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Boiler and home cover

Guaranteed savings of £150 on your energy bills

exclusively with our boiler cover*

Standard boiler cover

Our mid-level 12 month cover with included boiler service

£9.99 a month (£119.88 a year)

With our standard boiler and central heating cover you’ll get assistance with all your heating and hot water problems – from your boiler not starting up or a faulty radiator, to your boiler or heating system completely failing.

We’ll also give your boiler a service every year to make sure it’s running safely and efficiently.

Price based on cover with a £99 excess. You’ll pay this for every completed repair.

FEATURES:
  • Unlimited call-outs
  • Annual boiler service
  • No fix, no fee**
  • 24/7 helpline
  • Expert assistance we work with over 1,800 Gas Safe registered engineers, approved by us
  • You're covered for routine boiler and central heating repairs including:
    • Boiler not starting up
    • Faulty radiator
    • Thermostat not working properly
NEW
Save at least £150 on your energy bills

Our energy switching service finds the best available energy deals for you, and automatically switches you to them throughout the year – so you save money without the stress.

Basic boiler cover

Our starting level 12 month cover

£5.99 a month (£71.88 a year)

Our basic boiler cover offers round-the-clock help for boiler and central heating emergencies. If you find yourself without any hot water or heating, just get in touch – any time of the day or night.

Price based on cover with a £99 excess. You’ll pay this for every completed repair.
FEATURES:
  • Unlimited call-outs
  • No fix, no fee**
  • 24/7 helpline
  • Expert assistancewe work with over 1,800 Gas Safe registered engineers, approved by us
NEW
Save at least £150 on your energy bills

Our energy switching service finds the best available energy deals for you, and automatically switches you to them throughout the year – so you save money without the stress.

Boiler and home cover options

Prices are based on 12 month cover with a £99 excess. You’ll pay this for every completed repair.

Popular
£5.99 a month (£71.88 a year)
Popular
£17.48 a month (£209.76 a year)
Energy switching service

Our energy switching service finds the best available energy deals for you, and automatically switches you to them throughout the year. 

 

 

Emergency repairs for boiler and heating

If you don’t have any hot water or heating, you can call us 24/7. We’ll send out a Gas Safe registered engineer to fix the problem.

Routine repairs for boiler and heating

Get assistance with routine problems like faulty radiators or your gas boiler not starting up.

Annual boiler service

Get a boiler health check once a year to keep it in shape.

Emergency repairs for plumbing, drains and electrics

Our engineers are on hand 24/7 to deal with emergencies like burst pipes, blocked drains or a complete loss of electrical power.

Routine repairs for plumbing and drains

You’re covered for everyday problems like faulty toilet flushes and dripping pipes.

Routine repairs for electrics

Get in touch if you have a problem with your circuits, lights, switches or plug sockets.

What our customers say

"Very efficient engineer. Took time to explain my questions. Very pleasant young man, excellent customer manner."

- Gracie B, Dechmont

Read reviews
Call now to get a boiler and home cover quote

0800 197 0610

Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 5pm.

0800 197 0610

Call now to renew, change or cancel your cover

0800 197 4676

Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 5pm.

0800 197 4676

Policy documents

Boiler and home cover Ts&Cs 

Our boiler and home cover policy documents give you all the details of what is and isn’t included for:

  • Home Response Plus
  • Central Heating Emergency Response
  • Central Heating Response Plus
  • Home Emergency Response

The current version below applies to cover starting from 6 July 2016 or renewed from 3 August 2016 onwards

Home membership Ts&Cs booklet - July 2016


 Previous policy booklets

The version below applies to cover starting from 29 January 2015 to 5 July 2016 (renewed from 26 February 2016 to 2 August 2016)

Home membership Ts&Cs booklet - January 2015

The version below applies to cover starting from 24 September 2014 to 28 January 2015 (renewed from 22 October 2014 to 25 February 2015)

Home membership Ts&Cs booklet - September 2014


One-off repair Ts&Cs 

If you have had a fixed price repair to your home or heating, the following PDF provides what is and isn’t included.

View our one-off home repair Ts&Cs


About AA Insurance Services Limited

Read this PDF summarising the services we offer.

Information about AA Insurance Services Limited (updated January 2017)

Good to know
*About our energy switching service
  • If you buy boiler cover (Central Heating Emergency Response or Central Heating Response Plus) and register for our 12-month energy switching service within 30 days of taking out cover, we promise to save you £150 on your existing gas and electricity bills. 
  • If you cancel your boiler cover, your energy switching service will also be cancelled and the guarantee won't be valid anymore.
  • To register you'll need to complete your account set up with the requested details within 30 days of buying your boiler cover. You'll receive a 'set up complete' email confirming the start of your 12-month energy switching service. 
  • The ‘savings calculation’ includes all taxes and is calculated on annual savings to your energy bill in the 12 months following your first switch. This guarantee is based on the assumption that (1) your energy usage won’t change and (2) that you don’t make any changes to your energy supply arrangements yourself. For example, if your current tariff ends during the 12 month period, we’ll assume that your current provider would have moved you to their ‘evergreen’ tariff and you wouldn’t have switched to this.
  • The guaranteed savings are conditional upon meeting the criteria in the ‘savings calculation’ above. If the total savings notified to you at your first switch are less than £150 (including all taxes, and any administration/exit fees from your current and new providers) you can reclaim the difference by emailing us (including your name and address) on boilercoverguarantee@theaa.com. You’ll need to contact us within 30 days of receiving information about your savings, and we’ll refund you within 60 days of receiving your claim.
  • You won’t be eligible for the guarantee if you make any changes to your energy supply arrangements after signing up to our energy switching service.
  • The guarantee doesn’t apply to single fuel customers.
  • Certain types of meters aren't covered, such as pre-payment and credit meters. Find out more.
  • The energy switching service may be withdrawn at any time, with 30 days’ notice. We’ll advise this on our website at www.theaa.com/boiler-cover. In this instance, no alternatives will be offered.

 

** When you pay an excess but we can't complete a repair, we'll refund the excess.  

 

AA Home Membership is underwritten by Acromas Insurance Company Limited (AICL), 57-63 Line Wall Road, Gibraltar. Registered number 88716 (Gibraltar). UK branch address: Enbrook Park, Sandgate, Folkestone CT20 3SE. Acromas Insurance Company is authorised by the Gibraltar Financial Services Commission, and is a member of the Association of British Insurers.

Automobile Association Insurance Services Limited is an insurance intermediary authorised and regulated by the Financial Conduct Authority (FCA). Financial Services Register number 310562. You can check their register or call the FCA on 0800 111 6768

 

Boiler and home cover FAQs
I don't have cover. Can you send someone if I have an emergency now?

Yes. You can call us on 0800 197 4184 to get help straight away or click here to find out more. 

We'll tell you how much it will cost to fix the problem and send an engineer as soon as possible.

You won’t be able to register for our free energy switching service, or qualify for the guaranteed savings.


How long do I have to wait before I can get boiler assistance if I take out boiler cover?

You can get assistance from 15 days after your boiler cover starts. This only applies at the start of your policy and not when you renew your cover. Once you renew, you can get assistance straight away.

You're not covered for problems that you knew about when you bought the cover or problems that occur before the 15th day of your cover.


How many times can I call for assistance?

You can call for help as many times as you need to - there’s no limit on the number of call-outs.


Do you cover parts and labour for emergency repairs?

Yes, unlimited call-outs, labour, parts, materials and VAT costs are included with all boiler and home cover options.


Are there any excesses to pay if I make a claim?

For most customers an excess is optional. You can choose a £50 excess, a £99 excess or no excess at all. If you choose an excess, you’ll need to pay this for each completed repair.


Is there anything that isn't covered for flats?

You're not covered for the communal areas of flats or maisonettes with shared facilities, so these types of claim aren’t included:

  • Plumbing claims relating to sections of shared pipes
  • Drainage claims where a shared pipe is blocked
  • Claims for keys, locks and glazing in shared communal areas
  • Water supply pipes for flats or maisonettes
  • Both of our levels of boiler cover are the same for flats as for a house or any other eligible property.


    What types of gas boiler do you cover?

    We cover domestic gas boilers of any age, as long as we can get the essential working parts.

    Cover isn’t available for:

    • Gas boilers with an output over 70 kw
    • Wood, solid fuel, electric or oil fired boilers
    • Warm air and solar heating systems
    The output information should be in your boiler manual. If you can't find it, you’ll need to get in touch with the manufacturer to check.
    How many boiler breakdown claims can I make?

    You can make as many claims as you need to if your boiler breaks down and you have no heating and/or hot water.

    You’ll pay the excess for each call-out.

    Energy switching service FAQs
    How does the service work?

    We work with our energy tech partner, Flipper, to find the best available energy tariff for you and switch you to it. We’ll even manage the whole process for you.

    We find you the best possible deal by checking the market and your energy bills four times a year. So if we find you a better deal with even greater savings, we'll switch you again. We’ll always tell you when we’re going to perform our checks, and give you the option to opt out if you’d prefer to stay on your current tariff.

    And because we only work for you (we don’t take commission from suppliers), you can be sure that the best possible deal is the one that suits your needs, not ours.

    Once you've bought annual boiler cover, our energy switching service will be available to you free of charge for 12 months - as long as your cover remains in place.

    Find out more.


    How's this different from price comparison sites?
    • We find the best available deal for you – not just present you with lists of quotes to understand and compare.
    • We switch you and manage the whole process for you – we don't just show you which deals are available.
    • We get accurate data from your bills, rather than relying on estimations to work out your energy usage.
    • We don’t take commission from energy suppliers, which means we can switch you to the best possible deals.
    • We don’t share/sell your data, or bombard you with ads.
    • We make sure that, at the time you're switched, you won't pay more for energy than you should – unlike the traditional method of calculating savings, which isn't always fair for UK energy customers as it can result in heavily inflated “phantom” savings.

    How do you know which deal is best for me?

    We take your kilowatt hour usage figures for a 12-month period, and then compare the rates you're paying with the best rates on the market to find you a deal that suits your needs. The figures we use should come from a recent bill, which we can get in one of two ways:

    • Connect us to your online energy account (if you don’t have one, we can create one for you) and we’ll download it from there, or
    • Upload your latest PDF bill for us to check

    If this figure is estimated, our calculations won't be quite as accurate. We don't compare what you PAY for your energy with what you WILL pay – the amount you're billed doesn't directly relate to how much energy you use. Our calculations always assume that you'll have a settled balance after 12 months.


    Which suppliers can you switch me to?

    Working with Flipper, we can access every tariff from every supplier on the market in the UK for you.

    We want you to receive the best service possible, so we won’t switch you to any suppliers that don’t meet our five supplier requirements:

    • Take no more than 35 days to switch you after they receive your application, and don’t need to visit your home to complete your switch.
    • Send the full details of your new tariff and offer you a 14-day cooling-off period to cancel your switch.
    • Issue regular and accurate bills on time (at least once every six months), and make them available to you via an online energy account.
    • Work with your current suppliers to make sure you aren’t charged twice for the same energy, and let us know about any problems with your switch as soon as possible.
    • Send you your final bill no later than six weeks after your switch is complete, and pay any money they owe you no later than 14 days after sending you your final bill.

    You can even choose to exclude certain suppliers if you want – just let us know which ones when you sign up.


    Can I change my mind?

    Yes, you have a 14-day cooling-off period to cancel each supplier switch if you change your mind. And if you don't like your new supplier for any reason, we'll switch you again at no extra cost with no questions asked. We might need your assistance in order to cancel a switch.

    After the cooling-off period it becomes much more difficult to cancel, so we recommend that you let us know if there are any issues as soon as possible.

    If you'd like to completely cancel the energy switching service during the period you have boiler cover with us, get in touch with us on 0208 068 1498.


    Do you take exit fees into account when you switch me?

    Yes. When we switch you, you may have to pay exit fees. We calculate your savings with these included – so the saving figure you see is how much you'll save AFTER the fees are deducted.

    Sometimes there'll be a period of 40 or more days at the end of your tariff where exit fees won't be charged. If we've already switched you to a tariff that includes them, and we switch you again further down the line, it'll be because you're saving more money even after they’ve been paid.

    As we flip you to better tariffs throughout the year, we consider more than just savings when finding your best deal. We take your current exit fees into account, and compare these as well as savings on available new tariffs to make sure you get the biggest long term savings.

    There’ll be occasions where you’re better off waiting until you won’t incur exit fees before we switch you. If this is the case, we’ll let you know and carry out your tariff check when you’ll no longer pay any penalties for ending your contract early.