Pet Insurance Claims Procedure

We would like to help you through your claim by making the process as easy and efficient as possible. Our claims department is staffed with qualified veterinary nurses so you can be confident that you will receive expert advice with a fast and efficient claims service.

Here are the next steps to take in order to make a claim with AA pet insurance.

  • Have your details ready before you call.
  • Have your client reference number ready – you will find this at the top of all our letters to you.
  • Check that the claim is covered by your policy. Each section of the policy tells you what is insured and what is not insured. The cover you have requested is shown on your policy schedule.

If you need to make a claim, phone our claims line on 0870 240 1495, open 8am to 8pm Monday to Friday, 9am to 5pm Saturday.