Ways to contact DVLA

Online and telephone services for driver licensing, vehicle registration and tax

DVLA general customer service telephone lines for driver licensing and vehicle registration/tax enquiries

DVLA general customer service telephone lines for driver licensing and vehicle registration/tax enquiries

Whether you want to apply for your first provisional licence or exchange a paper licence for a photocard, apply for your tax disc or check the information DVLA holds about a particular vehicle, you can now do it online.

DVLA also runs general customer service telephone lines for driver licensing and vehicle registration/tax enquiries but many services, such as car tax application/renewal are available by telephone too.

Beware third-party application processing/checking services

Don't get ripped off by official-looking third party 'copycat websites' that charge you to make changes to your driving licence that you could have made for nothing by dealing direct with DVLA.

Be wary of websites that appear in the top (Ads section) of an internet search and remember that official DVLA pages are all on the www.gov.uk website.

Examples of standard DVLA charges (January 2014) for licence-related changes

  • Apply for a provisional licence – £50
  • Change the address on a driving licence – free
  • Change the name on a driving licence – free
  • Renew your driving licence – £20
  • Renew your driving licence if 70 or older – free
  • Renew your driving licence for medical reasons – free
  • Paper licence to photocard (no change of details) – £20


Check latest official driving licence fees

DVLA fees

DVLA services online

Buy a new personalised number from DVLA for your vehicle

Tax your vehicle or make a Statutory Off Road Notification (SORN)

Vehicle Check – check DVLA records for vehicle details and tax rate

Apply for a provisional driving licence

Change the address on your driving licence

Replace your driving licence if lost, stolen or damaged

Exchange from paper to a photo card licence

Renew your driving licence when you are 70 or over

Renewing your photo on your driving licence

Application forms to order or download

Information leaflets to download


Motoring leaflets covering a wide range of topics from driving tests to driver licensing and vehicle registration to vehicle taxation.


  • Driving a minibus
  • Towing trailers
  • Registering a kit car
  • Transferring a number plate
  • Historic vehicle exemption from vehicle excise duty
  • A-frames and dollies (towing a car behind a motorhome)

Phone numbers

Vehicle Enquiries 0300 790 6802
(Textphone for the deaf and hard of hearing 0300 123 1279)

How to tax, replacement Registration Certificate/logbook, change of name or address, buying & selling a vehicle, number plate transfers.

Tax your vehicle or make a SORN 0300 123 4321
(Textphone for the deaf and hard of hearing only, 0300 790 6201)

Automated Service – you need either the reference number from your tax reminder or vehicle registration certificate.

Driving Licence Enquiries 0300 790 6801

Replacements, changes, penalty points, Textphone* 0300 123 1278, disqualifications

DVLA Local Offices 0300 123 1277

Find your nearest office and opening times – automated phone service. You need your postcode

Driving Tests 0300 200 1122

Enquiry service from the Driving Standards Agency (DSA) – book, cancel or re-schedule your test

MOT and Vehicle Identity Check (VIC) 0300 123 9000

Enquiry service from the Vehicle and Operator Service Agency (VOSA)

(8 July 2014)