Complaints
Unhappy with garage repairs?
If you are unhappy with the repair work, you should first of all remember that garages don't work miracles. However, work should reach the standard of competent motor engineers and the correct materials, free from defect, should be used. .
If a repair has fallen below that standard, the garage may be in breach of contract or negligent. Strictly, you would then be entitled to take your car to another garage to have the faults put right and then claim the cost from the original repairer. In this event it would be essential to obtain expert evidence to support your claim.
In practice it is usually wise, at least initially, to discuss the position with the original repairer and, if reasonable to do so, allow them an opportunity to rectify their mistake at no further cost to you
You may receive your car back after repair only to find that the garage has caused a new problem. Generally, in law, the garage would be responsible for any additional fault or damage, although it would be up to you to prove that this happened while the car was in the garage's care.
As with all complaints, it is important for you to raise the matter as quickly as possible with the garage. Rights can be lost through delay.
See also basic Dos and Don'ts when dealing with garages