If you have a breakdown on the road you would call the AA, but did you know we fix breakdowns in the home too?
With AA boiler and central heating cover all it takes is one call and our Gas Safe registered engineers will help fix your heating and hot water emergencies, 24 hours a day, 365 days a year. We offer the prompt, trustworthy help for boiler and central heating emergencies that you expect from the AA.
* Credit supplied by Automobile Association Insurance Services Ltd. You must be over 18.
Representative example: Boiler and Central Heating Emergency Response (£0.00 excess) – £12.99 a month + deposit; cash price/total payable £155.88; total credit £142.89; credit charge £0.00; 0.0% APR representative. Credit agreement duration 12 months.
** AA members can save 16% when they buy Boiler and Central Heating Emergency Response with a £99 excess. Members pay £59.88 and non-members pay £71.88 a year for this option.
AA Home Membership is underwritten by Acromas Insurance Company Limited (AICL) 57-63 Line Wall Road, Gibraltar. Registered Number 88716 (Gibraltar). UK branch address: Enbrook Park Sandgate, Folkestone CT20 3SE. Acromas Insurance Company is authorised by the Financial Services Commission, Gibraltar and is a member of the Association of British Insurers.
Automobile Association Insurance Services Limited is authorised and regulated by the Financial Conduct Authority (FCA). You can check their register or call the FCA on 0800 111 6768.
The situations listed below will help to give you an idea of what is covered by our central heating options. Please see the Terms and Conditions booklet for full details.
|Central heating cover||Central Heating Emergency Response||Central Heating Response Plus|
|You have no hot water throughout your property|
|You have no heating throughout your property|
|Initial inspection and annual service|
|The radiators are coming on when they shouldn't|
|The boiler is not always coming on when it should do|
|One or some of your radiators are not working when others are|
If you want to know more before you buy, the Terms and Conditions provide full details of what's included and excluded from the cover.
The booklets set out full terms and conditions for:
Policies starting from 4 July 2014 or renewed from 1 August 2014 onwards
Please refer to the following booklet for policies starting or renewed between the dates shown.
7 April 2014 to 3 July 2014 (renewal date 7 April 2014 to 31 July 2014)
If you're an existing customer you may be interested in previous versions of the Terms and Conditions.
Please read this PDF summarising the services we offer.
Updated March 2014
Do you have a home emergency or need assistance?
If you have Home Membership call our emergency helpline:
0800 316 3983
Lines are open 24 hours – please have your Home Membership number and your postcode handy. We'll send a tradesman to your home as soon as possible.
For any queries about your Home Membership policy or to amend your cover call:
0800 197 4676
Or if you want to get a quote for Home Membership:
0800 107 1031
Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 5pm
I don't have cover, can you send a tradesman if I have an emergency now?
Yes. If you have an emergency at home right now, call 0800 197 4184 to get help straight away.
We'll tell you how much it will cost to fix the problem and will send a tradesman as soon as possible.
While you're on the phone we can also also arrange cover for future emergencies or routine repairs over the next 12 months.
How many days do I have to wait before I can get Home Membership assistance?
You can get assistance from the 15th day after the start date of your Home Membership cover. This only applies at the start of your policy and not when you renew your cover.
You're not covered for problems that you knew about when you bought the cover or problems that happen before the 15th day of your cover.
How many times can I call for assistance?
You can call for assistance as many times as you need to, there is no limit on the number of call-outs.
Do you cover parts and labour for emergency repairs?
You're covered for up to £2,000 for each Home Emergency Response claim you make. That includes call-out, labour, parts, materials and VAT.
Parts and labour cover is unlimited for all of the other Home Membership cover options.
Are there any excesses to pay if I make a claim?
For most customers an excess is optional. You can choose a £50 excess, a £99 excess or no excess at all. If you choose an excess, this is payable for each call-out you make.Back to top
What emergencies and routine repairs are covered? What's excluded from your cover?Back to top
What happens to my cover if I move house?
You can change the address for your Home Membership as long as we are able to insure your new home. Call us on 0800 107 1031 to let us know about your change of address.
If you move and have central heating cover we'll inspect your central heating system to make sure that we are able to support it and that it is in good working order.
I am a tenant, can I take out Home Membership?
Yes, you can. Usually a landlord takes care of emergency repairs, but you can get cover if you rent property from a private landlord. You'll be asked to confirm that your landlord is happy for us to carry out work at their property when you make a claim.
We are unable to cover social or housing association tenants.
Please call us on 0800 197 4180 to buy cover for the property you're renting.
I am a landlord. Can I take out Home Membership?
Yes. Home Membership is available for your home and if you have up to two rental properties we can cover those too.
You may give your tenants permission to contact us for assistance. If you give your tenant permission to call us on your behalf you should give them the Home Membership number to quote when they call.
How many properties does a Home Membership cover?
One. Each property requires its own Home Membership.
Does Home Membership include a Gas Safety record?
No. A Gas Safety Record (CP12) should be obtained via an annual check, completed by a Gas Safe registered engineer.
What are my legal duties in relation to gas safety as a landlord?
As a landlord, you should ensure gas appliances are serviced in accordance with the manufacturer's instructions. If these are not available, it is recommended that they are serviced annually, unless advised otherwise, by a Gas Safe registered engineer.
Annual safety checks should be carried out on each gas appliance and flue. Before any new lease starts, make sure that these annual checks have been made within one year before the start of the lease.
All installation, maintenance and safety checks must be carried out by a Gas Safe registered engineer, and a record of each safety check kept for at least two years.
Copies of the latest safety check record (CP12) should be given to existing tenants within 28 days of the check being completed, or, to new tenants before they move in.
What types of gas boiler do you cover?
Both heating options cover domestic gas boilers of any age as long as essential working parts are readily available.
Cover is not available for:
How do I find out the output of my boiler?
You should be able to find this in the manual the manufacturer gave you. If you can't find it or haven't got the manual, please contact the manufacturer to check.
Is my boiler covered in the summer?
Yes, you get boiler cover for a full 12 month period without any exceptions.
How many boiler breakdown claims can I make?
Central Heating Emergency Response and Central Heating Response Plus both allow you to make as many claims as you need to for a boiler breakdown, where you have no heating and/or hot water.
What's the difference between Central Heating Emergency Response and Central Heating Response Plus?
Central Heating Emergency Response provides cover for emergency repairs following a sudden and unexpected failure of your central heating or gas boiler which leaves you without hot water, heating or both.
Central Heating Response Plus provides the same emergency cover as Central Heating Response Plus but also gives you cover for routine heating repairs, like a faulty radiator or you boiler not starting at the programmed time. It also includes a boiler inspection and annual service.
How do I arrange a boiler service?
Within 42 days of your cover start we'll carry out an inspection of your boiler and central heating system. Our usual servicing hours are 9am to 5pm Monday to Friday, but we may be able to offer weekend and evening appointments during the summer.
Can I move my boiler service to a different date?
Yes, if you give us more than 24 hours notice, you can rearrange the appointment without charge. Please call us on 0800 316 3983.
If you rearrange the appointment within 24 hours of the appointment we may charge an attendance fee.
Will I get a boiler safety certificate?
If your boiler passes the safety inspection we'll give you details of the work completed and any important information about your specific make and model.
What happens if my boiler fails the safety inspection?
If your system fails the inspection you'll need to pay for any work that needs to be done before we can support your system. We'll give you an itemised quote and if you want to go ahead with the work we'll arrange a convenient appointment to complete the work.
You also have the option of getting the problem fixed by your own engineer, but any work should be completed within 14 days of the inspection.
If you decide you would prefer not to get the work done we'll give you a refund for you cover less the cost of the inspection.
Hear what people say about their Home Membership.
Carry on doing what you are doing!
Goran Tresic, London
I would like to thank you for an excellent service. I was very impressed. As an older person I panic when things go wrong, and your team – from telephone call to your plumber coming out to the house – was just marvellous. Paul Aiken was the plumber – just excellent.
Joan Stansfield, Bakewell
Very pleased with the service, no problems at all, very impressed with the AA as a company.
Angela Farnham-Smith, Worthing
Very happy with the service received.
Mr B Manderson, South Yorkshire
Advice to protect your home
Even if your home is covered against emergencies, it's still worth thinking about how you can avoid any unnecessary hassle and stress.
We've also put together some home advice for the most common problems that might affect your home.