Manage Your Card

Start managing your account online

Online servicing is available to you 24 hours a day, 7 days a week. It's secure and easy to use.

The AA Spend and Earn MasterCard® Prepaid Card is provided by Tuxedo on behalf of the AA. The next step will take you to the Tuxedo Online Servicing site. This is a secure website.

Online servicing allows you to:

  • load funds to your card
  • view your statements
  • set up text and email alerts

Online servicing

You can top up, download your statement, move funds and more – all online.

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Useful telephone numbers

If you're an existing customer, here are the telephone numbers to call if you need help with any of the following:

Customer service

0845 872 0822*
+44 207 096 9457 (overseas)

Lost or stolen cards (24 hours)

0207 078 2711 (UK)
+44 207 078 2711 (overseas)

Text the bold words from the list below to 80777

 

BLOCK

Block your card from being used

UNBLOCK

Enable your card after blocking use

LOST

Report your card lost

STOLEN

Report your card stolen

* Lines are open between 9am and 6pm Monday to Friday (excluding bank holidays). Outside of these times, customers can call this number to access the automated telephone service.

MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Inc. The card is issued by Wirecard Card Solutions Ltd ('WDCS') pursuant to licence by MasterCard International Inc. WDCS is authorised by the Financial Services Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900051).

The AA Spend and Earn MasterCard Prepaid Card is arranged by AA Financial Services Limited, registered in England and Wales number 912211. Registered Office: Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA.