Boiler and central heating cover

Boiler cover

Flexible cover for your gas boiler and central heating

Choose the boiler cover that's right for you

AA Gas Safe engineer

Choose cover for heating emergencies only or pick our Plus option which gives you cover for emergencies PLUS a boiler service and cover for routine central heating repairs.

Why choose the AA for boiler and heating cover?

  • No limit on the number of call-outs
  • Flexible excess options to suit your budget
  • Interest-free credit on monthly payments*

Are you an AA member? Save up to 16%**

Boiler and Central Heating
Emergency Response

  • Emergency boiler repairs where you have no heating and/or hot water
  • All AA engineers are Gas Safe registered

Choose an excess (payable per call-out)

£5.99 a month
for a year*

Boiler and Central Heating Response Plus

  • Emergency boiler repairs where you have no heating and/or hot water
  • Routine repairs, e.g. fixing a faulty radiator
  • Annual boiler service
  • All AA engineers are Gas Safe registered

Choose an excess (payable per call-out)

£13.49 a month
for a year*

Emergency cover for your central heating

  • Gas boiler or central heating breakdowns where you have no hot water and/or heating
  • Unlimited call-outs for heating emergencies
  • Up to £250 towards a new boiler if yours is beyond repair

What do we mean by 'beyond repair'?
A boiler is beyond repair if the cost to repair it is more than the boiler is worth, based on its age and condition, or where spare parts are not readily available.

What gas boilers are covered?
Any gas boiler with an output of up to 70kw.

Heating problems and tasks which aren't covered

  • Boiler inspection and service
  • Faults which only affect part of your central heating system (e.g. radiators not working in one room)
  • Faults which happen from time to time
  • Removal of scale or sludge
  • Chemical flush of your heating system
  • Repair damage caused by hard water scale
  • Refilling the heating system with a corrosion inhibitor

Key exclusions

  • Emergencies you knew about before the policy start date
  • An emergency that happens within the 14 days following the policy start date
  • The cost for making good or redecorating after an emergency isn't covered
  • If you or someone else has tried to make a repair, but has made matters worse, we don't cover you for extra costs you may face. Our advice: call us first!

Please see the Terms and Conditions Booklet for a full list of policy exclusions.

Boiler and Central Heating Emergency Response

£5.99 a month, for a year* (£99 policy excess)

Cover for central heating emergencies and repairs

  • Gas boiler or central heating breakdowns where you have no hot water and/or heating
  • Common heating repairs, like the boiler not always coming on when it should
  • Unlimited call-outs for heating emergencies and repairs
  • Boiler inspection and service by a Gas Safe engineer

We'll inspect your boiler and central heating system within 42 days of your policy start date to make sure they are in good working order and we can support them.

If we find problems at the initial inspection these will need to be fixed so we can support your system. We'll provide a quote for this work, or you can get this done by your own engineer.

  • Money towards a new gas boiler if yours is beyond repair:
    • Up to £500 if your boiler is less than 7 years old
    • Up to £250 if your boiler is more than 7 years old

What do we mean by 'beyond repair'?
A boiler is beyond repair if the cost to repair it is more than the boiler is worth, based on its age and condition, or where spare parts are not readily available.

What gas boilers are covered?
Any gas boiler with an output of up to 70kw.

Central heating repairs which aren't covered

  • Removal of scale or sludge
  • Chemical flush of your heating system
  • Repair damage caused by hard water scale
  • Refilling the heating system with a corrosion inhibitor

Key exclusions

  • Emergencies you knew about before the policy start date
  • An emergency that happens within the 14 days following the policy start date
  • The cost for making good or redecorating after an emergency isn't covered
  • If you or someone else has tried to make a repair, but has made matters worse, we don't cover you for extra costs you may face. Our advice: call us first!

Please see the Terms and Conditions Booklet for a full list of policy exclusions.

Boiler and Central Heating Response Plus

£13.49 a month, for a year* (£99 policy excess)

* Credit supplied by Automobile Association Insurance Services Ltd. You must be over 18.
Representative example: Central Heating Emergency Response (£0.00 excess) – £12.99 a month + deposit; cash price/total payable £155.88; total credit £142.89; credit charge £0.00; 0.0% APR representative. Credit agreement duration 12 months.

** AA members can save 16% when they buy Central Heating Emergency Response with a £99 excess. Members pay £59.88 and non-members pay £71.88 a year for this option.

AA Home Membership is underwritten by Acromas Insurance Company Limited (AICL) 57-63 Line Wall Road, Gibraltar. Registered Number 88716 (Gibraltar). UK branch address: Enbrook Park Sandgate, Folkestone CT20 3SE. Acromas Insurance Company is authorised by the Financial Services Commission, Gibraltar and is a member of the Association of British Insurers.

Automobile Association Insurance Services Limited is authorised and regulated by the Financial Conduct Authority (FCA). You can check their register or call the FCA on 0800 111 6768.

Compare heating options

Common situations covered by our central heating options

The situations listed below will help to give you an idea of what is covered by our central heating options. Please see the Terms and Conditions booklet for full details.

Central heating coverCentral Heating Emergency ResponseCentral Heating Response Plus
You have no hot water throughout your property Included Included
You have no heating throughout your property Included Included
Initial inspection and annual service Not included Included
The radiators are coming on when they shouldn't Not included Included
The boiler is not always coming on when it should do Not included Included
One or some of your radiators are not working when others are Not included Included
 

Common home situations we cannot help you with

  • Emergencies arising from a situation you knew about before (or within 14 days of) cover start date
  • If you or someone else has tried to make a repair, but has only made matters worse, we will not cover you for extra costs you may face. Our advice: call us first!
  • Problems that are home improvements and not repairs, e.g. installation of a new boiler
  • Problems with your external gas supply
  • Problems with your gas meter

Terms and conditions

If you want to know more before you buy, the Terms and Conditions provide full details of what's included and excluded from the cover.

Home Membership Terms and Conditions Booklet

The booklets set out full terms and conditions for:

  • Home Emergency Response
  • Home Response Plus
  • Central Heating Emergency Response
  • Central Heating Response Plus

Policies starting from 16 December 2013 or renewed from 26 January 2014 onwards

Home Membership Terms and Conditions Booklet (December 2013)


Existing customers

If you're an existing customer you may be interested in previous versions of the Terms and Conditions.


About AA Insurance Services Limited

Please read this PDF summarising the services we offer.

About AA Insurance Services Limited

Updated March 2014


Frequently asked questions

Answers to common queries about Home Membership

Helplines

Do you have a home emergency or need assistance?

If you have Home Membership call our emergency helpline:
0800 316 3983
Lines are open 24 hours – please have your Home Membership number and your postcode handy. We'll send a tradesman to your home as soon as possible.

For any queries about your Home Membership policy or to amend your cover call:
0800 197 4676

Or if you want to get a quote for Home Membership:
0800 107 1031
Lines are open Mon–Fri 8am–8pm, Sat 9am–5pm, Sun 10am–2pm

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I have no boiler cover, can you help?

I don't have cover, can you send a boiler engineer if I have an emergency now?

Yes. If you have a boiler breakdown at home right now, call 0800 197 4184 to get help straight away.

We'll tell you how much it will cost to fix the problem and will send a heating engineer as soon as possible.

While you're on the phone we can also also arrange cover for future boiler breakdowns or central heating repairs over the next 12 months.

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Home Membership assistance

How many days do I have to wait before I can get Home Membership assistance?

You can get assistance from the 15th day after the start date of your Home Membership cover. This only applies at the start of your policy and not when you renew your cover.

You're not covered for problems that you knew about when you bought the cover or problems that happen before the 15th day of your cover.

How many times can I call for assistance?

You can call for assistance as many times as you need to, there is no limit on the number of call-outs.

Do you cover parts and labour for emergency boiler repairs?

Yes, parts and labour are covered with both boiler options. If your boiler is beyond repair, we’ll give you money towards a new boiler:

Central Heating Emergency Response – up to £250
Central Heating Response Plus – up to £500 if your boiler is less than 7 years old or up to £250 if your boiler is more than 7 years old

Are there any excesses to pay if I make a claim?

For most customers an excess is optional. You can choose a £50 excess, a £99 excess or no excess at all. If you choose an excess, this is payable for each call-out you make.

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What's covered? What isn't?

What emergencies and routine repairs are covered? What's excluded from your cover?

Our comparison tables show at a glance what's covered for central heating:

Compare central heating cover

You'll find full cover details in the Home Membership Terms & Conditions Booklet.

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Moving house

What happens to my cover if I move house?

You can change the address for your Home Membership as long as we are able to insure your new home. Call us on 0800 107 1031 to let us know about your change of address.

If you move and have central heating cover we'll inspect your central heating system to make sure that we are able to support it and that it is in good working order.

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Tenants and landlords

I am a tenant, can I take out Home Membership?

Yes, you can. Usually a landlord takes care of emergency repairs, but you can get cover if you rent property from a private landlord. You'll be asked to confirm that your landlord is happy for us to carry out work at their property when you make a claim.

We are unable to cover social or housing association tenants.

Please call us on 0800 197 4180 to buy cover for the property you're renting.

I am a landlord. Can I take out Home Membership?

Yes. Home Membership is available for your home and if you have up to two rental properties we can cover those too.

You may give your tenants permission to contact us for assistance. If you give your tenant permission to call us on your behalf you should give them the Home Membership number to quote when they call.

How many properties does a Home Membership cover?

One. Each property requires its own Home Membership.

Does Home Membership include a Gas Safety record?

No. A Gas Safety Record (CP12) should be obtained via an annual check, completed by a Gas Safe registered engineer.

What are my legal duties in relation to gas safety as a landlord?

As a landlord, you should ensure gas appliances are serviced in accordance with the manufacturer's instructions. If these are not available, it is recommended that they are serviced annually, unless advised otherwise, by a Gas Safe registered engineer.

Annual safety checks should be carried out on each gas appliance and flue. Before any new lease starts, make sure that these annual checks have been made within one year before the start of the lease.

All installation, maintenance and safety checks must be carried out by a Gas Safe registered engineer, and a record of each safety check kept for at least two years.

Copies of the latest safety check record (CP12) should be given to existing tenants within 28 days of the check being completed, or to new tenants before they move in.

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Gas boiler and central heating cover

What types of gas boiler do you cover?

Both heating options cover domestic gas boilers of any age as long as essential working parts are readily available.

Cover is not available for:

  • Gas boilers with an output over 70 kw
  • Wood, solid fuel, electric or oil fired boilers
  • Warm air and solar heating systems


How do I find out the output of my boiler?

You should be able to find this in the manual the manufacturer gave you. If you can't find it or haven't got the manual, please contact the manufacturer to check.

Is my boiler covered in the summer?

Yes, you get boiler cover for a full 12 month period without any exceptions.

How many boiler breakdown claims can I make?

Central Heating Emergency Response and Central Heating Response Plus both allow you to make as many claims as you need to for a boiler breakdown, where you have no heating and/or hot water.

What's the difference between Central Heating Emergency Response and Central Heating Response Plus?

Central Heating Emergency Response provides cover for emergency repairs following a sudden and unexpected failure of your central heating or gas boiler which leaves you without hot water, heating or both.

Central Heating Response Plus provides the same emergency cover as Central Heating Response Plus but also gives you cover for routine heating repairs, like a faulty radiator or your boiler not starting at the programmed time. It also includes a boiler inspection and annual service.

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Annual boiler service

How do I arrange a boiler service?

Within 42 days of your cover start we'll carry out an inspection of your boiler and central heating system. Our usual servicing hours are 9am to 5pm Monday to Friday, but we may be able to offer weekend and evening appointments during the summer.

Can I move my boiler service to a different date?

Yes, if you give us more than 24 hours notice, you can rearrange the appointment without charge. Please call us on 0800 316 3983.

If you rearrange the appointment within 24 hours of the appointment we may charge an attendance fee.

Will I get a boiler safety certificate?

If your boiler passes the safety inspection we'll give you details of the work completed and any important information about your specific make and model.

What happens if my boiler fails the safety inspection?

If your system fails the inspection you'll need to pay for any work that needs to be done before we can support your system. We'll give you an itemised quote and if you want to go ahead with the work we'll arrange a convenient appointment to complete the work.

You also have the option of getting the problem fixed by your own engineer, but any work should be completed within 14 days of the inspection.

If you decide you would prefer not to get the work done we'll give you a refund for your cover less the cost of the inspection.

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Hear what people say about their Home Membership.

What our customers say

Carry on doing what you are doing!
Goran Tresic, London

I would like to thank you for an excellent service. I was very impressed. As an older person I panic when things go wrong, and your team – from telephone call to your plumber coming out to the house – was just marvellous. Paul Aiken was the plumber – just excellent.
Joan Stansfield, Bakewell

Very pleased with the service, no problems at all, very impressed with the AA as a company.
Angela Farnham-Smith, Worthing

Very happy with the service received.
Mr B Manderson, South Yorkshire

Learn how to protect your home

Boiler advice

Even if your home is covered against emergencies, it's still worth thinking about how you can avoid any unnecessary hassle and stress.

We've put together some home advice to help you prevent some of the most common problems that might affect your home:


Can we help?

 

Login to Chat

 

Get a quote

0800 197 0610

 

Report an emergency

 

Existing customers

0800 316 3983

 

Not an existing customer?

0800 197 4184