High quality claims service

After you have chosen the plan that is right for you and are paying your monthly premiums, we know your priority is that the policy will pay out in the event of your death, and your loved ones will be treated with compassion when they call to make a claim.

That's why AA Life Insurance, provided by Legal & General, comes with the following claims promise:

Legal & General's claims payout promise

Based on their normal claims experience, Legal & General will, on average, pay out the cash sum within five days, providing:

  • They have the death certificate reference and the cause of death; and
  • there is no trust or assignment; and
  • the premium paying account is still open.

Service you can rely on

It is important that when your family needs to make a claim, they are treated with compassion and understanding to help them through a difficult time. That's why Legal & General provide the following:

  • UK based call centres
  • a single point of contact – a designated member of Legal & General's specialist team will manage your claim
  • claims staff trained by the Samaritans to offer exceptional levels of care and service
  • 24 hour help service – there when your family needs it.

If you have any questions about the claims process don't hesitate to contact us on the number provided in your policy information.