Home Emergency Response engineer

Home Emergency Response

Get help with common household emergencies, 24/7, 365 days a year

Home Emergency Response cover summary

We can help you with the following common home emergencies

  • Your toilet isn't flushing or it's blocked and there are no other accessible toilets in your home
  • There is a blocked or overflowing drain within the boundary of your property
  • The kitchen sink is blocked and can't be used
  • You've had a DIY incident and accidentally put a hole in a water pipe causing a leak
  • All electrics are tripping in your home and you're continually resetting the fuse board to maintain the electrical supply
  • Loss of all the lights and/or power in your home
  • Cracked or smashed window(s) damaged by criminal behaviour or the weather, causing your home to be insecure
  • A wasp or hornet nest found inside or attached to your home
  • Failure or damage to a water supply pipe is causing flooding or loss of water to your home
  • You have a sudden and uncontainable leak from a water pipe
  • External locks are damaged due to vandalism or a break in
  • You are locked out or have lost your keys and have no spare set, and therefore cannot get into or secure your home
  • You've snapped a key in the door and are unable to get into or secure your home
  • You have discovered a gas leak between the meter and an appliance. (For your safety, if you smell gas please call the National Grid on 0800 111 999 before calling us)

Here is a list of home situations that we cannot help you with

  • Any emergency which arises from circumstances that you were aware of before (or within 14 days) of the cover start date
  • If you or someone else has tried to make a repair, but has only made matters worse, we will not cover you for extra costs you may face. Our advice: call us first!
  • Dripping taps or showers
  • A front door won't unlock but it is secure and you can get in to your home through another door
  • Problems relating to internal doors
  • If you live in a property with shared facilities such as a flat for example, we cannot help with problems that relate to plumbing, drainage, electrics, doors or windows that are shared
  • Toilet that works but takes several attempts to flush, or one that isn't working when there is another toilet that all people in your home can use
  • Problems relating to faulty appliances
  • Partial electrical failure, for example if one light or one plug socket isn't working or the failure is limited to one floor or room

You can find full details of the cover and exclusions in the Home Emergency Response policy documents.

Home Emergency Response is underwritten by Acromas Insurance Company Limited, registered number 88716 (Gibraltar), and sold by Automobile Association Insurance Services Limited, registered number 2414212 England and Wales. Registered office: Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA.

Automobile Association Insurance Services Limited is authorised and regulated by the Financial Services Authority (FSA). You can check the FSA Register or contact the FSA on 0845 606 1234.