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Policy documents, renewals and claims advice
Where can I find my policy documents?
I want to renew my home insurance
To discuss your renewal or request an upgrade call:
0800 107 9068
Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 5pm.
Remember to have one of the following ready when you call:
- Building or contents insurance policy number
- Building or contents insurance quote reference
I want to make a claim
How to make a claim
- First, check your Home Insurance Policy Booklet and your Policy Summary to make sure that the loss or damage is covered.
- Next, call your insurer's claim number, shown on your Statement of Insurance, as soon as possible to report the loss or damage. Have your policy number handy when you call – this can also be found on your Statement of Insurance. A claims advisor will discuss your claim with you.
Home insurance claim help tips
Learn more about home insurance claims and see answers to frequently asked questions about making a claim.