galileo booking reference (PNR) shown on your ticket and the lead passenger surname.

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E-Tickets

We will send an e-ticket receipt by mail or email, and this is sufficient for travel, as the Airlines hold your reservation electronically in their systems. You may be able to access your e-ticket information online by logging to www.checkmytrip.com . You will need the GAL locator/PNR, which is shown on your invoice, and the lead passenger name.

Occasionally airlines may issue a paper ticket, which is an old-style cardboard ticket/coupon. If you have a paper ticket, this must be presented at the airport otherwise you will not be able to board the plane.

Please reconfirm onward flights with the airline locally to ensure that your departure times are correct. Airlines from time to time change their flight schedule and it may not be possible to advise you once you have departed the UK.

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Passport

Please note that you must have a valid passport with a minimum of 6+ months on it or you will not be able to travel. Your passport must also be in excellent condition - the presentation of damaged passports may mean you are unable to travel. Your passport must be machine readable otherwise you will be denied boarding. For further advice, please contact your local passport office.

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Visas

If you do not have the correct documentation to travel, including visas where required, you will be turned away at check-in. It is your responsibility to ensure that your travel documentations are in order. Please note that if you are travelling on a one-way ticket, most countries will not allow you to enter without relevant visas or documentation.

If you have a connecting flight via a third country, you may also require a transit visa. For further information, please ensure you contact the consulate of the country you are travelling through. For the most up to date information on visas, passports, health and travel advice worldwide, please ensure you check on the following web sites for UK Visas, Home Office and Foreign and Commonwealth Office.


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Do I need a Visa to travel to the USA?

Passport holders of the USA visa waiver program (Countries listed below) are eligible to travel without an American visa but will have to obtain an ESTA authorisation 72 hours prior to traveling to the United States. The cost of applying for an Esta is $14 (equivalent to approximately £9.00 according to rate of exchange). For further information on the Visa Waiver Program and how to proceed with your application please visit the US Department of Homeland Security website: esta.cbp.dhs.gov. For countries outside of the Wavier programme passengers will need to consult the American Embassy for visa application details.

Countries participating in the Visa Waiver Program include:

  • Andorra
  • Austria
  • Australia
  • Belgium
  • Brunei
  • Denmark
  • Finland
  • France
  • Germany
  • Iceland
  • Ireland
  • Italy
  • Japan
  • Liechtenstein
  • Luxembourg
  • Monaco
  • Netherlands
  • New Zealand
  • Norway
  • Portugal
  • San Marino
  • Singapore
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom



For countries outside of the Wavier programme passengers will need to consult the American Embassy for visa application details.

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What is Advance Passenger Information?

For security reasons, the US, most EU States and other countries now require airlines to provide details about their passengers before they travel. This is known as Advance Passenger Information (API).

API data requirements apply to certain countries such as Antigua and Barbuda, Australia, Barbados, Bermuda, Canada, China (except Hong Kong), Cuba, Dominica, Grenada, Guyana, Jamaica, Japan, Korea, Kuwait, Mexico, New Zealand, South Africa, Spain, St Kitts and Nevis, St Vincent and the Grenadines, Thailand, Trinidad and Tobago, United Arab Emirates, United Kingdom and USA.

Adding Advance Passenger Information (where applicable) in advance will speed up check-in for flights. Please proceed to the your airline's website, you will be required to enter your airline reference number situated in the 'Airline Info' section at the top of your E-ticket receipt. For 'Viewtrip' documents the reference is situated as the Airline Confirmation number in the 'Flight Information' section.

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Why is AFP non-refundable?

This is a mandatory insurance provision in case of the failure of your airline, which will guarantee monies back.

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What is the baggage allowance for my flight?

Your baggage allowance will usually be shown on your e-ticket or on the itinerary sent with your paper ticket (if applicable).

  • Always check the exact hand luggage allowance with your airline prior to packing. A general guide is that hand luggage should be a maximum weight of 5 kilos, and dimensions should not exceed 56cm x 45cm, however, some airlines may only allow smaller bags, so it is advisable to check with them first. Most airlines have a hand luggage measurement gauge at check-in. Remember to pack your valuables in your hand luggage, and anything you need with you during the flight, like medication and travel documents.
  • Remember that rules regarding liquids remain in place. Liquids, gels and cosmetics exceeding 100ml are not permitted in hand luggage, and smaller containers must be taken in a transparent plastic bag.
  • Find out your free allowance for checked baggage. Baggage allowance limits are set by the airlines. Your baggage allowance is stated on your e-ticket receipt or paper ticket (where applicable).

Weight limits for most airlines:
Passengers travelling in Economy Class can usually carry 20 kg (44lbs) without extra charges and passengers travelling Business Class can usually carry 30 kg (66lbs). No single bag weighing over 32 kg will be accepted at check in.

Please note some airlines do not include any free baggage allowance and may charge for hold baggage at check-in.

For passengers travelling on US domestic flight, baggage is not usually included and will be charged locally at check-in.

A "Piece System" is used in the United States and Canada.

Baggage items, or "piece", must not be over 158cm in total dimension each (length + width + height), and must not exceed 20kg in weight. Please note the majority of US flights now only include one piece of free baggage allowance, an additional piece will be charged for locally at check-in. To avoid unnecessary delays, you are advised to check your luggage allowance by contacting the airport and airline with which you are travelling.

We also advise that you check the weight and dimensions of your baggage before you arrive at the airport. If your bag weighs over 32kg you will be asked to repack before checking in.

Passengers with items that exceed the 32kg weight limit, such as sporting equipment, should make special arrangements with the airline in advance.

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Does my flight baggage allowance include hand luggage?

No. Always check the exact hand luggage allowance with your airline prior to packing. A general guide is that hand luggage should not exceed height 450mm x width 350mm x depth 200mm. Most airlines have a hand luggage measurement gauge at check in.

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Customer support

If you're having technical difficulties or unable to complete your booking, please call us on 01303 773601, Mon-Fri 9am-5pm.

If you're outside of the UK call (+44) 1303 773601.