Motor Legal Assistance

Motor Legal Assistance is underwritten by Acromas Insurance Services Limited.

AA Car Insurance is arranged by Automobile Association Insurance Services Limited. Registered office: Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA. Registered in England and Wales number 2414212.

Automobile Association Insurance Services Limited is authorised and regulated by the Financial Services Authority (FSA). You can check on the FSA's register by visiting the FSA's website www.fsa.gov.uk (link opens a new window) or by contacting the FSA on 0845 606 1234.

Policy documents

Please refer to the policy summary and policy wording for full details of Motor Legal Assistance cover.

For policies starting or renewed from 1 July 2012:

Motor Legal Assistance Policy Summary (July 2012)

Motor Legal Assistance Policy Wording (July 2012)

Previous policy documents

For policies starting or renewed between 12 June and 30 June 2012:

Motor Legal Assistance Policy Summary (June 2012)

Motor Legal Assistance Policy Wording (June 2012)

Do you have car insurance policy with legal protection starting before 12 June 2012?

Please see the Motor Legal Protection terms and conditions.

Legal document templates

If you need to complain to a garage or appeal against a parking ticket it can be time-consuming to work out what your rights are and how to make a complaint. Drafted by a solicitor, these useful letter templates can save you time and can help you defend your rights with reference to the law that applies in each situation.

Email us at MLAlegaldocs@theaa.com to request any templates you need. Just let us know:

• your name, address and postcode
• car insurance policy number
• the number for each template you require

Document templates

1. Demand a refund from a car dealer for a faulty vehicle
2. Refuse a car dealer's denial of liability (follow up letter)
3. Request repair of a faulty vehicle from a car dealer
4. Complain to a garage about substandard vehicle servicing
5. Dispute a vehicle service charge
6. Complain about damage to your vehicle during service and repair work
7. Appeal against a parking ticket
8. Request further information following receipt of a speeding ticket (Notice of Intended Protection) in situations where the registered keeper was not driving
9. Notice of Intended Prosecution (follow up letter, to be used when the registered keeper is unable to confirm who was driving)
10. Guidance notes for appealing a Parking Penalty Notice
11. Demand compensation from a careless driver