We will only contact you by email if you have given your permission. But emails that you have asked to receive may not make it to your inbox.
Your spam filter – whether it's a program you've purchased or one that came with your email program – will have an 'allowed list' and a 'blocked list' of senders and keywords. This allows you to set what type of emails you want to receive and what you don't.
Emails from addresses, domains or IPs (Internet providers) that are in the allowed list will be allowed through until you remove that sender from the list.
You can usually add an email to your allowed list simply by adding the email address to your address book. This will automatically add the sender's email address to your allowed list.
If you have an anti-virus program installed on your computer, such as Norton's or McAfee, refer to the instructions for your program to ensure that emails you need to read will appear in your inbox.
You can make sure you receive the emails that you have asked for from us by adding firstname.lastname@example.org, email@example.com and firstname.lastname@example.org to your address book.
Here are details on adding senders to the address books (or 'contacts') for some popular email programs and providers:
Gmail® (Google mail)
Windows Live Hotmail®