Buying AA European Breakdown Cover
Can you sell me European breakdown cover if I have already left home?
Yes, as long as you are still on UK soil you can buy cover from AA shops. Alternatively, you can phone us on 08000 857 261 and our call centre will text your policy details to your mobile phone.
How soon can I get my documents if I buy AA European Breakdown Cover online?
When you buy AA European Breakdown Cover online, our confirmation page will give you access to all the policy documents you will need, which you can print out before you leave. We will also give you your unique booking reference number, and all the relevant phone numbers you’ll need if you have any queries.
You will also receive a copy of your documents in the post. Please allow up to five working days for delivery.
Do you sell European breakdown cover for a one-way trip?
Yes, cover is available for just the outbound part of your trip. If you plan to travel back to the UK within 31 days of leaving your home though, you must take out cover for the whole trip.
What is AA Five Star cover?
This is the old name for AA European Breakdown Cover. It was renamed in 2005. Find out more about the history of AA Five Star. The AA also offers a car warranty, which is known as Five Star, but this is a completely different type of cover.
Can you issue European Breakdown Cover policies in joint names?
Yes, we can but we don’t sell policies in joint names online. If you phone us on 08000 857 261 we’ll be able to help you get cover in joint names.
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About AA European Breakdown Cover
Will the AA send help if I break down on a foreign motorway?
If you have AA European Breakdown Cover we can arrange assistance in many cases. French motorways are privately managed, however, and the motorway authorities will need to arrange help for you via the official motorway rescue service. The cost of the tow off the motorway can be claimed back within the European Breakdown Cover policy benefit limits. Once you are towed off, you should call the AA on 00800 88 77 66 55 for further help.
Is AA assistance in Europe the same as in the UK?
AA patrols don't generally operate outside of the UK. We will arrange help either through local garages, or with the help of the national motoring clubs and affiliate associations overseas.
Can you find a like-for-like replacement hire vehicle if my car is in a garage in Europe?
No, unfortunately we can’t. Some types of vehicle, such as vans, are almost impossible to find. We will not be able to find vehicles with tow bars, and may have to bring back the towed vehicle with the broken-down car. For larger parties we may need to organise two hire cars.
Can you provide cover for vehicles outside the dimensions stated in the AA European Breakdown Cover terms and conditions?
No. The limit on vehicle dimensions is dictated by the space on our recovery transporters. If we need to recover your vehicle back home by transporter, we need to be sure that it will fit.
Can you provide cover for specially adapted vehicles?
If your vehicle has been specially adapted, you must let us know before you travel by phoning us on 0844 209 0081. Please note that it is unlikely that we will be able to locate a similarly adapted vehicle overseas. We will try to work out a suitable alternative method of travel with you, within the benefit limit.
Does AA European Breakdown Cover cover a bicycle, car, jet-ski or boat carried on a trailer?
The policy does not cover personal effects, goods, vehicles, boats or other waterborne craft on or in your vehicle or trailer. These remain your responsibility at all times.
Does AA European Breakdown Cover cover goods carried in a replacement or recovery vehicle?
No, these remain your responsibility at all times. Please check the terms and conditions of your personal travel insurance to see if your goods are covered under these circumstances.
Does AA European Breakdown Cover cover travellers with open-ended tickets?
Cover is valid only for the dates purchased, and you should take out cover for the full time you intend to be away. To extend cover from overseas you must contact us before the date of expiry of your cover and pay an additional premium to keep your cover in force. If you do not contact us before your cover has expired, your cover will lapse and cannot be reinstated. If you have purchased Annual Multi Trip cover you will only need to notify us if an individual trip exceeds a maximum of 90 days.
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