AA and Bank of Scotland's relationship is coming to an end. Your credit card is now owned and managed by Bank of Scotland, and they will be sending you a new card to replace your existing AA Credit Card.
When you get your new Bank of Scotland credit card:
1. You'll need to make sure that you destroy your AA Credit Card in a way that your details can't be recognised.
2. You have until 31 March 2013 to redeem any existing AA Reward points you may have. If you wish to redeem any points, either telephone the rewards redemption line on 0800 783 0167. Or if you have a specific rewards log in, you can log in via the AA website in the usual way.
3. The online servicing link that you currently use to access your AA Credit Card will no longer be available after 27 November 2012. If you would like to continue servicing your credit card online from 27 November, you can register for Bank of Scotland online banking at www.bankofscotland.co.uk/register.
4. If you have any questions about this change, please refer to the letter sent to you by Bank of Scotland, or telephone them direct on 08457 29 39 49.
If you would like to remain an AA Credit Card customer, you could apply for one of the cards provided by the current issuer MBNA, two of which have a generous reward scheme. Please visit theAA.com/credit-card for details.
If you haven't received your new Bank of Scotland credit card by January 2013, please call Bank of Scotland. If you're experiencing difficulties and your account is currently with our collections department, you will only be sent a replacement card when your account is brought back up to date, subject to the terms and conditions of your account.
Yes you can continue to service your credit card account online, however you will now need to log on to www.bankofscotland.co.uk/register to re-register. You will then be able to log on and service your Bank of Scotland credit card account online. From 26 November 2012 this will be the only way you can service your account online.
Please call Bank of Scotland on 08457 29 39 49 to discuss or arrange to close your account.
No – it stays exactly the same. If you've lost or forgotten your current PIN number, just get in touch with us on 08457 29 39 49 and we will send you a reminder.
When your replacement Bank of Scotland credit card arrives, please destroy your AA Credit Card immediately. Simply sign the back of your replacement card and it's ready to use straight away.
You don't need to do anything. Your existing direct debit will remain in place.
If you have credit card repayments cover and/or card protection with us you don't have to do anything, as these will be unaffected.
You don't have to do anything, as these will remain in place.
Your balance and any recent transactions will appear on your next monthly statement as usual. Any letters and statements will now be branded Bank of Scotland, and not AA.
Back to topYou have until 31 March 2013 to redeem any existing AA Reward points you may have. If you wish to redeem any points you may have then either telephone the rewards redemption line on 0800 783 0167 or if you have a specific rewards log in, you can log in via the AA website in the usual way.
All purchases will earn reward points when you shop using your AA Credit Card. Balance transfers, cheques and cash advances do not qualify for points.
Call the Rewards Helpline on 0800 783 0167.
Call the Rewards Helpline on 0800 783 0167 or write to AA Credit Cards, PO Box 3, Diss, Norfolk IP98 1HH and give details of the redemption you'd like to make.
Back to topIf you need any help or want to contact Bank of Scotland, please call one of these helplines:
General enquiries 0845 300 4706
Lines open Monday to Friday 7am to midnight, weekends 8am to 6pm
Lost or stolen cards 0845 300 0344
Lines open 24 hours a day, seven days a week
Rewards Helpline 0800 783 0167
Lines open Monday to Friday 9am to 5pm
