Manage your loan

Existing customers

Help if you've a query about your AA Loan

Recent applications – taken out from November 2015

For general enquires or if you have a problem, call us on:

0345 266 0124

Lines are open Monday to Friday 8am to 7pm, Saturday 8am to 2pm.


If you're in arrears and can't make your contractual payments, please call:

0800 032 8180

Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 1:30pm.

AA Loans – taken out between December 2013 and October 2015

For general enquiries, call us on:

0345 241 1308

Lines are open Monday to Friday 8:30am to 8pm, Saturday 9am to 6pm, Sunday 10am to 4pm.

Calls may be recorded.

Alternatively you can manage your loan online or write to us at:

Creation Consumer Finance Ltd
Chadwick House
Blenheim Court
Solihull B91 2AA

AA Loans provided by Co-operative Bank – taken out between August 2009 and November 2013

For general enquiries, call us on:

03457 212 212

Lines are open Monday to Friday 8am to 9pm, Saturday 9am to 6pm, Sunday 9am to 6pm.

Or write to us at:

Partnerships Governance
Co-operative Bank
2nd Floor
Miller Street
Manchester M60 0AL

If you're having financial difficulties call 0800 028 8696 or visit co-operativebank.co.uk.

AA Loans – taken out before August 2009

For general enquiries or if you have financial difficulties, call us on:

0345 606 1651

Lines open Monday to Friday 8am to 10pm, Saturday 8:30am to 6pm, Sunday 9:30am to 6:30pm.

Or write to us at:

Halifax Bank
PO Box 548
Leeds LS1 1WU

Loans taken since November 2015

0345 266 0124

Call us if you have a question

Lines are open Monday to Friday 8am to 7pm, Saturday 8am to 2pm.

Call now

Already have an AA personal loan?

If you've made 12 payments or paid at least 50% of your loan, and have a good credit history, apply online for additional borrowing

Provided by the Bank of Ireland UK. AA Financial Services Limited is a credit broker and not a lender.