Defaqto Star Ratings

What they mean and why they're important

Defaqto awards

We're pleased to announce that for the fourth year running, Defaqto have awarded us 5 Stars for our comprehensive car insurance cover.

We've also received 5 stars for our Home Insurance and two of our new Home Membership products: Central Heating Response and Home Emergency Response with Central Heating Response Plus.

These Defaqto awards recognise our commitment to our customers in providing consistent, top quality cover.

Who are Defaqto?

Defaqto are an independent financial research company that specialises in analysing and rating financial products for consumers. Founded in 1994, it has become one of the UK's leading providers of financial product ratings.

What are Defaqto Star Ratings?

Star Ratings are a simple and trustworthy way for you to gauge the quality of product features and benefits. Defaqto's experts establish a Star Rating by analysing a product over nearly 50 different areas.

The more comprehensive a product's features and benefits are, the higher its Star Rating will be. Our Car Insurance, Home Insurance and Home Membership policies have 5 Star Ratings.

Why are Star Ratings important?

Defaqto Star Ratings place less importance on price and more on quality of cover, features and benefits. This is because cheaper policies often exclude key elements of cover, which could leave policyholders exposed when it comes to making a claim.

Star Ratings can help you see where a product sits in terms of the market and how extensive its level of cover is – with only the most comprehensive policies getting 5 Stars.

For us, our 5–star–rated Car Insurance, Home Insurance and Home Membership products assure excellent cover and confirm our ongoing commitment to providing our customers with quality products and services.

Where can I find out more about Star Ratings?

You can find more information about Star Ratings on the
Defaqto website.