contact us for home insurance
Home insurance
Tick off your home insurance task using our easy online solutions – or find the best contact option for you.
Contact us to
Change your details
Change online
It's easy to update your information.
Change phone number
Change name
Use chat
To change your details or ask about your home insurance.
Still need help?
Call: 0370 606 1617
Opening hours:
Monday to Friday - 8am to 7pm
Saturday - 9am to 5pm
Sunday - Closed
Landline calls cost standard UK rate. Calls from mobiles vary.
Renew home insurance
Use chat
To speak to us about renewing your home insurance. If you want to make a payment, you'll need to call us instead of using chat.
Still need help?
Call to discuss your renewal: 0370 606 1617
Opening hours:
Monday to Friday - 8am to 7pm
Saturday - 9am to 5pm
Sunday - Closed
Landline calls cost standard UK rate. Calls from mobiles vary.
Opt out of automatic renewal
Use our online form
Let us know if you don't want your policy to renew automatically.
Cancel home insurance
Use chat
To speak to us about your options.
Still need help?
Call to cancel your home insurance: 0370 606 1617
Opening hours:
Monday to Friday - 8am to 7pm
Saturday - 9am to 5pm
Sunday - Closed
Landline calls cost standard UK rate. Calls from mobiles vary.
Claim on home insurance
Make a claim
You'll find the right phone number to call to start a claim on your Statement of Insurance. You can find this document by logging in to your account.
Still need help?
Call for home insurance policy advice: 0370 606 1617
Opening times:
Monday to Friday - 8am to 7pm
Saturday - 9am to 5pm
Sunday - Closed
Landline calls cost standard UK rate. Calls from mobiles vary.
Buy home insurance
Get a quote online
See our latest deals and get an instant quote.
Still need help?
Call for a home insurance quote: 0330 053 0063
Opening hours:
Monday to Friday - 8am to 7pm
Saturday - 9am to 5pm
Sunday - Closed
Landline calls cost standard UK rate. Calls from mobiles vary.
Report a home emergency
Home Emergency Cover (HEC) helpline
If you have our Home Emergency Cover optional extra.
0800 316 3984
Calls are free of charge.
Home Emergency Response (HER) helpline
For Home Insurance Plus customers
Open 24/7
Calls are free of charge.
Ask a general question
Use chat
To ask a question or speak to us about your home insurance.
Still need help?
Call: 0370 533 2211
Opening hours:
Monday to Friday - 8am to 7pm
Saturday - 9am to 5pm
Sunday - Closed
Landline calls cost standard UK rate. Calls from mobiles vary.
Other options
It's OK when you've got the AA app in your pocket
- See your cover and membership details at a glance
- Report a claim with Accident Assist – no matter who you're insured by
- Report a breakdown quickly and track when your patrol will arrive
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