Get in touch

Whatever you need, just call us

Claims and emergency numbers

Emergency breakdown number

0800 88 77 66

Lines open 24 hours

Car insurance claims

0800 269 622

Lines open 24 hours

Home insurance claims

Phone the number shown on your Statement of Insurance as this varies according to who regulates our cover

Home membership claims

0800 316 3983

Lines open 24 hours

Hard of hearing?

07860 027 999

SMS text messaging is available for use by hard of hearing or speech-impaired customers in a breakdown situation by using 07860 027 999.

If you are hard of hearing or speech-impaired, you can also contact us by textphone by prefixing any of our published numbers with 18001. This will put you through to a Next Generation Text (NGT) operator who will help with your call. There is also a NGT app for smartphones, tablets and computers.

Outbound telephone calls

We make outbound telephone calls for a number of reasons relating to our many products, including breakdown cover and insurance. We are fully committed to the regulations set out by OfCom and follow strict processes to ensure we comply with them.

Emergency breakdown service you can trust

Broken down in the UK

0800 88 77 66

24-hour emergency breakdown number

This number is for anyone who has broken down – AA members and non-members.

Lines open 24 hours

UK breakdown sales line

0800 085 2721

For non-emergency cover

Mon–Fri 8am–8pm,
Sat 9am–5pm,
Sun 10am–2pm

Amend, renew or cancel cover

0343 316 4444

Mon–Fri 8am–8pm,
Sat 9am–5pm

Change your address

Change your vehicle

Lost car keys?

0800 048 2800

For a spare or replacement set, call AA Key Assist.

Mon–Sun 7am–10pm

Broken down in Europe

00 800 88 77 66 55

24-hour helpline

From French landlines:
08 25 09 88 76 or 04 72 17 12 00

From other countries, or UK mobile phones:
00 33 825 09 88 76 or 00 33 472 17 12 00

European breakdown cover sales line

0800 085 7253

Mon–Fri 8am–8pm,
Sat 9am–5pm

Breakdown Repair Cover claims line

0344 579 0042

Mon–Fri 9am–6pm,
Sat 9am–1pm

Non-emergency sales

0800 587 5856

Mon–Fri 8am–8pm,
Sat 9am–5pm

Competitive prices for insurance

Buy car insurance

0800 316 2456

Mon–Fri 8am–8pm,
Sat 9am–5pm

Car insurance claims

0800 269 622

Lines open 24 hours

Existing car insurance policies

0370 533 2211

Mon–Fri 8am–8pm,
Sat 9am–5pm

Buy home insurance

0800 197 6169

Mon–Fri 8am–8pm,
Sat 9am–5pm

Existing home insurance policies

0370 606 1617

Mon–Fri 8am–8pm,
Sat 9am–5pm

Home emergencies

0800 197 0610

Mon–Fri 8am–8pm,
Sat 9am–5pm

Report an emergency

Existing customers
0800 316 3983

Not an existing customer?
0800 197 4184

Lines open 24 hours

Buy motorcycle insurance

0344 335 2932

Mon–Thu 9am–8pm,
Fri 9am–6pm, Sat 9am–4pm

Buy van insurance

0800 083 8539

Mon–Fri 8:30am–7pm,
Sat 9am–3pm

Buy classic car insurance

0330 123 3879

Mon–Thu 9:30am–5:30pm,
Fri 9:30am–5pm

Buy life insurance

0800 107 6646

In partnership with Legal & General Assurance Society Limited: family cover, mortgage cover (level and decreasing options), critical illness cover

Mon–Fri 8am–8pm,
Sat 9am–5pm

Over 50s life insurance

0800 107 6647

Mon–Fri 8am–8pm,
Sat 9am–5pm

Buy pet insurance

0800 294 2713

Mon–Fri 8am–8pm,
Sat 9am–5pm

Buy business insurance

0800 294 0905

Mon–Thu 8:30am–6pm,
Fri 8:30am–5pm

Buy travel insurance

0800 912 5002

Mon–Fri 8am–8pm,
Sat 9am–5pm


Insurance enquiries

You can use our email form, or write to:

The Customer Care Unit
AA Insurance Services
PO Box 2AA
Newcastle upon Tyne NE99 2AA

Cover for your central heating, home emergencies
and routine repairs

Get a quote

0800 197 0610

Mon–Fri 8am–8pm,
Sat 9am–5pm

AA Home Membership

Report an emergency

0800 316 3983

Not an existing customer?
0800 197 4184

Lines open 24 hours

Customer help

0800 197 4676

If you have any queries about your AA Home Membership policy or would like to amend your cover please call us.

Mon–Fri 8am–8pm,
Sat 9am–5pm

Competitive rates on savings and loans, plus
credit cards, travel currency cards and more


To protect your personal data, we will need to ask you some security questions before responding to your telephone query. Unfortunately this means that we're unable to respond to financial services queries by email.

AA ISAs taken out after October 2015, provided by Family Investments

0333 220 5069

Mon–Fri 9am–7pm,
Sat 9am–1pm

AA Savings Accounts taken out before 2 September 2015

0345 603 6302

Mon–Sat 8am–8pm, closed public holidays

AA Loans taken out from January 2014

0345 241 1308

Mon–Fri 8.30am–8pm,
Sat 9am–6pm,
Sun 10am–4pm

Calls may be recorded. Calls charged at basic rate. The number provided may be included as part of any inclusive call minutes provided by your phone operator.

AA Loans taken out from September 2009

03457 212 212

In partnership with The Co-operative Bank

Mon–Fri 8am–9pm,
Sat–Sun 9am–6pm

AA Loans taken out before August 2009

0345 606 1651

AA Personal Finance Limited

Mon–Fri 8am–10pm,
Sat 8:30am–6pm,
Sun 9:30am–5:30pm

AA Spend and Earn Card and AA Travel Currency Card

0345 340 3177

AA Credit Cards issued after July 2015 by Bank of Ireland

0345 600 5606

Mon–Fri 8am–10pm,
Sat 8am–6pm,
Sun 10am–5pm
Bank holidays 10am–5pm

AA Credit Cards issued before July 2015 by MBNA

0800 917 8612

Lines open 24 hours

AA Legal Documents

0800 294 4896

Mon–Fri 8am–6pm

Or email us:

Please note, the email address is available for technical support only. We cannot offer any legal advice in writing.

Travel information, hotels, routes and great offers
for members

AA Roadwatch: 'theAA' on your mobile keypad


Calls cost 60p per minute at all times.

Or 0906 888 4322 from a landline

Calls cost 65p per minute at all times, plus your phone company's access charge.

Lines open 24 hours

Call safely: park legally before checking text messages or accessing WAP services from your mobile phone.

Hotel Services

01256 844455

Mon–Fri 9am–5pm

Find books, maps, atlases and car accessories

01256 491524

Call the number above for product information.

Trade enquiries:

01256 493232

Mon–Fri 9am–5pm

Get an International Driving Permit

0370 600 0371

Choose option 5, then option 2

Driving tuition you can trust

Buy driving lessons

0800 587 0087

Mon–Fri 8:30am–8pm,
Sat 9am–5pm

Join us as a driving instructor

0800 587 0086

Mon–Thu 9am–8pm,
Fri 9am–5:30pm,
Sat 10am–4pm

Train to become a driving instructor

0800 316 0331

Mon–Thu 9am–8pm,
Fri 9am–5.30pm,
Sat 10am–4pm

AA Driving School postal enquiries

Write to:

Customer Services
AA Driving School
17th Floor, Capital Tower
Greyfriars Road
Cardiff CF10 3AG

AA DriveTech

Driver Awareness courses

0344 264 6323

Schemes offered by the police to the motorist and rider

Mon–Fri 8am–8pm,
Sat–Sun 8am–3pm, closed public holidays

Or email us:

FleetSafe Division

01256 495 732

Fleet risk management for everyone who 'drives for work'

Sales enquiries
0344 264 6327

Mon–Fri 8am–5:30pm

Or email us:

Steer Clear Division

01256 495 520

Schemes offered by the courts to rehabilitate drink drivers

0345 070 6043

Mon–Fri 9am–5pm

Or email us:

Commercial and Passenger Vehicle Division

01256 495 804

Periodic training for PCV and LGV drivers

Sales enquiries
0344 264 6325

Mon–Fri 8am–5:30pm

Or email us:

DriveTech general enquiries

01256 495 700

01256 495 799

Press enquiries
01256 495 969

Trainer enquiries:

Or you can write to:

Customer Relations,
AA DriveTech,
Fanum House,
Basing View,
Basingstoke RG21 4EA

AA products and services for commercial customers

Business breakdown services

0800 551188

Mon–Fri 9am–5pm

Fleet breakdown cover

0800 551188

Mon–Fri 9am–5pm

AA Signs

0800 731 7003

Mon–Fri 8:45am–4:45pm

More useful numbers

Get help with our website

0344 209 0754

Mon–Fri 8am–8pm,
Sat 9am–5pm

Get help with a disability

0800 26 20 50

Mon–Thu 24 hours,
Fri–Sun 7am–11pm

International enquiries

+44 161 333 0004

Mon–Fri 8am–8pm,
SatSun 9am–5pm

Hard of hearing? Prefix any number with:


eg 18001 0800 88 77 66. If you are hard of hearing or speech-impaired, this will put you through to a Next Generation Text (NGT) operator, who will communicate with you by text and contact the number you need

Write to us


While it may be quicker to phone, you can post your query to:

AA Customer Support
Fanum House
Hampshire RG21 4EA

Please quote any relevant membership, policy or reference numbers.





Our phone numbers have changed

We have changed some of our charged phone numbers (beginning 084 and 087) to standard geographic rate numbers (beginning 03). Where we continue to use charged numbers, we will display the cost. These numbers will also carry your phone company's access charge.


Note that since 1 July 2015 calls to 0800 numbers from a mobile are free.

These national changes are due to Ofcom – see more about how UK phone numbers are changing.

Are you a member of the press?

You can contact the

AA Press Office

Concerns or complaints

If there's a problem with our service or if there are issues please let us know. Find out about how to complain.