Telephone Calls and Emails

General terms and conditions of use

Monitoring telephone calls and emails

Telephone calls using the telephone numbers provided on this website and email correspondence with the AA at the email addresses accessible through, or discernible from, this website may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.

  • 0843/0844 numbers: calls will cost 5p per minute from a BT landline, calls from other operators and mobile providers may vary and will be charged at their standard rates.
  • 0845/0870 numbers: calls provided by BT will be charged at up to 5p per minute, with a 12p set-up charge. Mobile and other providers' charges may vary and are likely to cost more.

Outbound telephone calls

The AA make outbound telephone calls for a number of reasons relating to our many products, including Breakdown Cover and Insurance. We are fully committed to the regulations set out by OfCom and follow strict processes to ensure we comply with them.

Page last updated: May 2011

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