Contact Us

You can contact us through any of the options below:

Email
To help us deal with your enquiry as quickly as possible, please use the email us form. The email form is a secure site so your details are both safe and protected.

Press office
Ways to contact the AA's Press Office.

Complaints procedure
If you're unhappy with our service for any reason, we really want to hear from you.

Please see information on what you need to do next.

 

Post
Member Administration
Contact Centre
Lambert House
Stockport Road
Cheadle SK8 2DY

Fax 0161 488 7544

Phone


Calls to AA numbers may be monitored or recorded. Call charges may apply.

Website assistance
0870 600 0371
(Mon–Fri 8am–8pm, weekends 9am–5pm)

Disability helpline
0800 26 20 50
(Mon–Thurs 24 hours, Fri–Sun 7am–11pm)



International enquiries
+44 161 333 0004
(Mon–Fri 8am–8pm, weekends 9am–5pm)

Minicom for hearing impaired members
0800 328 2810
(Mon–Fri 8am–7pm, weekends 9am–5pm)

Breakdown cover


Breakdown cover – sales
0800 085 2721
(Mon–Sun 8am–8pm)

Breakdown cover – existing members
08705 444 444 or 0161 332 1789
(Mon–Fri 8am–8pm, weekends 9am–5pm)

UK emergency breakdown number
0800 88 77 66 or 0121 275 3746
From mobile phones: 08457 887766
(Lines open 24 hours)

Breakdown cover email enquiries
customersupport@theAA.com

Breakdown Repair Cover
0800 587 5856
Claims: 0845 604 0042
(Mon–Fri 8am–8pm, weekends 8am–5pm)



European breakdown cover – sales
0800 085 7253
(Mon–Sun 8am–8pm)

European breakdown – 24-hour helpline from UK and abroad
00 800 88 77 66 55 (please use the prefix 00, even in the UK)

European breakdown – alternative numbers for 24-hour helpline
From French landlines: 08 25 09 88 76 or
04 72 17 12 00
From other countries abroad, or UK mobile phones: 00 33 825 09 88 76
or 00 33 472 17 12 00

Insurance


Car insurance
For a quote call 0800 316 2456
(Mon–Fri 8am–9pm, except Tues 8am–8pm,
Sat 8:30am–5pm, Sun 9am–5pm)

For existing policies or claims call 0800 316 1193
(Mon–Fri 8am–9pm, Sat 8am–5pm,
Sun 9am–5pm)

Home insurance
For a quote call 0800 197 6169
(Mon–Fri 8am–9pm, except Tues 8am–8pm,
Sat 8:30am–5pm, Sun 9am–5pm)

Home emergency response
Call us on 0800 107 1031
(Mon–Fri 8am–9pm, except Tues 8am–8pm,
Sat 8:30am–5pm, Sun 9am–5pm)

Travel insurance
0800 085 7240
(Mon–Fri 8am–9pm, Sat 9am–5pm,
Sun 10am–4pm,
bank holidays 10am–5pm)

Life insurance
0800 587 2624
(Mon–Fri 8am–9pm, Sat 9am–3pm)



Motorcycle insurance
0800 028 0108
(Mon–Fri 8:30am–7pm,
Sat 8.30am–3pm, Sun 10am–2pm,
bank holidays 9am–2pm)

Van insurance
0800 083 8539
(Mon–Fri 8:30am–8pm, Sat 8:30am–5pm,
Sun 10am–4pm)

Classic car insurance
0800 731 2063
(Mon–Thu 9:30am–5:30pm, Fri 9:30am–5pm)

Pet insurance
0800 294 2713
(Mon–Fri 8am–8pm, Sat 9am–5pm)

Business insurance
0800 294 0905
(Mon–Fri 8am–6pm)

Personal injury helpline
0800 29 44 825
(Mon–Fri 8am–6pm)

Financial services


To protect your personal data, we will need
to ask you a number of security questions
before responding to your telephone query. Unfortunately this means we are unable
to respond to financial services queries by email.

AA Savings
0845 603 6302
(Mon–Sat 8am–8pm, excluding public holidays)

AA Loans existing customers
(AA Personal Finance Limited)
0845 606 1651
(Mon–Fri 8am–10pm, Sat 8:30am–6pm,
Sun 9:30am–5:30pm)

AA Loans (in partnership with
The Co-operative Bank)
0800 731 5647
(Mon–Fri 8am–9pm, Sat–Sun 9am–6pm)

AA Spend and Earn Card and
AA Travel Currency Card
0845 872 0822
(Mon–Fri 9am–6pm)



AA Credit Cards
If your credit card number starts with 456072, 490918 or 528682 please call:

  • Customer services: 0845 300 4706
    (Mon–Fri 8am–10pm, weekends 8am–7pm)
  • Rewards enquiries: 0800 783 0167
    (Mon–Fri 9am–5:30pm, message service outside these times)

For all other card numbers please call:

  • Customer services: 0800 917 8596
    (24 hours)
  • Rewards enquiries: 0845 604 5638
    (Mon–Fri 8am–8pm, Sat 9am–5pm)

Travel


AA Roadwatch
(traffic and weather information)
84322 – 'theAA' on your mobile keypad,
or 0906 88 84322 from a land line
(Lines open 24 hours)
Calls cost up to 65p per minute at all times.
Mobile rates vary.

Calling safely: park legally before checking text messages or accessing WAP services from your mobile phone.



Travel books and maps
Customer enquiries: 01256 491524
Trade enquiries: 01256 493232
(Mon–Fri 9am–5pm)

AA Hotel Services
Enquiries: 01256 844455
(Mon–Fri 9am–5pm)

International Driving Permits
Enquiries: 08706 000371
(option 5, then option 2)

Driving lessons


Driving school (lessons)
0800 587 0087
(Mon– 8:30am–8pm,
weekends 9am–5pm)

Driving instructor training
0800 316 0331
(Mon–Thurs 9am–8pm
Fri 9am–5.30
Sat 10am–4pm)



Driving instructors
(join the AA as an instructor)
0800 587 0086
(Mon–Thurs 9am–8pm
Fri 9am–5.30
Sat 10am–4pm)

Business customers


Business breakdown services
0800 55 11 88
(Mon–Fri 9am–5pm)

Fleet cover
0800 55 11 88
(Mon–Fri 9am–5pm)



AA Signs
0800 731 7003
(Mon–Fri 8:45am–4:45pm)