Breakdown Feedback Form

Following your recent breakdown attended by the AA, we would appreciate your completing the questionnaire below. Please answer as many of the questions as you can, so we can assess the quality of the service you received.

Please fill in the number of the AA patrol who attended your breakdown:

Please fill in your vehicle registration or membership number:

1. How would you rate the time taken to get through on the phone when you first contacted the AA for breakdown assistance?

Excellent Very good Good Fair Poor Don't know

2. When you called the AA for assistance, how would you rate the service provided by the main person you spoke to?

Excellent Very good Good Fair Poor Don't know

If you scored 'good' or below for this question, please tell us what the person you spoke to could have done better?

3. From the time you first contacted the AA, how long did you have to wait for help to arrive (give your best estimate in hours and minutes)?

Hours Minutes

4. Was the time you had to wait for the recovery van to arrive acceptable to you?

Yes No Don't know/can't remember

5. Who arrived first to assist you – an AA patrol in an AA-branded vehicle, or a mechanic from an AA-appointed garage?

An AA patrol
An AA-appointed garage mechanic

6. How would you rate the service you received from the AA patrol or garage mechanic who first came out to assist you?

Excellent Very good Good Fair Poor Don't know

If you scored 'good' or below for this question, please tell us what the patrol or mechanic could have done better.

7. Following your breakdown call, what happened to your vehicle?

A permanent repair was done.
My problem was solved.
A temporary repair was done.
A temporary repair was done so I could take my vehicle to a garage.
My vehicle was towed to garage for repairs.
My vehicle was towed home or to another destination.
I left my vehicle and the AA recovered it later.
None of these (please enter details in the box below).

8. Was the first mechanic who arrived able to fix your vehicle, or did you need help from a second mechanic or vehicle driver?

The first mechanic/vehicle driver was able to fix my vehicle.
I needed help from a second mechanic/vehicle driver.
Other

9. If you needed help from a second mechanic/vehicle driver, how would you rate them?

Excellent Very good Good Fair Poor Don't know Didn't need additional help

10. Overall, how would you rate the breakdown assistance service provided by the AA?

Excellent Very good Good Fair Poor Don't know/can't remember

11. How could the service you received have been improved?

12. How likely are you to buy breakdown cover with the AA next time your renewal is due?

Very likely Quite likely Not very likely Not at all likely Don't know

13. How likely is it that you would recommend the AA to a friend or colleague?

Very likely Quite likely Not very likely Not at all likely Don't know

14. What is the single most important thing that would make you likely to recommend the AA to a friend or colleague?

15. What is the single most important thing that we could do to make you more likely to recommend the AA to friends and colleagues?