Get in touch

Whatever you need, just call us

Claims and emergency numbers

Emergency breakdown number

0800 88 77 66 or 0121 275 3746

Lines open 24 hours

Car insurance claims

0800 316 1193 or 0191 503 1003

Mon–Fri 8am–8pm,
Sat 9am–5pm

Home membership claims

0800 316 3983

Lines open 24 hours

Hard of hearing?

07900 444 999

This will put you through to a Text Relay operator, who will communicate with you by text and contact the number you need

Outbound telephone calls

We make outbound telephone calls for a number of reasons relating to our many products, including breakdown cover and insurance. We are fully committed to the regulations set out by OfCom and follow strict processes to ensure we comply with them.

Emergency breakdown service you can trust

Broken down in the UK

0800 88 77 66

24-hour emergency breakdown number

If you're on a mobile

0121 275 3746

These numbers are for anyone who has broken down – AA members and non-members.

Lines open 24 hours

UK breakdown sales line

0800 085 2721

For non-emergency cover

Mon–Fri 8am–8pm,
Sat 9am–5pm

Amend, renew or cancel cover

0843 316 4444 or 0161 332 1789

Mon–Fri 8am–8pm,
Sat 9am–5pm

Broken down in Europe

00 800 88 77 66 55

24-hour helpline

From French landlines:
08 25 09 88 76 or 04 72 17 12 00

From other countries, or UK mobile phones:
00 33 825 09 88 76 or 00 33 472 17 12 00

European breakdown cover sales line

0800 085 7253

Mon–Fri 8am–8pm,
Sat 9am–5pm

Breakdown Repair Cover claims line

0844 579 0042

Mon–Fri 9am–6pm,
Sat 9am–1pm

Non-emergency sales

0800 587 5856

Mon–Fri 8am–8pm,
Sat 9am–5pm

Competitive prices for insurance

Buy car insurance

0800 316 2456 or 0191 503 1001

Mon–Fri 8am–8pm,
Sat 9am–5pm

For existing car insurance policies or claims call:

0800 316 1193 or 0191 503 1003

Mon–Fri 8am–8pm,
Sat 9am–5pm

Buy home insurance

0800 197 6169 or 0191 503 1008

Mon–Fri 8am–8pm,
Sat 9am–5pm

Home emergencies

0800 197 0610

Mon–Fri 8am–8pm,
Sat 9am–5pm

Report an emergency

Existing customers
0800 316 3983

Not an existing customer?
0800 197 4184

Lines open 24 hours

Buy motorcycle insurance

0800 028 0108

Mon–Fri 8:30am–7pm,
Sat 9am–3pm

Buy van insurance

0800 083 8539

Mon–Fri 8:30am–7pm,
Sat 9am–3pm

Buy classic car insurance

0844 346 3282

Mon–Thu 9:30am–5:30pm,
Fri 9:30am–5pm

Insurance postal enquiries

The Customer Care Unit
AA Insurance Services
PO Box 2AA
Newcastle upon Tyne NE99 2AA

Buy life insurance

0800 107 6646

In partnership with Legal & General Assurance Society Limited: family cover, mortgage cover (level and decreasing options), critical illness cover

Mon–Fri 8am–8pm,
Sat 9am–5pm

Over 50s life insurance

0800 107 6647

Mon–Fri 8am–8pm,
Sat 9am–5pm

Buy pet insurance

0800 294 2713

Mon–Fri 8am–8pm,
Sat 9am–5pm

Buy business insurance

0800 294 0905

Mon–Thu 8:30am–6pm,
Fri 8:30am–5pm

Buy travel insurance

0800 912 5002

Mon–Fri 8am–8pm,
Sat 9am–5pm

Cover for your central heating, home emergencies
and routine repairs

Get a quote

0800 197 0610

Mon–Fri 8am–8pm,
Sat 9am–5pm

AA Home Membership

Report an emergency

0800 316 3983

Not an existing customer?
0800 197 4184

Lines open 24 hours

Customer help

0800 197 4676

If you have any queries about your AA Home Membership policy or would like to amend your cover please call us.

Mon–Fri 8am–8pm,
Sat 9am–5pm

Competitive rates on savings and loans, plus
credit cards, travel currency cards and more


To protect your personal data, we will need to ask you some security questions before responding to your telephone query. Unfortunately this means that we're unable to respond to financial services queries by email.

Open a savings account

0845 603 6302

Mon–Sat 8am–8pm, closed public holidays

Get an AA Loan

0845 241 1308

Mon–Fri 8.30am–9pm,
Saturday 8.30am–7.30pm,
Sunday 10am–6pm

AA Loans taken out from September 2009

08457 212 212

In partnership with The Co-operative Bank

Mon–Fri 8am–9pm,
Sat–Sun 9am–6pm

AA Loans taken out before August 2009

0845 606 1651

AA Personal Finance Limited

Mon–Fri 8am–10pm,
Sat 8:30am–6pm,
Sun 9:30am–5:30pm

AA Spend and Earn Card and AA Travel Currency Card

0845 872 0822

AA Credit Cards issued by MBNA

0800 917 8612

Lines open 24 hours

For Rewards enquiries
0800 917 8612

Lines open 24 hours

To track your new application:
0800 028 1332

Mon–Thu 8am–8pm,
Fri 8am–5pm

Or you can send a secure message via your Online Card Services account at

AA Home Conveyancing

0800 294 4822

Mon–Fri 8am–8pm,
Sat 9am–5pm,
Sun 10am–2pm

AA Legal Documents – technical problems

0845 644 8966

Mon–Fri 9am–5pm,
Sat 9am–4pm, closed public holidays

Or email us:

Travel information, hotels, routes and great offers
for members

AA Roadwatch: 'theAA' on your mobile keypad


or 0906 888 4322 from a land line

Lines open 24 hours

Calls cost up to 65p per minute at all times. Mobile rates vary.

Call safely: park legally before checking text messages or accessing WAP services from your mobile phone.

Hotel Services

01256 844455

Mon–Fri 9am–5pm

Find books, maps, atlases and car accessories

01256 491524

Call the number above for product information.

Trade enquiries:

01256 493232

Mon–Fri 9am–5pm

Get an International Driving Permit

0870 600 0371

Choose option 5, then option 2

The only national driving school exclusively using
fully qualified instructors

Buy driving lessons

0800 587 0087

Sat–Sun 9am–5pm

Join us as a driving instructor

0800 587 0086

Mon–Thu 9am–8pm,
Fri 9am–5:30pm,
Sat 10am–4pm

Train to become a driving instructor

0800 316 0331

Mon–Thu 9am–8pm,
Fri 9am–5.30pm,
Sat 10am–4pm

AA Driving School postal enquiries

Write to:
Customer Services, AA Driving School
3rd floor, St Patrick's House
Penarth Road
Cardiff CF10 5ZA

AA DriveTech

DriverAware Division

Schemes offered by the police to the motorist and rider

Bookings 0845 345 9623

Enquiries 02920 677 370

Mon–Fri 8am–8pm,
Sat–Sun 8am–3pm, closed bank holidays
Or email us:

FleetSafe Division

Fleet risk management for everyone who 'drives for work'

Customer care: 01256 495731

Sales enquiries: 0845 299 6131

Mon–Fri 8am–6pm
Or email us:

General enquiries

Reception: 01256 495700

Fax number: 01256 495799

Trainer enquiries:

Press enquiries: 01256 495969

Steer Clear Division

Schemes offered by the courts to rehabilitate drink drivers

Bookings 0845 070 6043
Enquiries 01256 495520

Mon–Fri 9am–6pm
Or email us:

Commercial and Passenger Vehicle Division

Periodic training for PCV and LGV drivers

Customer care: 01256 495804

Sales enquiries: 0845 345 9626

Mon–Fri 8am–6pm
Or email us:

DriveTech postal enquiries

Write to: Customer Relations, AA DriveTech, Fanum House, Basing View, Basingstoke RG21 4EA

AA products and services for commercial customers

Business breakdown services

0800 551188

Mon–Fri 9am–5pm

Fleet breakdown cover

0800 551188

Mon–Fri 9am–5pm

AA Signs

0800 731 7003

Mon–Fri 8:45am–4:45pm

More useful numbers

Get help with our website

0844 209 0754

Mon–Fri 8am–8pm,
Sat 9am–5pm

Get help with a disability

0800 26 20 50

Mon–Thu 24 hours,
Fri–Sun 7am–11pm

International enquiries

+44 161 333 0004

Mon–Fri 8am–8pm,
SatSun 9am–5pm

Hard of hearing? Prefix any number with:


eg 18001 0800 88 77 66. This will put you through to a Text Relay operator, who will communicate with the caller by text and contact the number you need

Write to us


While it may be quicker to email or phone, you can post your query to:

AA Customer Support
Fanum House
Hampshire RG21 4EA

Please quote any relevant membership, policy or reference numbers.





Email us


To help us deal with your enquiry quickly, you can use our email us form.


The email form is a secure site so your details are both safe and protected.





Are you a member of the press?

You can contact the

AA Press Office


We always like to hear your feedback – good or bad.

Tell us what you think

Complaints and queries

If there's a problem with our service or if you have a question, please let us know. Find out about how to complain or ask us a question.