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AA rating

About this rating

Rated from 1 to 5, a higher number of stars indicates a better quality, range of services and facilities with an emphasis on 6 key areas – cleanliness, service, food, bedrooms, bathrooms and hospitality.

The merit score for this hotel is 82%. This helps you to compare quality between hotels of the same star rating.

Read more about AA ratings and awards
Customer rating 8 / 10
Based on 1115 reviews

Warm and genuine welcome and diligent attention to detail

AA Inspector

At a glance

Family rooms
Wheelchair accessible
Civil weddings
Outdoor parking

This hotel is located in the Jesmond area of the city and offers comfortable bedrooms that are well equipped. The public areas include the trendy Billabong Bistro which serves food all day, and the terrace where a cosmopolitan atmosphere prevails. Alfresco dining is available.


  • En-suite rooms: 89
  • Family rooms: 6
  • Ground-floor rooms: 7
  • Wi-Fi available

Opening times

  • Open all year


  • Night porter
  • Lift available
  • Outdoor parking spaces: 35


  • Steps for wheelchair: 3
  • Accessible bedrooms: 2
  • Walk-in showers


  • Children welcome
  • Cots provided
  • High chairs
  • Children's portions or menu
  • Ironing facilities


  • Christmas entertainment programme
  • New Year entertainment programme


  • Minimum 24hr delegate rate (£): 95
  • Theatre-style holds (maximum): 100
  • Classroom-style holds (maximum): 50
  • Boardroom-style holds (maximum): 50


  • Holds a civil ceremony licence
  • Maximum number of guests: 70

Getting here

From A1 follow signs to Newcastle City, cross Tyne Bridge to Tynemouth. Left at lights at Osborne Road, hotel on right.

Use the AA Route Planner

Nearest airport


Nearest train station

West Jesmond Metro Station

Nearest motorway junction

Central motorway A167
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